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May 19th, 2012 02:00

Unreliable connectivity - Intel Centrino Wireless-N 1030

I have a relatively new (few months) laptop of my own running Win7 x64 with an "Intel Centrino Wireless-N 1030" wireless network adapter. For some reason, I have serious problems connecting to most wireless networks. On my home network there are rarely problems, but when I attempt to any other network (college, or public hotspot, or neighbor's open wireless) there are often issues.

By "issues" I mean: when I first attempt to connect to the network in question, I'm usually able to connect to the first few sites I try to access, but usually after a second or a minute or a few minutes of normal connectivity, I'm suddenly unable to access anything. The browser's response is that DNS lookup has failed; when I record an IP address (via ping-command prompt) and type it in manually after this point, the browser's response is that "##.##..." is taking too long to respond, etc..." No other program is able to connect either. I have tried setting different DNS servers but it has had no visible effect. At this point, the only thing I can do to reconnect is to either wait a long time for the connection to reestablish itself (which can take an hour or more and isn't guaranteed) or to go to Device Manager and disable and reenable the wireless adapter, which then *sometimes* allows me to reconnect for a few seconds or a minute or an hour before connectivity breaks again. When the connection fails, Windows displays the computer as being connected to the network, but usually with the "Limited or no connectivity" alert. The Windows troubleshooter can't figure out the problem.

I have done virus scans and multiple shutdowns / restarts and have updated the 1030 driver to the latest version, but the problem still persists. Google shows many others to have had somewhat similar connection issues with the 1030, and the advice given is often to disable the Bluetooth portion (through Device Manager) - but doing this hasn't had any noticible effect on my machine either.

Even when connecting to outside sites/networks is impossible, I am still able to get a ping response from the router(s) via 192.168.1.1. Weird.

For some strange reason, connecting to my home network has kept working mostly as normal. Although I've had this problem for a long time, I never noticed any problems on the home network until a few days ago (strange) - connectivity is starting to fail for a time there as well.

At this point I'm not sure where to look to work on fixing the issue. I'm guessing the problem is with the wireless hardware, but that's just a guess - does anyone have any other suspicions of where the problem might be? Or does anyone have an idea of what could be done? Any help or points in the right direction would be appreciated.

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May 20th, 2012 11:00

ashe90,

 

Let's start with How to repair a connection

 

Also read...

Intel® WiFi Products — Power Save Polling (PSP) causes connection issues with some access points

 

Start, control panel, network and sharing center, click on your connection, then click on proprties.

 

Look for TCP/IPv4 and TCP/IPv6 and click on properties for both. Have your setting match mine.

 

Start, control panel, device manager, double click on Intel® Centrino® Wireless-N 1030, power management. Uncheck the box, allow the computer to turn off this device to save power.

 

 

Rick

 

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May 29th, 2012 08:00

The article about Power Save Polling applies to Windows XP.  Do you have instructions on how to change this for Windows 7?

I'm having problems with a fleet of dell vostro v131's with the Centrino N 1030 and also a Sony Vaio with the Centrino N 6230.  

The problem is when you open the lid and wake up from sleep, there is no network connection.  In the lower right corner you can choose the connection but it takes forever to connect or errors out.  Many times it says Connecting to this Network is taking longer than usual.

This happens to any PC that has an Intel Centrino Product.

In the workplace the AP's are Cisco 3500 series LAP with a 5500 series wireless controller.

At my home I have a Linksys 320n with DD-WRT firmware.  Either the consumer grade or business grade wireless networks show the same problems.  I did not find a driver update on Dell's technical support.  There are updates for Dell Wireless 1701 but when I look in devmgmt.msc it shows its a Intel Centrino N.  So the service tag is not correctly pulling up the right drivers on Dell's site.

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May 29th, 2012 12:00

kjstech,

Control Panel\All Control Panel Items\Power Options\Create a Power Plan

 

Select High performance.

Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

Rick

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363 Posts

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May 29th, 2012 13:00

thank you!

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