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366 Posts

9828

November 23rd, 2003 16:00

VPN dropping after brief inactivity

I am using an Inspiron 8200 connected through the docking station direclty to a DELL TrueMobil 2300 router.  I use Cisco VPN to connect to a corporate LAN.  This works fine, I can sign in, access the LAN, even hop onto the company's mainframe.  However if left idel for a brief time it seems to often drop the VPN connection.  Then I have to sign in again via Cisco VPN.  When I connect directly to the cable modem (bypassing the 2300 router completely) I do not expereince the intermittent VPN drops.  Has anyone experienced this and perahps found a fix?

Thanks,

Tony

366 Posts

November 25th, 2003 12:00

bump - anyone?

2 Intern

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133 Posts

November 25th, 2003 18:00

This may be a shot in the dark but I remember reading something about a Cisco VPN client having issues with NAT access (which you're using being the router).  Check with your IT folks to see if there's a new client program version available from Cisco perhaps?

366 Posts

November 25th, 2003 19:00

Thanks for the recommendation JPM.  I did update my VPN client recently.  My VPN seems to work fine through a D-Link router and also when I am not using a router at all (wired direclty to the cable modem).  But once I throw the TrueMobile 2300 into the picture I have intermittent VPN disconnects.  This leads me to believe there may be a problem with the TrueMobile 2300 or perhaps there is some configuration option I am missing with respect to VPN.  

2 Intern

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133 Posts

November 25th, 2003 21:00

anettis, it wouldn't be unheard of.  The early Linksys BEFSR41 had a similar problem, until they released a firmware patch for it.  I suffered through until they fixed it (as a point of reference, this was in 1999 and I paid right around $200 for the router that now costs about $60.) 

Get on the phone with Dell support and rangle them until they fix the firmware.

13 Posts

July 19th, 2004 17:00

hi there,
See the message i posted earlier.

First there was a thread on this at this forum link: http://forums.us.dell.com/supportforums/board/message?board.id=insp_network&message.id=18988&highlight=1350+intel+cisco+vpn#M18988

I'm assuming that you have Dell TrueMobile 1300 (or later models of TrueMobile) WiFi Mini PCI in the laptops. TM 1300 WiFi is actually made by Broadcom and rebranded for Dell. According to people on the thread I mentioned earlier, Broadcom doesn't follow technical standards closely so it causes Cisco VPN client to break. In my experience with TM 1300 in D600 XP Pro, wireless connection via TM 1300 works perfectly fine via any WiFi AP or Router, but when I open Cisco VPN client(VPN 5000 Client 5.2.3 3DES, old and EOF vpn box but no $ to upgrade) via WiFi I lose both internet/VPN connection in about 10 minutes or so. As soon as I close the VPN client, internet connection is established again immediately. I used to reopen Cisco VPN connection every 10 minutes to my office to work on servers and also practice on linux box etc I set up at work but it got very old very quickly. I initially thought the problem was caused by my netgear MR314 Wireless Router so I upgraded its firmware. I also tried upgrading TM 1300 drivers and bios firmware but still no go. I even tried Netgear WAG511 WiFi PCMCIA but same result after reading the forum thread. I didn't try opening Cisco VPN connection via Wired Ethernet since it's so much pain to get the wire out from the Netgear MR314.

I'd like to recommend these solutions:
1) Return the laptops. Or,
2) Replace the TM 1300 cards with INTEL PRO Wireless 2200 802.11b/g Mini PCI Card available at this Dell link for $32.95 plus tax/shiping
(http://accessories.us.dell.com/sna/ProductDetail.aspx?category_id=&k=&mnf=&brandid=&prst=&prEnd=&sku=430-0913&mnfsku=&SearchType=&Page=DellItemsProductListing.aspx&spagenum=2&Pageb4Search=&InStock=&items_per_page=50&orderby=&mnfname=DELL&brand=Latitude+D600&SubmitSearch=&image_flag=True&refurbished=&c=us&l=en&cs=04&iCompatid=157951)

See if you can make Dell pay for the replacement.

The product description page for Intel 2200 b/g card claims it's Cisco compatible with CCXv1 certification and I haven't found any complaint about it not working with Cisco VPN client on Dell forums so I believe it will work. But I suggest testing 1 laptop with it first before doing whole sale replacement.
BTW, someone on Dell forum wanted latest driver for Intel 2200 b/g at this link (http://forums.us.dell.com/supportforums/board/message?board.id=si_wireless&message.id=6842&highlight=intel+2200+ibm#M6842
) and he was pointed to this url at ibm.com (http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-54956)

Hope this helps.
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