Wifi DNS issue XPS 13" 9350 Broadcom

TomsNL,

You can click the link below for troubleshooting and resolving the wireless issues with your Windows 10 system.

Dell Networking and Wireless Support Center

I have the same problem, whenever I go more than a few feet from my router I lose the WiFi signal completely. I paid a lot of money for this machine (XPS 13 9350 Laptop) and as I travel quite a lot, the whole point of buying it was to be able to use it wherever there was a WiFi connection.

I'm not technically minded at all and i really don't want to go messing around with settings etc  therefore I when I purchased it I assumed it would  arrive without any of these problems.

FYI (if you are reading this Dell) my smartphone and Kindle have no problem connecting to WiFi and this is a BIG issue for me, so unless the problem can be resolved, and quickly, the machine will be returned for a refund!!

Not very happy....

I have the same problem with my one month old XPS 13. I cannot keep an internet connection for more than 5 minutes at a time. I have disabled windows firewall and the factory installed McAfee.

I will return this laptop if I am unable to resolve this issue. All other devices including audio streaming devices maintain a strong permanent internet connection so it is isolated to the XPS13. 

For over $2000USD I am disgusted with how poor this laptop is performing

Hi Jesse,

Unfortunately the options you suggested didn't work out for me, I've found the thread in advance of my initial post. 

I think the issue is somehow related between my NetGear R7000 NightHawk router and the XPS. On our top floor I've connected a Cisco AP [Cisco WAP4410N], this AP has a wired connection with the Netgear router.

When connected to this AP I don't have any DNS problems at all, so then it works all fine for me.

In order to fix the issue when connected to the router I've flashed it with DD-WRT firmware but this didn't fixed the issue. Now I'm back on the most recent Netgear firmware.

You can imagine it *** really I can't use my XPS wireless properly :-(

Thanks Tom

Hi,

So...as I don't expected a solution from Dell somewhere in the near future I went for a more radical solution.

I ordered the "Intel Centrino Advance AC 7265 PCI E m.2" card and replaced the original Broadcom wifi card, and guess what, the wireless connection is now fast and rocksolid and works perfectly with my Netgear Nighthawk router.

For a product what costs this much you would expect the hardware would work flawless, but it's not. I can imagine some connectivity issue can be related to specific user setting but in my case (and it will be for much more people with wifi issues) a hardware swap was needed. I was able to do this myself but I think not everybody is enthousiast to open his/her brand new expensive ultrabook.

So Dell, what do you say...can I get a refund for the broadcom card?

just bought mine less than a week and that's the first thing I've noticed was the wifi issue, then blue tooth, then battery life. It took me about a month searching for the best ultra book laptops & I decided to go with XPS 13 9350 over Asus Zen and Lenovo Yoga 700 hoping I wouldn't come across any issues. I'm keeping this laptop for a month and if these issues are not resolved, I will have to return this & switch with another brand.