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27 Posts
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46952
August 20th, 2006 17:00
Strange Wireless Problem, Please Help
Hi,
I have a dell Inspiron 8600. My Wireless Interent has been working fine until last night. I disconnected the wireless Netgear router and conencted it again. After that I could not gain Internet access.
My connection says it is perfect. Additionally, my roomates dell laptop can still connect to the Internet perfectly.
I called Dell Support and they had no idea what they were doing. They had me do a system restor which didn't work, and thats about it.
Please help,
Thank you
I have a dell Inspiron 8600. My Wireless Interent has been working fine until last night. I disconnected the wireless Netgear router and conencted it again. After that I could not gain Internet access.
My connection says it is perfect. Additionally, my roomates dell laptop can still connect to the Internet perfectly.
I called Dell Support and they had no idea what they were doing. They had me do a system restor which didn't work, and thats about it.
Please help,
Thank you
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tspree15
27 Posts
0
August 20th, 2006 20:00
Yes, others can connect wirelessly through this router.
I downloaded this torrent program to download some files, thats about the only thing. My wireless internet worked after running that program however. I tried to remove the torrent software but all it is, is one single .exe file.
I haven't changed any of the tcp/ip properties.
Do you think this could have something to do with ports?
Thanks for your time.
- Todd
volcano11
2 Intern
•
28K Posts
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August 20th, 2006 22:00
Steve
TechStock
30 Posts
0
August 21st, 2006 01:00
tspree15
27 Posts
0
August 21st, 2006 02:00
Below are the settings from my girlfriends Dell laptop which works perfectly and below that are the settings from my laptop which will not work. Thanks for the help:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Lauren>cd\
C:\>ipconfig \all
Error: unrecongnized or incomplete command line.
USAGE:
ipconfig [/? | /all | /renew [adapter] | /release [adapter] |
/flushdns | /displaydns | /registerdns |
/showclassid adapter |
/setclassid adapter [classid] ]
where
adapter Connection name
(wildcard characters * and ? allowed, see examples)
Options:
/? Display this help message
/all Display full configuration information.
/release Release the IP address for the specified adapter.
/renew Renew the IP address for the specified adapter.
/flushdns Purges the DNS Resolver cache.
/registerdns Refreshes all DHCP leases and re-registers DNS names
/displaydns Display the contents of the DNS Resolver Cache.
/showclassid Displays all the dhcp class IDs allowed for adapter.
/setclassid Modifies the dhcp class id.
The default is to display only the IP address, subnet mask and
default gateway for each adapter bound to TCP/IP.
For Release and Renew, if no adapter name is specified, then the IP address
leases for all adapters bound to TCP/IP will be released or renewed.
For Setclassid, if no ClassId is specified, then the ClassId is removed.
Examples:
> ipconfig ... Show information.
> ipconfig /all ... Show detailed information
> ipconfig /renew ... renew all adapters
> ipconfig /renew EL* ... renew any connection that has its
name starting with EL
> ipconfig /release *Con* ... release all matching connections,
eg. "Local Area Connection 1" or
"Local Area Connection 2"
C:\>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : DHT1Y5B1
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-15-C5-1C-77-84
Ethernet adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Networ
k Connection
Physical Address. . . . . . . . . : 00-13-02-A1-13-3C
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : Sunday, August 20, 2006 11:20:39 PM
Lease Expires . . . . . . . . . . : Monday, August 21, 2006 4:25:29 PM
C:\>
MY LAPTOP:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Todd>cd\
C:\>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : TAS
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : LocalDomain88
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
roller
Physical Address. . . . . . . . . : 00-0D-56-B5-FE-4A
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : August 20, 2006 2:50:04 PM
Lease Expires . . . . . . . . . . : August 21, 2006 1:41:28 PM
Ethernet adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell TrueMobile 1300 WLAN Mini-PCI C
ard
Physical Address. . . . . . . . . : 00-90-4B-69-2D-8F
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : August 20, 2006 2:48:56 PM
Lease Expires . . . . . . . . . . : August 21, 2006 2:48:56 PM
C:\>
tspree15
27 Posts
0
August 21st, 2006 02:00
I feel so stupid. I think the problem was that the few times I power cycled the cable modem, I didn't leave it off long enough. I left it off for 5+ minutes, plugged it back in, and now I'm in business.
Thanks for all the help
- Todd
tspree15
27 Posts
0
August 24th, 2006 01:00
I tried resetting my modem 5 times, leaving it off for over an hour even. That didn't work.
I wonder if it was just a coincidence that it worked last time.
What do you guys think?
Thanks
volcano11
2 Intern
•
28K Posts
0
August 24th, 2006 02:00
Intermittent problems like this are the most difficult to solve. If you do a reset again and connect a computer to the modem directly, can you get it to work? If so, write down the IP address you are getting so you can compare this with later tests. If you then reset it again and connect the router, see if you can log on to the routers configuration utility and see if it is getting an IP address from the modem (look at the Router Status page). If it is working, then you should get an IP address similar to the one you got while directly connected to the modem. When the connection is not working and with the router connected to the modem, shut off the router, the turn it on again, log into the router's configuration page again and check the Status Page. Does it give a similar IP address?
I'm still confused by this whole thing because you claim that when it is not working on your computer, other computers can connect. Is this still true?
Steve
tspree15
27 Posts
0
August 24th, 2006 14:00
TechStock
30 Posts
0
August 24th, 2006 14:00
Ok try this. Open Command prompt. Type "nslookup www.microsoft.com" It seems that you are resolving dns based on the email access (assuming you are using names and not IP addresses.) Other things to check are proxy settings on IE or firefox. The nslookup will tell if you are resolving dns and what server is being used to resolve dns. I assume you are using a 834 netgear router with the dns server built in, but maybe you can clarify that. What is the router? Have you updated the firmware on the router? If the router is not always resolving dns for you, but the computers dnscache has the name and ip address, some will appear to work. I believe the nslookup will query the server directly, but not positive.
Try some other web addresses to see if there are others. Try some that you have never used.
tspree15
27 Posts
0
August 24th, 2006 15:00
(C) Copyright 1985-2001 Microsoft Corp.
DNS request timed out.
timeout was 2 seconds.
*** Can't find server name for address 192.168.1.1: Timed out
*** Default servers are not available
Server: UnKnown
Address: 192.168.1.1
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
*** Request to UnKnown timed-out
TechStock
30 Posts
0
August 24th, 2006 15:00
Ok good. The dns server is not working. Check the settings on the router to make sure it is set to get the domain name server address automatically. It is on bottom of the basic settings page. see link. Set it to "Get automatically from ISP" if it isn't. Who is your isp?
http://www.gorge.net/help/wizard/netgear/images/wgr6142.JPG
TechStock
30 Posts
0
August 24th, 2006 16:00
Here is a line from the manual on the WGR614
"DNS Proxy When DHCP is enabled and no DNS addresses are specified, the router provides its own address as a DNS server to the attached PCs. The router obtains actual DNS addresses from the ISP during connection setup and forwards DNS requests from the LAN."
Looks like either the router is configured not to get the dns servers from the ISP or the ISP is not providing them. More likely the former. Hence the 192.168.1.1 in your laptops dns server address. Look at the router status page under maintenance for the info provided (and received) from the ISP. Hope this helps.
Message Edited by TechStock on 08-24-200601:34 PM
tspree15
27 Posts
0
August 25th, 2006 21:00
Thanks again for the help, unfortunately my router dns settings were already set to "automatic"
Below is a picture of my settings. Also, I took my laptop to a friends house and the wireless Internet worked perfectly so I'm guessing it must be a problem with how my laptop interacts with the router (because other computers work flawlessly with my router).
TechStock
30 Posts
0
August 25th, 2006 22:00
tspree15
27 Posts
0
August 26th, 2006 15:00
this is very strange.
Any idea why this would randomly happen?