Network Card Diagnostics (XPS9100)

PC Challenged,

You ran the Dell Diagnostics, pressed F12 at the Dell Screen?

Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER, and an ipconfig /all log and post it back here.

Rick

I ran the Diagnostics from the Dell Support page - I think it was troubleshooting - and it gave me the option to run Diagnostigs for the System, individual component or by symptom. I got that message (re: the strength signal) when I ran it for ind component (Network card) and sympton - "network".

When looking for system info, I followed the 2nd of the 2 and got to the black screen, Admin:Command Prompt, Network card, but I'm not sure what the product ID and registered owner refers to.

Thanks for your help.

Ray  

I did run as admin - at the top of the black screen it says "Administrator: Command Prompt"  

Ray,

Need to run as administrator.

You can run the ipconfig /all log, that will also help

Rick

Ok when I scroll up to the top of the "black screen" I see the system info - with my name and Product ID.  Then a long list of "hotfix(s) installed" (159) : KB2xxxxxx. THEN, the info about the network card. Which info did you want? Thanks

PC Challenged,

OS Name:

OS Version:

Original Install Date:    
System Boot Time:

System Manufacturer:      
System Model:              
System Type:   

everything under Network Card(s):

Rick

Just to reiterate, I've got the wireless router connected to the computer with an ethernet cable. (maybe that's why it says "media disconnected" above under [03] WiFi?) Everything else in the house is running from the wireless.

Also, on the blue screen I get code 00x00000124. I got various interpretations of what that meant when I searched on-line. One was inadequate rear ventilation which doesn't seem to be a problem with mine. Thanks

I hope thes is what you're looking for.

OS Name:                   Microsoft Windows 7 Home Premium

OS Version:                6.1.7601 Service Pack 1 Build 7601

Original Install Date:     10/8/2010, 6:55:44 PM

System Boot Time:          1/3/2013, 4:15:55 PM

System Manufacturer:       Dell Inc.

System Model:              Studio XPS 9100

System Type:               x64-based PC

Network Card(s):           3 NIC(s) Installed.

                          [01]: Realtek PCIe GBE Family Controller

                                Connection Name: Local Area Connection

                                DHCP Enabled:    Yes

                                DHCP Server:     192.168.0.1

                                IP address(es)

                                [01]: 192.168.0.8

                                [02]: fe80::e120:c1a1:aa1f:a36f

                          [02]: DW1525 (802.11n) WLAN PCIe Card

                                Connection Name: Wireless Network Connection

                                DHCP Enabled:    Yes

                                DHCP Server:     192.168.0.1

                                IP address(es)

                                [01]: 192.168.0.9

                                [02]: fe80::40db:f6c9:9521:526c

                          [03]: Microsoft Virtual WiFi Miniport Adapter

                                Connection Name: Wireless Network Connection 2

                                Status:          Media disconnected

C:\Windows\system32>

Thanks for your help.

Ray

PC Challenged,

I see a valid IP address for the DW1525 (802.11n) WLAN PCIe Card

I would try shutting down the computer, unplug it from the wall, then press and hold the power button for 30 seconds. Try reseating the DW1525 (802.11n) WLAN PCIe Card and make sure the antenna is connected.

How far away is this computer from your wireless router?

What do you see in your device manager?

What virus program and firewall are you using?

Rick

Ray,

Keep me posted.

Rick