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Mrsmeterman3

4 Posts

779

October 9th, 2005 18:00

Need Modem Help.

My mom has a Dell computer and about a few weeks ago, lightening struck and hit her ltelephone. Her computer was plugged into the same telephone line.  Now when she has to unplug the phone line to the computer in order for her telephone to work.  The telephone company came out and added a new line but this problem stills exist. I took my modem out of my computer (not a Dell) and replaced hers simce I have DSL. Now I can not get a connection. Does anybody know what would cause this problem.
Do I need to buy a new modem and if so, do I need to get the same modem or are they different?  BCM.V.92 56K).
 I also have Dell computer and thought about taking it out since it is hooked up on DSL  but afraid her computer might corrupt it.
 
 What would be the cause that she has to unplug her telephone line from the computer because if she doesn't she can not use her telepone. The phone will have stastic, even if the computer is shut down her phone will not work until she unplugs the line and her phone will be busy when anyone trys to call in. Brought her computer to my house and plugged it in and it does the same thing..I had to unplug it from the phone line so I could use my phone.
Hope I have explained this enough to understand. Thanks for any help that I may receive..

fireberd

11 Legend

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33.4K Posts

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112.8K Points

October 9th, 2005 20:00

Her modem is apparently bad because of the lightning hit.  However, it could have also damaged other internal components and just replacing the modem may not work.  The cable that connects the modem to the telco wall jack is probably bad too. 

However, whatever modem you install must have a driver for that specific modem.  A driver for a different modem won't work.

Mrsmeterman3

4 Posts

October 11th, 2005 00:00

Thanks so much for the info..I replaced the phone line from the computer to the wall and then brought it home and tried it on mine..It caused my telephone to have the same static sound over my phone until I unpluged the phone wire from the computer to the phone line.. I may just buy a new modem and give it a try and pray that it's not the motherboard. The computer is just about 1 1/2 yr old if that old..She is 70 years old, knows nothing about a computer, she only knows how to emails her friends. It gives her enjoyment... Thanks so much for your help..

Message Edited by Mrsmeterman3 on 10-10-2005 09:01 PM

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