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weefolk

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9 years ago

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weefolk

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September 12th, 2017 07:00

SIM cards keep failing E5570

I posted this under laptop hardware but should be here. We deployed over 50 E5570s and keep having the SIM cards dying out. The end user will see the message insert SIM. The only solution is to replace it. Has anyone else been experiencing this?

Thanks

  • Jesse L (retired)

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    Posted September 14th, 2017 11:00

    weefolk,

    Update the WWAN DW5811e driver and the USB 3.0 eXtensible Host Controller Driver on the systems. If that does not resolve the issue please contact Dell ProSupport at 1-800-456-3355.

     

    Jesse L (retired)