UNSOLVED
Studio 1747 no wireless or BT
Hi
I have no wireless or BT.
I have checked bios settings - BT, WWAN, WLAN & 1394 are all enabled.
In 'Radio Control Options'. 'All radios' is ticked. WiFi is ticked. WPAN & Mobile Broadband are greyed out.
Fn + F2 does not work, F2 ditto. I have followed all advice I have found on this forum. My card is 1397 WLAN mini-card.
Control panel say card working properly, driver is up to date & "NO sensors are installed"
Search - Bttray is not found
Help please
795
0
Posted January 12th, 2014 12:00
Hi Rick
As requested:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
Host Name: DELL
OS Name: Microsoft Windows 7 Home Premium
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Original Install Date: 15/04/2010, 13:22:47
System Boot Time: 12/01/2014, 11:39:36
System Manufacturer: Dell Inc.
System Model: Studio 1747
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 30 Stepping 5 GenuineInt
el ~1600 Mhz
BIOS Version: Dell Inc. A14, 31/03/2011
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-gb;English (United Kingdom)
Input Locale: en-gb;English (United Kingdom)
Time Zone: (UTC) Dublin, Edinburgh, Lisbon, London
Total Physical Memory: 8,181 MB
Available Physical Memory: 4,642 MB
Virtual Memory: Max Size: 16,359 MB
Virtual Memory: Available: 12,112 MB
Virtual Memory: In Use: 4,247 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\DELL
Hotfix(s): 243 Hotfix(s) Installed.
[01]: KB2849697
[02]: KB2849696
[03]: KB2841134
[04]: KB2670838
[05]: KB2592687
[06]: KB971033
[07]: KB2305420
[08]: KB2393802
[09]: KB2425227
[10]: KB2446710
[11]: KB2475792
[12]: KB2476490
[13]: KB2479628
[14]: KB2479943
[15]: KB2484033
[16]: KB2485376
[17]: KB2487426
[18]: KB2488113
[19]: KB2491683
[20]: KB2492386
[21]: KB2497640
[22]: KB2503658
[23]: KB2503665
[24]: KB2505438
[25]: KB2506014
[26]: KB2506212
[27]: KB2506223
[28]: KB2506928
[29]: KB2507618
[30]: KB2508272
[31]: KB2508429
[32]: KB2509553
[33]: KB2510531
[34]: KB2511250
[35]: KB2511455
[36]: KB2515325
[37]: KB2518869
[38]: KB2522422
[39]: KB2524375
[40]: KB2525694
[41]: KB2529073
[42]: KB2530548
[43]: KB2532531
[44]: KB2533552
[45]: KB2534366
[46]: KB2536275
[47]: KB2536276
[48]: KB2539635
[49]: KB2541014
[50]: KB2544893
[51]: KB2545698
[52]: KB2547666
[53]: KB2552343
[54]: KB2555917
[55]: KB2556532
[56]: KB2559049
[57]: KB2560656
[58]: KB2562937
[59]: KB2563227
[60]: KB2563894
[61]: KB2564958
[62]: KB2567680
[63]: KB2570791
[64]: KB2570947
[65]: KB2572077
[66]: KB2574819
[67]: KB2579686
[68]: KB2584146
[69]: KB2585542
[70]: KB2586448
[71]: KB2588516
[72]: KB2603229
[73]: KB2604115
[74]: KB2607576
[75]: KB2617657
[76]: KB2618451
[77]: KB2619339
[78]: KB2620704
[79]: KB2620712
[80]: KB2621440
[81]: KB2631813
[82]: KB2633873
[83]: KB2633952
[84]: KB2639308
[85]: KB2639417
[86]: KB2640148
[87]: KB2641653
[88]: KB2641690
[89]: KB2644615
[90]: KB2645640
[91]: KB2647518
[92]: KB2647753
[93]: KB2653956
[94]: KB2654428
[95]: KB2655992
[96]: KB2656356
[97]: KB2656373
[98]: KB2656411
[99]: KB2658846
[100]: KB2659262
[101]: KB2660075
[102]: KB2660649
[103]: KB2661254
[104]: KB2665364
[105]: KB2667402
[106]: KB2676562
[107]: KB2677070
[108]: KB2679255
[109]: KB2685811
[110]: KB2685813
[111]: KB2685939
[112]: KB2686831
[113]: KB2688338
[114]: KB2690533
[115]: KB2691442
[116]: KB2695962
[117]: KB2698365
[118]: KB2699779
[119]: KB2705219
[120]: KB2709630
[121]: KB2709715
[122]: KB2709981
[123]: KB2712808
[124]: KB2718704
[125]: KB2719857
[126]: KB2719985
[127]: KB2724197
[128]: KB2726535
[129]: KB2727528
[130]: KB2729094
[131]: KB2729452
[132]: KB2731771
[133]: KB2731847
[134]: KB2732059
[135]: KB2732487
[136]: KB2732500
[137]: KB2735855
[138]: KB2736233
[139]: KB2736422
[140]: KB2739159
[141]: KB2741355
[142]: KB2742599
[143]: KB2743555
[144]: KB2749655
[145]: KB2750841
[146]: KB2753842
[147]: KB2756822
[148]: KB2756921
[149]: KB2757638
[150]: KB2758857
[151]: KB2761217
[152]: KB2762895
[153]: KB2763523
[154]: KB2769369
[155]: KB2770660
[156]: KB2773072
[157]: KB2778344
[158]: KB2779562
[159]: KB2785220
[160]: KB2786081
[161]: KB2786400
[162]: KB2789645
[163]: KB2790113
[164]: KB2790655
[165]: KB2791765
[166]: KB2798162
[167]: KB2799494
[168]: KB2799926
[169]: KB2803821
[170]: KB2804579
[171]: KB2807986
[172]: KB2808679
[173]: KB2808735
[174]: KB2813170
[175]: KB2813347
[176]: KB2813430
[177]: KB2813956
[178]: KB2820197
[179]: KB2820331
[180]: KB2830290
[181]: KB2832414
[182]: KB2833946
[183]: KB2834140
[184]: KB2834886
[185]: KB2835361
[186]: KB2835364
[187]: KB2836502
[188]: KB2836942
[189]: KB2836943
[190]: KB2839894
[191]: KB2840149
[192]: KB2840631
[193]: KB2844286
[194]: KB2845187
[195]: KB2845690
[196]: KB2846960
[197]: KB2847077
[198]: KB2847311
[199]: KB2847927
[200]: KB2849470
[201]: KB2850851
[202]: KB2852386
[203]: KB2853952
[204]: KB2859537
[205]: KB2861191
[206]: KB2861698
[207]: KB2861855
[208]: KB2862152
[209]: KB2862330
[210]: KB2862335
[211]: KB2862966
[212]: KB2863058
[213]: KB2863240
[214]: KB2864058
[215]: KB2864202
[216]: KB2868038
[217]: KB2868116
[218]: KB2868623
[219]: KB2868626
[220]: KB2868725
[221]: KB2872339
[222]: KB2875783
[223]: KB2876284
[224]: KB2876331
[225]: KB2882822
[226]: KB2883150
[227]: KB2884256
[228]: KB2887069
[229]: KB2888049
[230]: KB2891804
[231]: KB2892074
[232]: KB2893294
[233]: KB2893519
[234]: KB2893984
[235]: KB2898785
[236]: KB2900986
[237]: KB2904266
[238]: KB2913152
[239]: KB958488
[240]: KB976002
[241]: KB976902
[242]: KB976932
[243]: KB982018
Network Card(s): 2 NIC(s) Installed.
[01]: Dell Wireless 1397 WLAN Mini-Card
Connection Name: Wireless Network Connection
Status: Media disconnected
[02]: Realtek PCIe GBE Family Controller
Connection Name: Home Broadband PlusNet
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
IP address(es)
[01]: 192.168.1.64
[02]: fe80::1d5f:4273:605c:d9b3
Avast Free.Win Firewall
Thanks
795
0
Posted January 12th, 2014 13:00
andyfenx,
Download and install Dell QuickSet Application
Places to look to see if your Connection is enabled
Make a system restore point.
Download the Dell Wireless WLAN 1397 Half MiniCard (4312bg), Wireless WLAN 1510 Half MiniCard (4322), Dell Wireless 1397, 1510 Half MiniCard, v.5.10.38.26 (Driver), A23 and save them to your desktop.
Start, control panel, device manager, network adapters, right click on Dell Wireless 1397 WLAN Mini-Card, left click uninstall. Tell it to remove the software and drivers.
Restart your computer. When you login, the new hardware wizard will try to install the adapter, but fail. Install the drivers you saved to your desktop. Install the drivers in the Vista SP2 Compatibility mode
Try these tweaks....
Start, control panel, device manager. Click on Network and then right click on your network adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.
Click on Advanced. Look for Antenna Diversity. Chnage the Antenna Diversity from Auto to Aux.Go to the power options, and changed the Wireless Adapter Setting, from Maximum Power Setting to Maximum Performance.
Can you connect?
Rick
PudgyOne
11 Legend
•
30315 Posts
•
106638 Points
795
0
Posted January 12th, 2014 11:00
andyfenx,
Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER, if using XP, run an ipconfig /all log and post it back here.
What virus program and firewall are you using?
Rick