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5755
January 9th, 2006 00:00
Problem with DSL and network card/connection
i have a 3 year old dimension 2350 and have recently been having lots of trouble getting online with earthlink dsl after over a year of service with no problems. after one extended troubleshooting session with earthlink the tecnician said that the network card on my pc had gone bad. so is it now just a matter of buying a 10/100 network card and installing it in one of the available pci slots on the pc and then plugging the modem into the new ethernet plug?
also in looking at compusa at the network cards i saw some 10/100/1000 ethernet adapters. are ethernet adapters and network cards the same thing, and is the 10/100/1000 usable on my computer? any help appreciated.
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volcano11
2 Intern
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28K Posts
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January 9th, 2006 01:00
An ethernet adapter is a type of network card and is the type you need for your dsl. The 10/100/1000 cards are capable of running at speeds of 10 Mbps, 100 Mbps, and 1000 Mbps. They will work on your system with the dsl modem, but they are overkill, since you dsl service will not allow speeds much higher than about 4 Mbps. Thus, there is no need to spend the extra money for a 10/100/1000 card if the 10/100 card is cheaper. I've seen 10/100 cards on sale for less than $10 after rebate.
Steve
ejfarrae
2 Posts
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January 9th, 2006 12:00
ok, thanks for that info.
now when i get the new network card do i just install it in a pci slot, install the driver and then plug the dsl modem into it? if the factory network card has indeed gone bad do i need to remove it or anything?
volcano11
2 Intern
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28K Posts
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January 9th, 2006 13:00
now when i get the new network card do i just install it in a pci slot, install the driver and then plug the dsl modem into it? Yes
if the factory network card has indeed gone bad do i need to remove it or anything? You really don't need to remove it, as it should not interfere, but if you don't want it to show up in Device Manager or Network Connections, you can go into the BIOS setup program and disable it there.
Steve
speedstep
11 Legend
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47K Posts
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January 11th, 2006 07:00
Support options based on the model of your machine (desktop, laptop, OptiPlex, Dimension, Latitude, etc) in order for your call to be routed to the appropriate technician.
What are the Dell™ Express Service Code and Service Tag, and where can I find them?
http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=FA1027149
You will need:
1. To be in front of the computer while you are online.
2. The make and model of the computer
3. The Service Tag and/or the Express Service Code for your computer-
* The Service Tag can be found on the back or bottom of your computer as a bar code label
* The Service Tag and/or Express Service code may also be found by running Express.exe in the Dell directory of your C:\ Drive
* The Service Tag and/or Express Service code may also be found from the Start Menu---> Programs ---> Dell Accessories --->Express Service Code
4. The Dell Support CDs that came with the computer if they are available.
The web site is
http://support.dell.com/us/en/kb/