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January 29th, 2005 21:00

problems with wirless router

I originally got the dell wireless broadband router and installed it with no problems.  Now I am at a different location and I am having problems reconnecting it.  I am trying to install it on another computer in my apartment but it doesn't install properly.  I went and downloaded all the drivers that I thought I would need but still it doesn't work.  I am running windows 2000 on the desktop that I have.  What could be the problem?

2 Intern

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28K Posts

January 29th, 2005 23:00

The router requires no drivers and no drivers need be installed on a computer to use a router.  Exactly what are you tryinng to do,or think you need to do to use this router? All router configuration can be done from the web based configuration utility. 

Steve

10 Posts

January 30th, 2005 00:00

when I connect I get a low connectivity message. 
 

10 Posts

January 30th, 2005 18:00

so I am not sure what this does exactly but I tried using a static ip address and I no longer have the little or no connectivity message.  Problem is that Web pages can't be found.  What steps should I take to troubleshoot this.

 

 

10 Posts

January 31st, 2005 18:00

I was able to connect the router to my wired desktop but still cannot connect to the internet with my wirless.  I am still getting the little or no conectivity message and when I try to repair the connection it says that it cannot renew the ip address.  Any help would be great.

10 Posts

February 1st, 2005 01:00

I am getting a little frustrated at this point. I have downloaded and ran the winsockxpfix wich did not help. I have restored everything that I can to a previous time when it was all working. The thing that has me wonder is the fact that the connection to my router is a security enabled connection which wasn't there before I tried to set it up at my current location. Someone else in my building has a linksys connection that I have been coneecting to with no problem. Could I need to disable something for my connection to work?

2 Intern

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28K Posts

February 1st, 2005 02:00

Go into your router's configuration and try disabling encryption.  If you can then get it to work, go back in and enable encryption and make sure that the wirless network card is configured the same way.

Steve

10 Posts

February 1st, 2005 03:00

i tried that but it seems to enable itself again and I get the same low conectivity message when I try to connect. I can't get the security enabled connection to go away either on the list of availiable networks.(or would that go away if I disabled the encryption?).

10 Posts

February 1st, 2005 04:00

it is wep. I have just been typing in "admin" for the password. what could cause it to switch? it wasn't like that at the last location that i was using it. how do i unsecure the router? I am using a dell wireless 2350 router.

2 Intern

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28K Posts

February 1st, 2005 04:00

Which model router do you have?  If Windows is telling you that it is a security enabled connection, then you have to either disable the encryption on the router or enter the hex key or pass phrase in the configuration of the wireless connection on the computer that is consistent with that on the router.  What type of encryption is the router using (WEP or WPA).  Note that to use WPA, all versions of Windows must have WPA compatilbe drivers for the wireless network adapters.

Steve

2 Intern

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28K Posts

February 1st, 2005 04:00

The documentation for the 2350 is not yet on Dell's web site.  I imagine it works just like the older model, the 2300, in which case you need to go into the web based configuration utility from a computer that is connected by ethernet on the router.  You then need to find the wireless security settings and disable them.  It sounds like you already know how to get into the web based configuration utility as it does ask for a password.  Leaving the router unplugged for an extended period of time could have returned settings to their default values, but I doubt that enabling encryption is one of the default settings.  But then again, the Dell TrueMobile line of routers has always done strange things that most of us don't understand (that's why we use Linksys, Netgear, D-link and Belkin routers).

Steve

10 Posts

February 1st, 2005 20:00

I set all things back to default and then did a power cycle and everything is now working! It took a while but I still have a little hair left. Thanks so much for your help.
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