Linksys BEFW11S4 Broadband Router problems

Question

Perhaps this isn't the correct board to ask this question on, but here goes:

I purchased Linksys BEFW11S4 Broadband Router last year under my old Static IP DSL service. I live in an apartment complex with DSL, so I don't have a modem...I just plus the computer or router directly into the wall jack.

Anyway, the router worked perfectly under the old static system. However, my apartment complex changed providers and we now have an Automatic IP system. I made the changes to the router (changing from Static IP to Obtain Address Automatically).

The problem is that the router will not receive the IP numbers from the wall jack. If I plug the cord directly into my computer, I can connect. However, despite several attempts on the router to "renew IP address," it still reads the IP address as 0.0.0.0. I do have the latest firmware from Linksys, which I have found to be version 1.50.14.

Interesting, a few times the numbers have been acquired by the router. This usually occurs after having the router connected to the wall for several hours...

Any suggestions? Thanks!

jpcratty · Answer

No, usually it is fine until the server drops out...which it does a few times daily...then the problem starts all over again. Message Edited by jpcratty on 10-31-2004 04:59 PM

volcano11 · Answer

Once you get the router to obtain a valid IP address, why do you lose it?  Are you turning the router off?  If so, leave it on.  Steve

volcano11 · Answer

Have you tried contacting Linksys Tech Support? Steve

jpcratty · Answer

I am waiting on hearing from them now.  I just thought I'd also post on the board to see if anyone had a similar problem!  Thank you. :)

jpcratty · Answer

Thanks for the advice about the hard reset.  I have tried that in the past and I just did again --- same result.  Thanks for the help though! :)

esquire · Answer

Have you tried a router hard reset?   I had a somewhat similar problem once with my WRT54G when I switched from cable to DSL and the router's PPPoE login was erratic.  The problem was fixed by a hard reset.  However, this cleared all customs configurations and restored to factory defaults, including reverting to default password admin, so I had to reconfigure afterwards (and this was before they added the function to save custom settings).   If you wish to try a hard reset, unplug all cables, press and hold the reset button at the back for 30 seconds before release (ignoring the status of LEDs at the front).  Reconnect the cables and login using the default password (see above) and reconfigure custom settings.  Good luck.

NemesisDB · Answer

if you're going from the appartments router to your own router would you need a crossover cable?  sorry for not knowing, it's late :smileyindifferent:

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Linksys BEFW11S4 Broadband Router problems

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