I tried that. Didn't work. I spent 2 hours on the phone last night with Dell. We went through all sorts of stupid exercises (the guy was clearly reading from a book). We tried system restore (which didn't work b/c I had turned that off a couple of weeks ago to get more speed in IE), looking for the card in the BIOS and then he wanted me to d/l the driver from their website. Duh, I don't have internet access! I tried explaining that I had copied the driver onto a cd while at work and installed it, but it still doesn't work.
The computer knows it's an Intel PRO/100+ Management Adapter, but puts it under the heading "Unknown Device" and with the yellow! Dell's final suggestion was that my mother board was bad. oh please - I hardly think that's the case. But could the comm port be bad??????
Ok, thanks! I'm going to hook up my phone modem tonight so I can at least have slow internet access. This is an executable file, do I have to do anything after running it? The drivers were an EXE as well but I didn't get the feeling it did anything other than just adding folders to my C: drive. But that could be b/c it's not a driver issue (even though that's what the error message says).
The answer to the above question is yes you do have to do something after launching the executable... the executable you download, like all Dell drivers, just extracts the driver files to a folder on your harddrive, then you actually have to go the folder and launch setup in this case.
I've been having this same exact issue since yesterday, and i've reloaded the drivers to no avail.. I've also installed a PCI network card, in case the integrated Broadcom Nic had failed, and this didn't work either. The new PCI NIC I installed shows the correct Driver and Name, but is shown with an exclamation point under "unknown", just like the on-board Nic.
I've also, as prior suggested, reinstalled the Chipset Drivers, and while the installation went smoothly, nothing changed.
What the heck is wrong with this, and why does this forum show so many people with this similar issue (i counted 4 yesterday).
Oh boy, I didn't realize others have had this problem recently So no one has found a solution yet? When I was on the phone with Dell they came to the conclusion that it was the motherboard. Last thing I'm gonna do for a 3 year old computer is replace the motherboard. :smileysad:
If indeed we have the same issue, with the same cause - then wouldn't a PCI adapter still work if the whole issue was a bad onboard NIC. Other devices work fine, just not the networking devices
Here's something to try if you have a spare Network card available:
Go to the MS Windows device manager and DISABLE the current Network card that the system can't identify. Then try to install your spare network card. I don't know for sure that it will help, but I'm thinking that Windows may be getting confused when it finds the first network card and subsequently can't make the second network card to work either.
If you DISABLE the first card rather than deleted it, Windows won't try to get it working the next time your reboot.
I'm just kinda' guessing here - I don't have any really GOOD ideas... :-(
spncr592,
Have you tried plugging your PCI card into a different slot? I helped a friend troubleshoot his networking problems one day because he was going crazy trying to figure out why he couldn't get his computer to find his network. I had read somewhere that occasionally a computer has a problem with a device plugged into one PCI slot, but not another, so I plugged his network card into a different slot and it worked perfectly.
Thanks Bob for the input, unfortunately I thought the same, and I've thus tried disabling the Onboard NIC in Device manager and even in the bios and even when only the new PCI NIC is showing it still displays under "unknown"
I woke up to the exact same problem yesterday morning. Modem was working -- all lights lit and steady, but couldn't connect. After searching a bit, I found that my network adapter was not being recognized. My device manager did not show the network adapter -- it showed "Unknown" with a much of stuff under it all with yellow exclamation points. I called my DSL provider, Verizon, who told me to call Dell. This must be a Dell problem -- she didn't even ask what kind of computer I had. Just said to call Dell. After holding on for ONE WHOLE HOUR for a tech, I finally talked to someone (I was afraid to hang up -- it might take longer next time). She advised me to do a System Restore. We used Sunday, 3/6. Everything went fine and computer and modem worked perfect. Last night I shut off computer and went to bed. Woke up to same problem this morning. I did another System Restore (as advised by tech). When I selected a date, I first clicked on Tuesday (the day I first had the problem). I noticed that it showed I had downloaded and installed a Microsoft Malicious Software Removal Tool that day. I then selected to restore to Monday. Everything went smoothly again. Am able to connect with no problem.
However, I realized something. I downloaded that MS update on Tuesday and the problem actually started Tuesday night after I shut off the computer. My son turned it on after me and could not get on line. Yesterday, I restored the computer to Sunday. Since that was BEFORE I downloaded the file, when I booted up again on Wednesday, I got another notice about the file. I downloaded it again. After I did the restore this morning, I'm getting another notice about the file. I have not downloaded it and so far, everything is fine.
Is it possible that this file (KB890830) caused the problem?
volcano11
2 Intern
•
28K Posts
0
March 9th, 2005 18:00
Try downloading the drivers for the network adapter from
http://support.dell.com/support/downloads/type.aspx?c=us&cs=19&l=en&s=dhs&SystemID=DIM_PNT_P4_4400&category=5&os=WW1&osl=en&deviceid=222&devlib=5
Then install them.
Steve
karatelovr
20 Posts
0
March 10th, 2005 11:00
Try downloading the drivers for the network adapter from
http://support.dell.com/support/downloads/type.aspx?c=us&cs=19&l=en&s=dhs&SystemID=DIM_PNT_P4_4400&category=5&os=WW1&osl=en&deviceid=222&devlib=5
Then install them."
I tried that. Didn't work. I spent 2 hours on the phone last night with Dell. We went through all sorts of stupid exercises (the guy was clearly reading from a book). We tried system restore (which didn't work b/c I had turned that off a couple of weeks ago to get more speed in IE), looking for the card in the BIOS and then he wanted me to d/l the driver from their website. Duh, I don't have internet access! I tried explaining that I had copied the driver onto a cd while at work and installed it, but it still doesn't work.
The computer knows it's an Intel PRO/100+ Management Adapter, but puts it under the heading "Unknown Device" and with the yellow! Dell's final suggestion was that my mother board was bad. oh please - I hardly think that's the case. But could the comm port be bad??????
volcano11
2 Intern
•
28K Posts
0
March 10th, 2005 11:00
Try reinstalling the chipet drivers first, then reinstalling the network drivers.
Steve
karatelovr
20 Posts
0
March 10th, 2005 11:00
Try reinstalling the chipet drivers first, then reinstalling the network drivers."
What are chipet drivers? And how would I do that?
volcano11
2 Intern
•
28K Posts
0
March 10th, 2005 12:00
You can download the chipset drivers at:
http://support.dell.com/support/downloads/type.aspx?c=us&cs=19&l=en&s=dhs&SystemID=DIM_PNT_P4_4400&category=27&os=WW1&osl=en&deviceid=183&devlib=27
Steve
karatelovr
20 Posts
0
March 10th, 2005 14:00
spncr592
7 Posts
0
March 10th, 2005 15:00
spncr592
7 Posts
0
March 10th, 2005 15:00
I've been having this same exact issue since yesterday, and i've reloaded the drivers to no avail.. I've also installed a PCI network card, in case the integrated Broadcom Nic had failed, and this didn't work either. The new PCI NIC I installed shows the correct Driver and Name, but is shown with an exclamation point under "unknown", just like the on-board Nic.
I've also, as prior suggested, reinstalled the Chipset Drivers, and while the installation went smoothly, nothing changed.
What the heck is wrong with this, and why does this forum show so many people with this similar issue (i counted 4 yesterday).
karatelovr
20 Posts
0
March 10th, 2005 16:00
spncr592
7 Posts
0
March 10th, 2005 16:00
karatelovr
20 Posts
0
March 10th, 2005 16:00
bob610
6 Posts
0
March 10th, 2005 17:00
Go to the MS Windows device manager and DISABLE the current Network card that the system can't identify. Then try to install your spare network card. I don't know for sure that it will help, but I'm thinking that Windows may be getting confused when it finds the first network card and subsequently can't make the second network card to work either.
If you DISABLE the first card rather than deleted it, Windows won't try to get it working the next time your reboot.
I'm just kinda' guessing here - I don't have any really GOOD ideas... :-(
Bob
bob610
6 Posts
0
March 10th, 2005 17:00
Have you tried plugging your PCI card into a different slot? I helped a friend troubleshoot his networking problems one day because he was going crazy trying to figure out why he couldn't get his computer to find his network. I had read somewhere that occasionally a computer has a problem with a device plugged into one PCI slot, but not another, so I plugged his network card into a different slot and it worked perfectly.
Just another random thought...
Bob
spncr592
7 Posts
0
March 10th, 2005 17:00
jlsd
72 Posts
0
March 10th, 2005 22:00
I woke up to the exact same problem yesterday morning. Modem was working -- all lights lit and steady, but couldn't connect. After searching a bit, I found that my network adapter was not being recognized. My device manager did not show the network adapter -- it showed "Unknown" with a much of stuff under it all with yellow exclamation points. I called my DSL provider, Verizon, who told me to call Dell. This must be a Dell problem -- she didn't even ask what kind of computer I had. Just said to call Dell. After holding on for ONE WHOLE HOUR for a tech, I finally talked to someone (I was afraid to hang up -- it might take longer next time). She advised me to do a System Restore. We used Sunday, 3/6. Everything went fine and computer and modem worked perfect. Last night I shut off computer and went to bed. Woke up to same problem this morning. I did another System Restore (as advised by tech). When I selected a date, I first clicked on Tuesday (the day I first had the problem). I noticed that it showed I had downloaded and installed a Microsoft Malicious Software Removal Tool that day. I then selected to restore to Monday. Everything went smoothly again. Am able to connect with no problem.
However, I realized something. I downloaded that MS update on Tuesday and the problem actually started Tuesday night after I shut off the computer. My son turned it on after me and could not get on line. Yesterday, I restored the computer to Sunday. Since that was BEFORE I downloaded the file, when I booted up again on Wednesday, I got another notice about the file. I downloaded it again. After I did the restore this morning, I'm getting another notice about the file. I have not downloaded it and so far, everything is fine.
Is it possible that this file (KB890830) caused the problem?
Janet in NJ