Problem in Bluetooth inspiron n5110

Hi,

- not anything listed under other devices in device manager

- and i install all driver in dell website but not  specific order

- Do I have to re-install windows or i can repair it ?

thank you

Hi,

We can get the issue fixed neither by reinstall nor repair windows on the computer. Reinstalling the correct drivers on the computer may fix the issue. Please provide information of network adapters installed in the computer.

Under device manager, click on the ‘+’ sign of network adapter and it would show you the name of network adapter. Please provide me the name of network adapters.

Also, reinstallation of windows would be final step.

Please post back with the results.

Dear DELL-Madhur,

Thank you for your interest

thank you again

Hi,

It looks like the issue might be with the Bluetooth drivers.

Download and save the latest version of the drivers in the computer. Providing the link for Wireless/Bluetooth card: http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/inspiron-15r-n5110?driverId=26RM6&osCode=W764&fileId=2731103258

Then uninstall the drivers from device manager and please follow the steps to uninstall the drivers:

1. Click Start.
2. Right click Computer.
3. Click Manage.
4. On the left side click Device Manager.
5. Click on (+) Network adapter.
6. Right click the wireless driver and uninstall it.
7. Ensure that the delete the driver software for this device is checked.
8. Restart the computer.

Install the wireless driver on the computer.

Please post back with the results.

Dear DELL-Madhur B 

I did the same steps, But Bluetooth still does not work

Is there something you can do

thank you 

Hi mohamedtamim,

We can do system restore to the date when the Bluetooth was working fine, providing the link for detailed instruction:  http://windows.microsoft.com/en-US/windows7/products/features/system-restore

If issue persists, then run the online diagnostics (Choose a Diagnostic Type as components) on the computer to check if the hardware (Bluetooth) is working fine, providing the link for detailed instruction:   http://www.dell.com/support/diagnostics/us/en/19?~ck=mn

NOTE: With system restore you will not lose any data from the computer, any new programs installed in the computer you would need to reinstall the programs back on the computer.

Hi DELL-Madhur B ,

i can't do system restore because the Bluetooth don't work in my laptop before

but i run the online diagnostics and that my laptop Result : All tests passed – Dell PC Diagnostics did not find any issues

http://www.dell.com/support/Diagnostics/us/en/19/DiagnosticResults/ShowResults/5HNXMT110252012152228

Hi mohamedtamim,

If you are ok we can to restore the computer to factory settings and see if it would work. Please follow the steps in the below mentioned link to restore the computer to factory settings: http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=04&docid=125843&doclang=en&l=en&s=bsd

Note: Ensure to back-up the data from the computer before performing factory restore.

If issue persists, we may have to replace the wireless card on the computer. I request you to private message the system service tag number. To private message, accept my friend request; click on my user name and click start conversation.

hi my friend,

i can't understand i don't have Dell Factory Image Restore or i can't understand who do you it ?

1- tab f8 when windows start up

2- select in repair your computer

3- click next

- in this dialog i don't  have  Dell Factory Image Restore ??

hi DELL-Madhur B,

- Thank you for your time To help me.

- My Bluetooth work .

- I've re-installed my windows ,upgrade to windows 8

and i used you link in the first answer to Installing Drivers in the Correct Order.

thank you