4 Operator

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3.3K Posts

June 12th, 2013 07:00

Hi CherAnn,

This error indicates Network adapter failure as you said, to isolate the issue please try below steps:

Ensure the network adapter is enabled.

To enable the adapter:

  • Open Network Connections by clicking the Start button, and then clicking Control Panel. In the search box, type adapter, and then, under Network and Sharing Center, click View network connections.
  • Right-click the network adapter icon, and then click Enable.   If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  • Reset the network adapter

To reset the adapter:

  • Open Network Connections by clicking the Start button , and then clicking Control Panel. In the search box, type adapter, and then, under Network and Sharing Center, click View network connections.
  • Right-click the network adapter icon, and then click Disable.   If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  • Right-click the adapter icon again, and then click Enable.   If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  • The adapter is now reset. Try connecting to the network again, or run the Network troubleshooter to verify that your network adapter is now working correctly.
  • Open the Network troubleshooter by right-clicking the network icon in the notification area, and then clicking Troubleshoot problems.

Performing a Diagnostic Test:

  • Right-click My Computer to open a context menu. Select Properties.
  • Click the Hardware tab and click Device Manager.
  • Expand the Network Adapter key and double-click Intel PRO/100 VE Network Connection.
  • Click the Link tab and then click Diagnostics.
  • Choose the type of test and click Run Test.

Awaiting your response!

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