Unable to install Modem drivers

just got my new 1100 and went to format and partition the drive, now got the same problem been on the phone with dell for over an hour the "tech" had me take off the bottem door and remove the mini modem....... ok that didnt do anything, she had me reinstall the driver twice and even tryed the other modum driver that  is on the disk..... still no go.... when the new hardware wizard comes up it sees a pci modem but even with the disk in it will not find the driver on its own... now we also tryed the little modem helper program on the disk it says it found a problem and wants the original driver disk to fix it, but ofcorse it doesnt recognise the cd as being the right one and will not compleat it..... the tech says the problem is in my driver cd... and it may be.... at this point heck i dont know.... anyone else with this problem that knows and answer??????? please............   really anyone........ anyone at all........

Same issue here, did a reformat and now it won't install. I really don' t need it so I idisabled it in BIOS and figured I'd wait for a real solution. When I first got the laptop I took a quick breeze through device manager and saw it was listed as a Broacdom Modem, perhaps we need a new driver uploaded?

Bob when i removed the cover on the bottem the modum says broadcom or somthing close to it printed on the modem...... you might be right... at least theres more than one of us.... did you also partition your hard drive? the tech thought that might have somthing to do with it (although i dont see how)......

I got the exact same problem.

My Dell Inspiron 1100 ship date is 9/8/2003.

I re-installed XP home edition on a re-partitioned hard disk. Tried installing both the Conexant and PCTel modem drivers multiple times; both would not work.

Maybe they have the wrong drivers listed for this modem in their download support section?

well, dell..... looks like this is turning into a epidemic... i am sure it will be somthing so simple to fix its stupid..  dell will figure it out..... i have faith...

Go to the following web site and download the latest driver for the Broadcom V.92 56K modem:

http://www.modemsite.com/56k/bcm.asp

 

Scroll down the the Dell section for all OS drivers for this modem...even for Linux!

I installed it on my Dell Inspiron just now and it installed correctly and I can query the modem successfully.

It looks like Dell goofed on the driver listing on their download support site. It's a Broadcom modem, not a Conexant (in my case, at least).

Guess you can use the drivers listed at this web site until Dell fixes their links.

 

P.S. Is it Dell that has those commercials with all the Interns doing the real work? hehe...they must be working on Dell web site.

wayne: worked like a champ here to... modem responds and it will look for a dial tone, i dont have a dial up where i am right now but i will run it through its paces monday, i think you hit it right on the head..... good going...

Good call Wayne, that seems to have done the trick. I am a big Dell fan, but it seems lately they have some support issues to iron out. And to the other question, there is no reason partitioning your drive would ever effect your modem (unless the driver package had some install path hard coded in, which isn't likely).

Thank you Wayne,

I can't wait to see if this works.  I received my Dell Inspiron 1100 last week and deleted the existing partition, created a new one and installed XP pro.  I had the same modem problems as everyone else.  From last Wednesday through Friday I put more than 20 hours into this problem with no luck.  I also talked to 4 different Dell techs.  The first one recommended that I download new drivers; didn't work.  The second rep suggested I start over and put XP Home back on the laptop.  Not happy to hear this but I tried and once again it did not work.  The third tech, Derrick, took me through every possible fix.  He was very patient and helpful.  Unfortunately, after trying ever software fix we could think of, a new modem is in the mail.  Even though both of us felt it was not a hardware problem there was nothing else to try.  I am very pleased to see that others are running across the same issues that I was having.  I tried several different drivers with no luck.  The Dell Techs, especially Derrick, did an excellent in trying to help me solve this problem.  The only frustration I have with Dell is that the brand/make of modem in my laptop is unkown to Dell.  We were unsure of which driver to load; the PCTEL or Conextant.  I felt that Dell should have known what components were installed in my laptop.  Even though I put more than 20 frustrating hours into this problem I am glad I went with Dell.  Anyone can assemble pc's and sell them, it's the businesses that offer excellent customer service that stay in business.  Thanks again, It sounds like this driver will work.

 

 

 

Thanks Wayne. I've found out about that when I went into the BIOS screen. What a mess up.

The BCM driver in Dell is R58028.

Regards,
Wee-Min

update: wayne's driver fix works like a champ i am surfing over the modem on the 1100 now.. furthermore this modem connects at 50.6 every time (thats incredible considering i am in the woods pretty deep) other modems conect from here around 45 or 46....... yep im tickled..... purple......  cant thank wayne enough..  now to see what else needs fixin....

"modem connects at 50.6 every time (thats incredible considering i am in the woods pretty deep)"

 Really! I didn't know they were building a natural habitat computing infrastructure! This sounds interesting...maybe I can convince my boss that a more natural environment will boost productivity. At the very least, we can practice shooting the squirrels with our BB guns, which is reason enough, right?

 Glad the modem driver worked for you all. I just bought my Inspiron 1100 for school and will be doing a lot of Java development and some Oracle DBM stuff. So far, the laptop works great for me. The only issue I have is the fan is a bit noisy and I can hear the hard drive chatter. But, for the money, it's hard to beat! Also, I don't care for the touchpad; it makes my thumb hurt after using it for a while, and it slows me down. So, I bought a Targus optical mini mouse for $20 at Best Buy; very slick and works great.

I could not find R58208 driver on the website given by wayne. I have windows XP home and am facing the same problem. Which driver should I download?

thnx

sgoel,

I went to the web site Wayne pointed us to and downloaded the following driver and it worked great.

 Newest - V.92 Data/Fax/Voice version 3.5.24 for Windows Me, 2000 & XP.
Note: Prior to this version, V.92 Modem-on-hold required 3rd-party BVRP software. With this driver version, BVRP MoH software should be uninstalled prior to driver install/upgrade. This driver version has MoH built-in to the driver.

i did install the same driver, before installing it I have reoved the previous driver. is there something additional software to be removed. What is BVRP? I did not find it in the list of softwares installed. More to it when i try to install the V.92 Data/Fax/Voice version 3.5.24, it says no supporting hardware was found. Seems like i do not have the same modem type as others. when I remove the driver and restart the computer, it say new hardware found and list the hardware as PCTEL. It may be possible that the driver I am trying for PCTEl is also wrong since it is also from dell website.