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1195
August 21st, 2006 03:00
Possible solution for your internet connection problems -ethernet
After a long search - and this forum unable to offer a solution as to why my ethernet card could not receive an IP address from my cable provider - I found a solution on Intel's support site - it applies to Intel Pro VE ethernet cards - either onboard or CNR cards - these cards must be 'inserted' with the power cord unplugged - as they maintain a trickle charge even when the computer is turned off - mine is onboard - but still needs a power off condition to reset - I was on the internet when the cable connection went down - and was unable to reconnect when the cable provider came back up - getting the dreaded 'limited or no connectivity' message even though my ethernet seemed ok - the computer had somehow 'lost' my card - and could not properly reinitialize it - as there was no power shut down - so - to fix - do the following
turn off computer and UNPLUG THE POWER CORD - wait a few seconds (say 10 seconds) - open up the case - and remove the ethernet card (if not onboard - if an onboard card - nothing to remove - case does not need to be opened) - then replug in the power cord - do not turn your computer back on - wait a few seconds - then disconnect the power cord again - wait a few seconds - then - reinsert your ethernet card (if onboard - just proceed) - then plug your power cord back in - and connect up your ethernet cable and cable modem - then restart your computer - ethernet card is properly reset - you can connect again - very simple and apparently very obscure - took a week to locate the proper info and reconnect -
good luck
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lepine
4 Posts
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August 21st, 2006 10:00
RKuczek
9 Posts
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August 22nd, 2006 07:00
Not sure if it matters if you hold the button in - I just waited for about 10 seconds - and the light went off - I think it took that long for the capacitor to discharge - I don't understand why this works - but it does - the critical thing is to let the board power down - if onboard - I think - probably just unplug and let the capacitor discharge - about 10 seconds - light on the board goes off - then you can replug the power cord in? - I treated it the same as the Intel support page suggested for an NCR card (NCR is Network Communications Riser, and refers to a special slot for Intel Pro VE Cards, different from a PCI slot - NCR slots are always powered) and did the plug back in and then disconnect and then plug back in - probably one replug would work with the onboard chips -
This is a very funny feature of this card - which is not well documented - I searched hard to find anything to explain why my internet was down - when everything seemed right - and just stumbled across the right Intel support document - Dell and Intel should make this readily available - for all users who have this card