Hello,

I am having trouble with a family member's internet connection.  My computer is connected to the internet just fine even after updating to Windows 10.

The other computer had a malware where the family member unknowingly updated a bogus Windows 10 upgrade and it stopped internet connection.   So we took it to Staples.  It had a watermark that showed it was bogus Windows 10. So they reinstalled the Windows 10 and cleaned it up, but the internet does not connect.  It has a good wireless connection just no internet. Staples said it connected fine in their store.

I used a different modem, and it connects to mine just well just not the other computer.  I have tried reading around trying different options, but nothing works at all.  I have tried comparing settings and setting it up similarly but nothing.  The IPv 6 or 4 whatever that is, is set to obtain address automatically.  I have tried disconnecting the modem but it doesn't work.  It cannot be the problem because it works on mine. I have tried disabling Norton.  I am afraid to uninstall anything since there is no internet in that computer.

I just don't know or understand what else to do but take it again to the store.  My computer's older and I have not had an issue.