Unusual Bluetooth Issue

Question

My Studio 1745 recently received a new depot installed hard drive and a fresh Win 7 installation - under warranty.  It's Bluetooth functionality was fine when it returned from Dell Depot.  I immediately recovered a complete disk backup residing on my external hard drive. The complete disk backup was performed just prior to the Studio 1745 being sent to Depot.  The Blue tooth driver and software were present on the recovered disk image - yet there was no Bluetooth functionality. I uninstalled/reinstalled the Bluetooth driver (more than once) - nothing! Dell's technicians looked at it remotely  - nothing? To be honest, I don't know exactly when Bluetooth last worked with all my programs and other stuff installed. But it does not now.  Seems it's got to be some conflict with something installed on my PC. Any ideas? Thanks in advance.

Senthil S · Answer

Hi littleneil,

I am sorry about the situation; please check if the Bluetooth card is enabled in BIOS page. Follow the steps below.

Shut down the computer, tap F2 during the startup. You will see the headings ‘Main’, ‘Advanced’, ‘wireless’,‘Security’, ‘Boot’ and ‘Exit’ on the screen

Use the right-arrow key to navigate to ‘wireless’ in that page check if the internal Bluetooth is enabled.

In addition please send me the snap shot of the device manager.

littleneil · Answer

I checked and Bluetooth is enable in the BIOS. Also, I seem to be having difficult sending a screenshot of my device manager. Is there a limit on the file size?

Jim Coates · Answer

Is there a limit on the file size? 64 kB.

littleneil · Answer

Once again, Bluetooth was enabled in the BIOS. A screen shot of my device manager is attached. Thank you in advance.

Senthil S · Answer

Hi littleneil,

I am unable to open the screen shot which you have provided, please let us know if the Bluetooth device is detected in device manager? Also send me the screen shot of the device manager.

Jim Coates · Answer

how to insert a screen shot into a post

littleneil · Answer

I'm doing something wrong - replying? I hit the reply button - but I don't see the 'use rich formatting' button'? So can't insert a screen shot?

Jim Coates · Answer

I don't see the 'use rich formatting' button'?  The forum has changed since the time I wrote that FAQ. Now all you have to do is hit the 'reply' button and you automatically get 'rich formatting'. It should work at least in Firefox and Internet Explorer -- i don't know about other browsers.

EllyReid · Answer

Hi

BEFORE you get asked to spend weeks of your life on useless tasks as I have just done - see my posts on this forum

the FIX for Bluetooth not appearing in device manager and not working is a DELL utility found here

http://www.dell.com/support/troubleshooting/us/en/04/KCS/KcsArticles/ArticleView?docid=272206#Issue2

this worked for me when EVERYTHING ELSE INCLUDING NEW SWITCHES ETC DID NOT.

Ignore the operating system it is for it worked on my vista and on my friends windows 7.

kind regards

Elly

littleneil · Answer

Thanks for the reply. Actually I'm a Win 7 user,  and (1) the bluetooth adapter is brand new, and  (2) Bluetooth does show up in the device manager. But my PC simply doesn't recognize  bluetooth devices.  The odd part is that id I did a clean reinstall of my OS, installed the Bluetooth software/driver, Bluetooth would work just fine. Reinstall all my files and programs, Bluetooth stops functioning?!

Senthil S · Answer

Hi littleneil,

Thanks for the information; so far you have performed right steps. There seems to be a conflict with one of the files / applications that were installed. To isolate the issue we may have to try by installing each application one at a time to find the cause.

Networking, Internet, & Bluetooth

Unusual Bluetooth Issue

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