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DAE06

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19 years ago

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DAE06

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April 26th, 2007 11:00

Wireless printing

Here's my story. About 1 1/2 years ago I contacted (paid) Microsoft to help me print from my wireless laptop. I had my office computer running XP home edition connected via USB to a Canon i560 printer. I am using a Netgear router for my wireless laptop (inspiron 6000). They got me set up in about 30 minutes. Since then I got a new office computer (E521) running Vista. To my suprise, my laptop continued to print flawlessly (unless the office computer was shut down, but this has alway been the case). Then 3 days ago I decided I needed to do a PC restore (the F11 thing) to get my performance back and start over fresh on my laptop. This is when printing wirelessly stopped and no one has been able to help me from Microsoft. The last guy who disconnected our call said It will not work because my printer in not a network printer. Even though I explained to him numerous times that it worked up until the PC restore on the laptop. Anyone here able to show up those Microsoft guys with a solution!!!!!!! BTW, I am able to share files back and forth from both computers, I just can't figure out printing from my wireless laptop.
 
Thanks,
  • fireberd

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    Posted April 26th, 2007 12:00

    Have you tried posting your wireless question in the wireless networking section? 
     
    Inspiron 16 5630 Laptop and WD22TB4 Docking Station
    Self-built desktop for recording studio application
  • jmwills

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    Posted April 26th, 2007 13:00

    Did you share the printer?  Every printer is a network printer, if you want to get technical about it.
     
    After sharing the printer on the computer it is connected to, perhaps this will help:
    http://www.onecomputerguy.com/networ..._net_print.htm

    --

    Also, The basics for networking are:

    1. Make sure you have the same IP scheme (e.g. 192.168.0.x).

    2. Make sure you have the same Subnet Mask, Gateway, and DNS IP addresses.

    3. Make sure you can ping the other computer's IP address. If this fails, just for testing, make sure you turn off XP's as well as any other firewall.

    4. Make sure you can ping the other computers by name.

    5. Make sure you have the same workgroup name (watch for trailing spaces)

    6. For troubleshooting purposes, turn off XP's and completely uninstall any other firewall software. You can always add more complexity after you get it working.

    7. With XP, make sure you have the same username and password as the person logging onto the other computers. The default setting for XP Pro is to require a password for network access.

    8. More details about how to network XP can be found at:
    http://www.onecomputerguy.com/networking/xp_network.htm

    9. More details about how to troubleshoot TCP/IP networks can be found at:
    http://www.onecomputerguy.com/networking/trouble.htm

    There continues to be a lot of misinformation about needing NetBEUI or to changing the NetBIOS setting. You can ignore both. Installing NetBEUI to solve a networking problem will just mask a some underlying and potentially important misconfiguration with TCP/IP. The default NetBIOS setting usually works. If browsing is a problem, you might set it to Enabled. But do not Disable it.


    Message Edited by jmwills on 04-26-2007 04:48 PM
  • DAE06

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    Posted April 26th, 2007 16:00

    Also, the printer on each computer has the "hand" signifying sharing under them.
  • jmwills

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    Posted April 26th, 2007 16:00

    You probably have a firewall with the Norton product that is blocking the connection.
  • DAE06

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    Posted April 26th, 2007 16:00

    jmwills, Thanks for youresponse. Here is my responce to you questions:
     
    1. IP address is the same except for the last number (e.g. 192.168.1.1 and 192.168.1.2)
     
    2. These are the same.
     
    3. Yes I can ping them from each other.
     
    4. Not 100 % sure on this (I'm at work now, away from the computers) So try to ping by name?     Office-PC and Laptop? Is this a "CMD>ping office-pc" just like using the IP address?
     
    5. Yes both work groups are called "WORKGROUP"
     
    6. I uninstalled the firewall software from the Vista computer (the one connected to the printer) but not the XP's. I use Norton antivirus only on the XP laptop.
     
    7. I don't use any passwords to access either computer.
     
    Does this make sense and do you see anything that might mess things up?
     
    Thanks again. 
  • DAE06

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    Posted April 26th, 2007 17:00

    The only comment I have on that is that it worked before with the Norton, but I guess the PC restore may have affected the way it works. :mansad:
  • jmwills

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    Posted April 26th, 2007 18:00

    Determine the "Shared Name" of the printer and try to ping it.  Hopefully this is XP Pro and youcan use NTFS permissions instead of Simple File Sharing.  If so, give the "Everyone" permission in the share full rights to the printer.
     
    To turn off Simple File Sharing go to My Computer>Tools>folder Options>View and scroll all the way to the bottom of hat list and uncheck "Use Simple File Sharing".
  • DAE06

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    Posted April 27th, 2007 15:00

    Unfortunately it's Home addition
  • jmwills

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    Posted April 27th, 2007 16:00

    Easier with Pro but make sure you have the printers shared and no third party firewalls are blocking the connection.  YOu will need to add a "network Printer" on the machine where the printer is not connected by using this syntax:
     
     
    Where "MyXPHomeComputer" is the name of the machine where the printer is connected and "SharedPrinter" is the name of the shared printer.
     
    http://willsit.com/resources.aspx

    On any computer running Windows XP with SP1, disable the Windows XP firewall. It will not allow File and Printer Sharing. On computers running Windows XP with SP2, make sure that the Windows XP firewall has File and Printer Sharing checked off on the Exceptions tab. If you are running any third party firewalls, like those provided by such programs as Zone Alarm, Norton Internet Security, or McAfee Security Suite, make sure they are configured to allow local network traffic
  • DAE06

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    Posted April 27th, 2007 19:00

    Thanks, I'll work on it this weekend.