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12690
January 22nd, 2005 21:00
Problems getting Modem to respond
Hi I purchased a used Dell That was preloaded with XP Pro. The modem driver does not appear to be on the laptop. Also when I check the system it does not even see the modem in my computer spec's.
Any suggestions on how to deal with this problem would be nice. I have included the computer spec's below.
Thanks
Rick
**********************************************
Model Dell Latitude C610 Model #PP01L
Processor PIII - 1.0 gigahertz
RAM 256 MB
Hard Drive 20 GB
Display Size 14.1" TFT Active Matrix
Media 8x CDRW/24x CD ROM & 3.5” Floppy Drive (swappable)
Modem/Nic Internal 56k V.90 & 10/100 network card integrated!
Pointing Device
Touchpad and Trackpoint mouse
Ports
Serial, Parallel, USB, PS/2 Mouse, VGA,Infrared
Speakers
Internal Stereo sound
Audio I/O
Stereo Line In/Out, Headphones
Video Port
S-Video Out to TV, VCR, Projector
Any suggestions on how to deal with this problem would be nice. I have included the computer spec's below.
Thanks
Rick
**********************************************
Model Dell Latitude C610 Model #PP01L
Processor PIII - 1.0 gigahertz
RAM 256 MB
Hard Drive 20 GB
Display Size 14.1" TFT Active Matrix
Media 8x CDRW/24x CD ROM & 3.5” Floppy Drive (swappable)
Modem/Nic Internal 56k V.90 & 10/100 network card integrated!
Pointing Device
Touchpad and Trackpoint mouse
Ports
Serial, Parallel, USB, PS/2 Mouse, VGA,Infrared
Speakers
Internal Stereo sound
Audio I/O
Stereo Line In/Out, Headphones
Video Port
S-Video Out to TV, VCR, Projector
AussieChris
4.2K Posts
0
January 27th, 2005 00:00
Hi,
Your computer should have a modem. To check, look under the door in the base. It is a small card held in with 2 screws. There are 2 mem sockets and a socket for a wireless net. also. If it has failed, it may have been taken out. There should also be a lable on the base to say what brand. I would expect a PCTel p/n OE828 as they were common in that model. If the modem is there and cant be seen by the OS, it may be faulty.
Regards Chris
Radsr2002
3 Posts
0
January 27th, 2005 13:00
Yes the modem is there,
PcTell DP/N 0E828
The wireless socket is empty,
and only 1 256k mem card is present.
Where would be the best place to get the modem,
wireless card & another 256 k ram card?
Thanks again for your reply.
Rick
AussieChris
4.2K Posts
0
January 27th, 2005 19:00
Hi,
You can try Dell, Parts-people or Ebay. Even Google and see. Does the Audio work ? that often stops with a bad modem.
Regards Chris
Radsr2002
3 Posts
0
January 28th, 2005 03:00
The cd works fine. And plays as well.
But all the tests I run on the laptop
shows the modem does not exist. This is
understandable since the XP Pro OS was
installed while the modem was dead I beleave.
Anyway I think 50 bucks or so will make sure
it is the problem or not...
Thanks again
Rick