Studio 1440 Bluetooth problem

MarinerDaddy,

When you installed Windows 7 (32-bit or 64-bit) did you install the desktop/notebook utility and the chipset drivers first? If not the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order If you cannot find Windows 7 drivers, then try using the Vista (or XP) 32-bit drivers, for Windows 7 32-bit of the Vista (or XP) 64-bit drivers for Windows 7 64-bit and install the drivers in the Compatibility mode.

Rick

Can I go back and re-install the drivers in the order you suggest?  Do I have to un-install everything or can I re-install everything in that order?

MarinerDaddy,

Just install the drivers in the correct order. You can start with the desktop/notebook system utility and the chipset drivers and follow the list.

Rick

I installed the drivers in the order you suggested and it still doesn't work.  I did have a couple of problems during the installs.  

 #3. PCMCIA/Smartcard controller--  There was no security category.

 #4. Intel Storage--  Said not compatible with 64-bit system.

 #7.  Network Interface Card-- Unzip error code 40.  Tried 3 times but still had error.

Continued with the rest and didn't work when tried to connect Bluetooth device.  I uninstalled the Bluetooth 365 module, restarted the computer and it re-installed the module but gave the following error:

Device driver software was not successfully installed

Please consult with your device manufacture for assistance getting this device installed.

Dell Wireless 365 Bluetooth Modue           (check) Ready to use

Bluetooth Device (RFCOMM Protocol TDI) #7      X    Failed

Microsoft Bluetooth Enumerator              (check) Ready to use

Bluetooth Device (Personal Area Network)#7      X    Failed

Bluetooth Hands-free Audio                  (check) Ready to use

Bluetooth L2CAP Interface                   (check) Ready to use

Bluetooth Remote Control                    (check) Ready to use

Any other suggestions?

Thanks

Tried compatability mode on the first item

Notebook System Utility but said:

This Microsoft Windows operating system service pack in not supported.

Please update to the latest Microsoft Windows service pack.

I tried Windows 7, Vista(sp2), Vista(sp1), and Vista and got the message every time.

MarinerDaddy,

Did you install the following in the Vista Compatibility mode ?

Notebook System Utility

nVidia MCP79 Chipset

nVidia nForce AHCI Controller

Then install...

Realtek RTL8111DL Ethernet Controller

Dell Wireless 1515 (11agn) WLAN half mini-Card (Atheros)

or

BROADCOM CORPORATION;FOXCONN; Wireless WLAN 1397 Half MiniCard (4312bg)

Dell ASSY,CRD,NTWK,BLTH,365,DT,2

This should get you online so that you can install the other drivers.

Rick

MarinerDaddy,

See if the version of the NOTEBOOK SYSTEM UTILITY will install.

BIOS up to date?

Rick

I installed everything in the order stated and in compatibility mode and bluetooth still can't detect a bluetooth device.

It wouldn't let me install the bios even though I am set up as the administrator.

I guess I'm gonna have to live without bluetooth even though it appears the drivers are installed.

Thanks for you help.

MarinerDaddy,

Hit the Windows Key and the R keys at the same time. Type

or an ipconfig /all log and maybe it will reveal something.

Rick 

windows couldn't find systeminfo.txt.

Here's what I have for ipconfig /all:

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

Windows IP Configuration

  Host Name . . . . . . . . . . . . : Larrys-PC

  Primary Dns Suffix  . . . . . . . :

  Node Type . . . . . . . . . . . . : Hybrid

  IP Routing Enabled. . . . . . . . : No

  WINS Proxy Enabled. . . . . . . . : No

  DNS Suffix Search List. . . . . . : ftrdhcpuser.net

Ethernet adapter Bluetooth Network Connection 9:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)

#9

  Physical Address. . . . . . . . . : 00-24-2C-B4-6B-8B

  DHCP Enabled. . . . . . . . . . . : Yes

  Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

  Connection-specific DNS Suffix  . : ftrdhcpuser.net

  Description . . . . . . . . . . . : Dell Wireless 1515 Wireless-N Adapter

  Physical Address. . . . . . . . . : 00-22-5F-8C-B6-1F

  DHCP Enabled. . . . . . . . . . . : Yes

  Autoconfiguration Enabled . . . . : Yes

  Link-local IPv6 Address . . . . . : fe80::7087:7f9:3ba3:d9de%11(Preferred)

  IPv4 Address. . . . . . . . . . . : 192.168.1.7(Preferred)

  Subnet Mask . . . . . . . . . . . : 255.255.255.0

  Lease Obtained. . . . . . . . . . : Monday, March 05, 2012 9:00:23 AM

  Lease Expires . . . . . . . . . . : Tuesday, March 06, 2012 9:00:22 AM

  Default Gateway . . . . . . . . . : 192.168.1.1

  DHCP Server . . . . . . . . . . . : 192.168.1.1

  DHCPv6 IAID . . . . . . . . . . . : 218112607

  DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-C6-00-37-00-24-E8-B0-60-2C

  DNS Servers . . . . . . . . . . . : 192.168.1.1

                                      184.16.33.54

  NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Realtek RTL8168D/8111D Family PCI-E GBE N

IC

  Physical Address. . . . . . . . . : 00-24-E8-B0-60-2C

  DHCP Enabled. . . . . . . . . . . : Yes

  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.ftrdhcpuser.net:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . : ftrdhcpuser.net

  Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 19:

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

  IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:14e4:23d3:cdd1:5225(Pref

erred)

  Link-local IPv6 Address . . . . . : fe80::14e4:23d3:cdd1:5225%31(Preferred)

  Default Gateway . . . . . . . . . : ::

  NetBIOS over Tcpip. . . . . . . . : Disabled

Is this the system info you wanted?  

OS Name Microsoft Windows 7 Home Premium

Version 6.1.7601 Service Pack 1 Build 7601

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name LARRYS-PC

System Manufacturer Dell Inc.

System Model Studio 1440

System Type x64-based PC

Processor Intel(R) Core(TM)2 Duo CPU     T6400  @ 2.00GHz, 2000 Mhz, 2 Core(s), 2 Logical Processor(s)

BIOS Version/Date Dell Inc. A01, 4/22/2009

SMBIOS Version 2.5

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume3

Locale United States

Hardware Abstraction Layer Version = "6.1.7601.17514"

User Name Larrys-PC\Larrys

Time Zone Pacific Standard Time

Installed Physical Memory (RAM) 3.00 GB

Total Physical Memory 2.75 GB

Available Physical Memory 1.52 GB

Total Virtual Memory 5.49 GB

Available Virtual Memory 3.44 GB

Page File Space 2.75 GB

Page File C:\pagefile.sys

MarinerDaddy,

The bluetooth adapter is showing in the ipconfig /all log.

Try looking in these places to see if the bluetooth Connection is enabled

Make sure to read the Dell WWAN Wireless not detected There is a box there for the bluetooth adapter, too.

You can also try...

Start, in search, type...

bttray

click on it. This will put the bluetooth icon in the system tray, near the clock. You can enable/disable the bluetooth there.

Rick

There is no bluetooth icon in Customized By Dell area of Windows Mobility Center but the wireless network is on on the top section.

The internal bluetooth is enabled in the bios.

I'll check the other info you gave me.

I noticed there is no Bluetooth box (or option) under radio control options in the Windows Mobility Center.   Why?  I'm sorry about these questions but this is deeper than my knowledge but I'm learning more as I keep digging with your help.

Bluetooth not listed under network connections.