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20 Posts
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75159
March 9th, 2005 17:00
NIC = Unknown Device!
I recently moved my Dell Dimension 4400 with Windows XP Home edition. Upon reconnecting everything, I had some issues. The first was I could not get a monitor signal. I opened up the tower and seated the video card firmly in the slot (I guess it got jiggled loose upon disconnection). First problem solved. (I mention this only to demonstrate what physical actions I took between computer working and not working, lol. I know all you tech people ask first thing: "What did you do?")
The other problem is that I do not have access to the internet. My DSL modem has only 2 LEDs lit - so I know it has power and it is sending to the computer. The 3rd LED is out which means the modem is not RECEIVING info from the computer. The first thing I tried to do was to go to my Network Connections screen. There were no icons! So I tried to create one. The computer couldn't find the NIC. I also tried rebooting in "Last Known Good Configuration" - still no NIC or internet connection.
When I looked in Device Manager, I got a LOT of yellow ! marks under the heading "Unknown Device". I removed them all and rebooted the computer.
Upon restart, the computer found new hardware, but everytime it installs it, I get the yellow !s. I am down to two "unknown devices": Intel(r) PRO/100+ Management Adapter and WAN Miniport (ATW).
I know the WAN Miniport is an AOL thing (don't ask - I can't bear to give up my AOL address so I log on for email purposes only via TCP/IP). Unfortunately, I do not have a CD from DELL with all my drivers. I have, however, downloaded what I hope is the correct driver here at work and I will copy to a CD and take home. I also will change out my internet cables (the cat has chewed through the insulation of my current one, although, it worked just fine only hours prior to this event).
I really don't understand how this happened. The only other thing that is different is I had a small hub attached to the computer. This was from when I had two other comps running on a network (no longer have the other two computers, but this one remained hooked up to the hub anyhow). Upon hooking up this time, I decided to run a cable right from the DSL modem to the NIC. However, I did try to go through the hub to see if that made a difference and it did not.
Sorry so long, I wanted to provide all needed info. Any thoughts or ideas?
~Kar
The other problem is that I do not have access to the internet. My DSL modem has only 2 LEDs lit - so I know it has power and it is sending to the computer. The 3rd LED is out which means the modem is not RECEIVING info from the computer. The first thing I tried to do was to go to my Network Connections screen. There were no icons! So I tried to create one. The computer couldn't find the NIC. I also tried rebooting in "Last Known Good Configuration" - still no NIC or internet connection.
When I looked in Device Manager, I got a LOT of yellow ! marks under the heading "Unknown Device". I removed them all and rebooted the computer.
Upon restart, the computer found new hardware, but everytime it installs it, I get the yellow !s. I am down to two "unknown devices": Intel(r) PRO/100+ Management Adapter and WAN Miniport (ATW).
I know the WAN Miniport is an AOL thing (don't ask - I can't bear to give up my AOL address so I log on for email purposes only via TCP/IP). Unfortunately, I do not have a CD from DELL with all my drivers. I have, however, downloaded what I hope is the correct driver here at work and I will copy to a CD and take home. I also will change out my internet cables (the cat has chewed through the insulation of my current one, although, it worked just fine only hours prior to this event).
I really don't understand how this happened. The only other thing that is different is I had a small hub attached to the computer. This was from when I had two other comps running on a network (no longer have the other two computers, but this one remained hooked up to the hub anyhow). Upon hooking up this time, I decided to run a cable right from the DSL modem to the NIC. However, I did try to go through the hub to see if that made a difference and it did not.
Sorry so long, I wanted to provide all needed info. Any thoughts or ideas?
~Kar
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karatelovr
20 Posts
0
March 11th, 2005 11:00
I switched the NIC into another slot, still device conflict under "unknown". I also cannot log on using dial up (granted this is only with AOL, I have not tried another ISP that maybe won't use the WAN Miniport (ATW)). I was on the phone with AOL four times last night for over 3 hours. We reinstalled AOL over and over (different versions), fooled around with connectivity settings, all to no avail. When I finally mentioned Device Manager (notice, I had to be the one to bring it up), they told me it was Dell's problem and hung up on me.
karatelovr
20 Posts
0
March 11th, 2005 12:00
I just found this on Microsoft's website. It may be why I couldn't find the file Janet mentioned:
Note The version of this tool delivered by Windows Update runs in the background and then deletes itself. If you would like to run this tool more than once a month, use the version on this Web page or install the version that is available in the Download Center.
Any clue what I can do if this file ran itself then deleted itself? As mentioned, I haven't been able to do a system restore.
Side note: why won't a system restore let you choose a date from the previous month? The pointer changes to a "hand" when I try and click for "February", but nothing happens.
drewski02681
3 Posts
0
March 11th, 2005 13:00
Andrew
spncr592
7 Posts
0
March 11th, 2005 14:00
karatelovr
20 Posts
0
March 11th, 2005 14:00
drewski02681
3 Posts
0
March 11th, 2005 16:00
andrew
karatelovr
20 Posts
0
March 11th, 2005 16:00
Andrew,
How did you get it up and running??????
spncr592
7 Posts
0
March 11th, 2005 17:00
karatelovr
20 Posts
0
March 11th, 2005 17:00
drewski02681
3 Posts
0
March 11th, 2005 17:00
andrew
karatelovr
20 Posts
0
March 11th, 2005 18:00
jlsd
72 Posts
0
March 11th, 2005 19:00
If anyone comes up with any answers, please post. I'd be interested. Tech at Dell said she had no idea what would cause it. It just seemed odd that it happened the 2 days that I ran that tool. And...as Karatelover said, all I did was shut it down for the night. When it was turned back on, it didn't recognize the NIC.
My Dell is only 6 months old. As for reformatting a 3-year-old computer, it can be done. I had to do that to my Gateway several times (part of the reason I didn't buy another one). In fact, I wiped out the hard drive when I sold it last summer.
Janet in NJ
chimney
147 Posts
0
March 11th, 2005 20:00
The Microsoft Malicious Software Removal tool downloads and does what it is supposed to do - (in theory) then it is gone. Sort of like a shot of Penicillin - except that usually works better.
Going back to a restore point may well work for some time until the next reboot when whatever spyware, adware, spam and other unwanted code pops up again to render your internet connection or other parts of your PC unfixable by conventional methods. Returning to an earlier point with system restore often keeps the problem repeating itself over and over.
Though it seems you are all having the same problem at the same time and it seems mysterious to you it does NOT seems so to me. From what I've read of your posts, (collectively) the ONLY common fix is a wipe and re-install. Why? I only read of one person who was having the described problems who seemed able to fix it by wiping his drive and reloading the OS. And often a particularly successful piece of code or virus or some other item hits the internet and just about everyone using AOL, or running without a properly configured firewall or some other detail gets hit and hard.
Then they run around asking AOL and Dell and Microsoft for the solution. Most often everyone at AOL, DELL, etc. is clueless for a time and then the answer becomes somewhat obvious. It is not everyone's NIC card all at once- or everyone's device manager or all motherboards all failing at the same moment in time - BUT it IS likely everyone's one common thread- THE INTERNET ITSELF has smoked your PC's and to fix it- especially after it has been running for three years or more is to start fresh with a F-Disk and reinstall of the OS. Why? - well add up the hours of being told about motherboards, and other in vain, {though understandably desperate} attempts to fix the problem by trying three different NIC cards, etc. Life is short. Most folks who've been around a long time wipe their drives as a matter of course periodically to gain speed - rid themselves of things they can't otherwise fix and it is sometimes- not always a good feeling to start from scratch.
I wish, as does most of the rest of the computing world that Microsoft or someone- ANYONE could design and build hackproof code- that viruses could not ever get through my defenses, and I still do not understand how in He** some of the bugs, spyware etc. gets onto so many machines. But for now we all have to deal with it, and sometimes it means a clean start from scratch. I wish I had another answer.
Good luck.
Chimney
karatelovr
20 Posts
0
March 11th, 2005 20:00
karatelovr
20 Posts
0
March 12th, 2005 22:00
Well, here's the thing.....I finally did break down and restore windows and as you can see here I have access to the internet. The problem? Within 30 seconds of having access to the internet I was assaulted with spyware and viruses. I can barely get through one download without 30 pop up windows going on.
Does anyone know if Windows firewall is from serivice pack 2? I'm trying to go through all the windows up dates (from my install CD of three years ago) and I cannot find my firewall. Norton is not helping against these pop ups. All I can do is keep running spy ware and rebooting.
I knew this was going to be a pain in the a$$ that's why I was looking for another way around reformatting. The rest of my computer operations were working fine. I should have just bought another computer :-(