Need help badly

Question

I've bought a new Dimension 9150 directly thru Dell online. Thinking of enjoying the newest model from Dell after paying full payment,the nightmare just started! The new desktop I've received doesn't allowed me to surf in peace from the very 1st day of arriving. Internet Explorer will meet a problem & need to close whenever I tried to do some surfing. It seem like there is faulty software inside my new desktop,but after consultation from the Dell technical side.I was guided to reformat my new desktop,but the problem still exist after the reformating is done! I've no idea who to turn in regarding this problem I'm facing,not even the Customer Care Dept. reply my desparate email asking for help! The technical side took almost a week helping me out,but to no avail! Could any kind soul guide me through this bad patch.   Thanks for reading my mishap.

jmwills · Answer

We need a lot more information such as connection type, error message received, etc.

NewInComputer · Answer

Firstly I'm new to computer,so pardon me for ignorant.   A box will always promt out saying,   Internet Explorer has encountered a problem and needs to close.We are sorry for the inconvenience.   If you were in the middle of something,the information you were working on might be lost.   Please tell Microsoft about this problem.   We have created an error report that you can send to help us improve Internet Explorer.We will treat this report as confidential and anonymous.   To see what data this error report contains,click here.   (Send Error Report) (Don't Send)   This error will always appear & it will close the program I'm surfing. It's almost impossible to surf in peace.   I'm not sure what connection you're refering,but I'm using SCV cable connection.

jmwills · Answer

Does this happen to every site you visit or just a select few, and if select, which types?

volcano11 · Answer

NewIn,

Besides the information jmwills has requested it would be helpful when you get the message to send the error report, if you clicked on the link in that message to view the details of the error report. In the details, find the AppName and ModName involved in the error and report that here.

Steve

NewInComputer · Answer

I've met this error on www.sggirls.com & the AppName : iexplore.exe   ModName : comctl32.dll

NewInComputer · Answer

Not 100% of the site I surf but this are the few sites which I've been harass by the error non stop.

It even happened once on www.music.msn.com

I'm at lost in the technical term of Appname & Modname but will try my very best to locate it.

Thanks for the helping hands,cheers :)

NewInComputer · Answer

The same AppName & ModName is found on the error I met on www.livescore.com hope this help. Message Edited by NewInComputer on 01-04-2006 03:04 AM

jmwills · Answer

This is beginning to look like a Macromedia or DirectX error.  Do youknow hwihc version of DirectX you have installed?  Since these are mostly dating and gambling sites, any chnace your ISP is blocking them?

NewInComputer · Answer

Dear jmwills,

I've no idea what version of DirectX have installed.

Is there any way to check,pls guide me cos I've no idea & my knowledge of pc is very limited.

I don't think ISP is blocking them,cos I've been using a laptop before getting this desktop using the same ISP & none such error occur.

jmwills · Answer

Try this link to see if you can find a fix: www.pcworld.com/downloads/ file_description/0,fid,7135,00.asp

NewInComputer · Answer

I tried download Comctl32.dll but was told this system does not need this update.

I tried to download the Microsoft DirectX v9.0b but was told that a newer version of DirectX is already installed.No installation necessary.

Message Edited by NewInComputer on 01-04-2006 06:08 AM

jmwills · Answer

Sorry, but I am out of ideas.  Maybe Steve can help.

NewInComputer · Answer

Thanks anyway for ur willingness to help :)

I'm stuck with such a mystery error,even the Dell technical side couln't solve it.

Who should I look for ???

Even Dell Customer Care does not to reply my disappointment,just wondering what is Customer Care mean ???

Looking for after sale service in Dell like finding a needle in open sea :(

volcano11 · Answer

You still haven't stated what the AppName and ModName are that are involved in the error. In the error report it should tell you. (AppName is an abbreviation for Application Name, ModName is an abbreviation for Module Name. I need to know the name of the Application involved in the error (AppName) and the name of the module involved in the error (ModName).

Steve

NewInComputer · Answer

Dear Steve,

I've posted the AppName & ModName under the 1st tread when you ask for it :)

Never mind,maybe you've missed it,I will post here again.

AppName : iexplore.exe

ModName : comctl32.dll

Hope this help :)

Networking, Internet, & Bluetooth

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