Modem Driver

computergenius10,

When you reinstalled the operating system, did you install the Desktop/Notebook system software and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order

Start with the Desktop/Notebook system software and the chipset drivers and follow the list.

Rick

Yes I have and I don't have a drivers disk so I have to download it off of the website.

computergenius10,

The Desktop/Notebook Utility needs to be installed first(if applicable), then the chipset drivers. If they are NOT installed first, then the rest of the drivers will fail to install.

Since the operating system was re-installed did you remember to go to drivers and downloads, enter your service tag(DO NOT POST SERVICE TAG here or your post will get deleted, since it contains your personal information), and install these drivers in this order.

:emotion-55: Hint :emotion-55: When downloading the drivers, make a folder for each drivers and name it with the device it belongs with to make it easier to install them in the proper order.

Desktop System Software or Notebook System Software(if applicable)
Chipset or SMBus driver
Processor Driver (if applicable)
Video
Audio (sound)
Input Drivers (keyboard/mouse)
Modem
Network Card

QuickSet(Laptop only)

Rick

Hello Rick I have installed ALL of the drivers in the CORRECT ORDER that you have listed, but my problem is that none on the MODEM drivers work.

computergenius10,

What is the make and model of the computer and opertaing system? 32-bit or 64-bit?

I hope there was a Dell - Ownership Transfers

Rick

computergenius10,

Computer manufacturer

model number

operating system

32-bit or 64-bit = 32-bit

Can you run an ipconfig /all log and post it back here.

Rick

but I cant run ipconfig

my computer is a dell inspiron 8600 with windows xp and is 32-bt

32-bit

computergenius10,

Download and install in this order...

Dell Notebook System Software

Intel Mobile Chipset

Then install...

Broadcom 440x 10/100 Integrated Controller

Then go to Dell Warranty Status enter your service tag number, click on original configuration. Look to see which adapter is installed.

Go to Drivers & Downloads enter your service tag number, select your operating system. Download the drivers and install them for the listed adapter.

Then download and install Dell QuickSet.

Rick

ok I finally od ipconfig /all if that helps here :Microsoft(R) Windows DOS

(C)Copyright Microsoft Corp 1990-2001.

C:\DOCUME~1\USER>ipconfig /all

Windows IP Configuration

       Host Name . . . . . . . . . . . . : user-xp

       Primary Dns Suffix  . . . . . . . :

       Node Type . . . . . . . . . . . . : Unknown

       IP Routing Enabled. . . . . . . . : No

       WINS Proxy Enabled. . . . . . . . : No

       DNS Suffix Search List. . . . . . : gateway.2wire.net

Ethernet adapter Wireless Network Connection:

       Connection-specific DNS Suffix  . : gateway.2wire.net

       Description . . . . . . . . . . . : Intel(R) PRO/Wireless LAN 2100 3A Mi

ni PCI Adapter

       Physical Address. . . . . . . . . : 00-0C-F1-20-2F-6C

       Dhcp Enabled. . . . . . . . . . . : Yes

       Autoconfiguration Enabled . . . . : Yes

       IP Address. . . . . . . . . . . . : 192.168.1.68

       Subnet Mask . . . . . . . . . . . : 255.255.255.0

       Default Gateway . . . . . . . . . : 192.168.1.254

       DHCP Server . . . . . . . . . . . : 192.168.1.254

       DNS Servers . . . . . . . . . . . : 192.168.1.254

       Lease Obtained. . . . . . . . . . : Monday, July 02, 2012 8:32:19 PM

       Lease Expires . . . . . . . . . . : Tuesday, July 03, 2012 8:32:19 PM

Ethernet adapter Local Area Connection:

       Media State . . . . . . . . . . . : Media disconnected

       Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont

roller

       Physical Address. . . . . . . . . : 00-0F-1F-0C-F1-E2

C:\DOCUME~1\USER>

computergenius10,

Let's see what is listed. Allow this past your virus program.

• Download the System Information Tool If using Vista/Windows 7, the tool needs extracted. Once extracted, right click on sysinfo and run as administrator.

If using XP, double click on the tool, then double click on sysinfo.

Allow this past your virus program and post the information back here.

Rick

Hello Rockstar rick when I went into the  Dell Warranty Status there was no modem driver

the  od up there was supposed to be got

computergenius10,

Download and install

Intel (R) Pro/Wireless 2100 LAN miniPCI Adapter

Then install Dell QuickSet from above.

Rick