unable to connect to the net with wireless

Question

Hi all im new here and looking for some advice!!

I have a dell inspiron 1100 laptop that i have a dell truemobile 1300 802.1.1 b/g PC card in for my wireless connection. My router is Libebox-7bd8 i think

I have tried to connect to the internet as usual but keep getting "page cannot be displayed" but the pc says that i am connected to my live box with excellent connection.

I also have a pc that has a wired connection that works perfect?

I called my net provider one man said that oh no its your wireless card and hung up and another lady actually took my details and told me it was a common fault and it will be fixed withing 3 hours that was a week ago !!

Has anyone else had this trouble ?? Is it the wireless card or the pc or internet provider im soooooooo confused with it all !!

Please help, Thank you in advance love hayley x

xxhayzxx · Answer

Mine was fine until the other day just didnt work i just get everything is connected but when i open a page page cannot be displayed, i am unable to have a ethernet cable as my nephew broke the slot that it goes into so i run totally wireless with the truemobile 1300 pc card ! Its just funny that this comp works fine with its wired connection on the live box but my laptop wont , just annoys me that one min everything is rosey and then it all goes wrong.  So im lucky that everything on mine is compatible as it worked fine for past year which leads me to think i need a new wireless adapter but even then that is showing connected  xx

bergebabe · Answer

i too have had this problem. i have a dimension e520 desktop, a netgear router and pci card. although the signal strength showed as excellent, as soon as you unplug the ethernet cable there is no connection. i have spent hours on the phone trying to sort this but to no avail. netgear eventually told me it was an imcompatibility issue as their card only works with memory up to 2mg - but this cant be the case if you are suffering with the same problem on other make wireless set up equipment.

volcano11 · Answer

Your wireless adapter is connecting to the router and getting an ip address.  To further troubleshoot,  try the following and let me know the results   Open a command prompt window again, then type the following   ping dell.com then hit the Enter key.  What happens?   Now type the following in the command prompt window   ping 143.166.224.224 then hit the Enter key.  What happens?   Steve

volcano11 · Answer

You need to do this in a command prompt window so it won't disappear.  To open a command prompt window, go to Start > Run and type cmd then hit the Enter key.  Then enter the ping commands.   Steve

xxhayzxx · Answer

Silly me !!   ping dell.com comes back with   ping request could not find host dell.com. please check the name and try again   and   ping 142.166.224.244 comes back with   pinging 143.166.224.224 with 32 bytes of data:   reply from 143.166.224.244: bytes=32 time=131ms TTL=236 reply from 143.166.244.244 bytes = 32time=131ms TTL=236 reply from 143.166.224.224 bytes =32 time=130ms TTL=236 repy from 143.166.224.224 bytes=32 time = 133ms TTL=236   ping statistics for 143.166.244.244: packets sent = 4, recieved = 4 lost = 0 (0%lost) approximate round trip times in milli-seconds: minimum = 130ms maximum = 133ms average = 131ms   Thanks Hayley

xxhayzxx · Answer

Thanks for your response unable to save or c and p it so going to type it in   microsoft windows xp version 5.1 2600   host name: hayley primary dns suffix : node type: unknown IP routing enabled:no WINS proxy enabled :No   Ethernet adapter wireless connection   connection - specific DNS Suffix: description: dell truemobile 1300 wlan pc card physical address: 00-10-C6-38-AD-EB Dhcp enabled : yes Ip address: 192.168.1.111 subnet mask:255.255.255.0 default gateway:192.168.1.1 Dhcp server: 192.168.1.1 dns server:195.92.195.94                   195.92.195.95 lease obtained 18 jan 08 14.29.52 lease expires 19 jan 2008 14.29.52   thanks hayley

xxhayzxx · Answer

the first one i get the black screen with nothing on disappears very quickly and the 2nd one about 3 lines of writing come up saying something about 32 bytes but all disappears to quick and something about time 131ms ttl 236 Sorry dont know if this will help   Thanks Hayley

volcano11 · Answer

hayley ,   To help troubleshoot this problem, on the computer with the problem, go to Start > Run and type cmd then click OK. In the command prompt window that opens, type ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message.   Steve

volcano11 · Answer

Interesting.   The fact that you can successful ping Dell's ip address tells us the you are in fact connecting to the internet.  But, since you can't successfully ping dell.com, tells us that there is a problem reaching the dns server which resolves host names into ip addresses.  Let's try one more test to verify this.  On the problem computer, open Internet Explorer and type http://143.166.224.244/ into the address bar.   Does this get to you to the Dell USA homepage?   Steve

xxhayzxx · Answer

No!

it has come up with

page below is the same as what has been occuring

The page cannot be displayed

The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.

To attempt fixing network connectivity problems, click Tools, and then click "Diagnose Connection Problems..."

Other options to try:

Click the Refresh button, or try again later.
If you typed the page address in the Address bar, make sure that it is spelled correctly.
To check your connection settings, click the Tools menu, and then click Internet Options. On the Connections tab, click Settings. The settings should match those provided by your local area network (LAN) administrator or Internet service provider (ISP).
See if your Internet connection settings are being detected. You can set Microsoft Windows to examine your network and automatically discover network connection settings (if your network administrator has enabled this setting).

1. Click the Tools menu, and then click Internet Options.

2. On the Connections tab, click LAN Settings.

3. Select Automatically detect settings, and then click OK.

Some sites require 128-bit connection security. Click the Help menu and then click About Internet Explorer to determine what strength security you have installed.
If you are trying to reach a secure site, make sure your Security settings can support it. Click the Tools menu, and then click Internet Options. On the Advanced tab, scroll to the Security section and check settings for SSL 2.0, SSL 3.0, TLS 1.0, PCT 1.0.
Click the Back button to try another link.

Cannot find server or DNS Error
Internet Explorer Thanks Hayley

xxhayzxx · Answer

im really sorry i wont be able to do that as this computer that i am using is ok this is the other computer / desktop that is a wired connection that is working !! Thanks anyway

volcano11 · Answer

Try downloading and running lspfix from Here.   Steve

volcano11 · Answer

I don't uderstand your last message.  All I want you to do is download the file, copy it to some kind of removable media, take that removable media to the problem computer, copy it there and run it.   Steve

mama2ryry · Answer

hello i saw you were very helpful and iam having a similar problem my laptop is fine but my desktop says single is excellent and that im connected but when i try to open a browser its says cant open page. the provider says something with my computer and not server. if you can help me solve this would be great!

Networking, Internet, & Bluetooth

unable to connect to the net with wireless

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