Unsolved
This post is more than 5 years old
2 Posts
0
6559
March 29th, 2006 14:00
unable to access internet on 2 different computers
i was logging onto the internet fine from my old computer and also my new dell, but we were getting so many pop ups on the new dell, that i tried to do the spyware program from panicware. after that the computer would lock up as soon as msn home page was pulled up. then it two days ago, it just says cannot find server, but my connection is still connected. i spoke with my internet provider and we flushed the system on both computers and re entered all of the provider information. now both computers won't come up with a home page. they both say cannot find server..... what to do??? thanks
Message Edited by ficker7 on 03-29-2006 10:11 AM
No Events found!
volcano11
2 Intern
•
28K Posts
0
March 29th, 2006 19:00
What do you mean when you say that you "flushed the system"? Did you reformat the hard drives and then reinstall Windows, applications, and all drivers? Are you absolutely sure that you have removed all spyware (note that there is no single program that gets it all)?
Steve
ficker7
2 Posts
0
March 30th, 2006 14:00
BBraxton
2 Intern
•
2K Posts
0
March 30th, 2006 16:00
Dell Talk has a forum dedicated to virus and spyware and you may get best help by posting there.
You may already know that Alt - F4 zaps a popped-up window immediately (as well as logs out the application when there is no pop-up).
I would re-boot into Safe Mode (with Networking), download and install Avast (free for home use), disable my regular anti-virus and answer "Y"es to a startup scan. I use this program when I find a computer with bad problems. For me it finds and deletes stuff missed by other (commercial) products. If you have not already done so, you must run every critical Windows update (there are two dozen or even three dozen to run on a brand-new computer). IF (when) you get your system stabilized, then you may decide to uninstall Avast and re-activate your original anti-virus. I strongly urge you to take advantage of the other Dell Talk forum frequented by the real experts in your situation.