WL7024 bug? Touch controls stop working

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I'd recommend ensuring you have the headsets firmware updated to the latest possible version 1.7.0.0. I'd also pick up the optional dongle pairing tool:

https://www.dell.com/support/product-details/en-us/product/dell-wl7024-headsets/drivers

The troubleshooting guide doesn't mention that temporary loss in functionality. So if you're still having issues with the touch features after updates, then contact Support for warranty assistance. 

Hi Daniel V,

Thanks.  I have updated the headset and dongle using the firmware updater I downloaded from the support site, dated Aug 2025.  The behavior is still the same: off-head detection works once, but when I pick up the headset and put it on, it must think it is still off, because touch controls don't work.  My only solution is to disable Wear Detection.

@DELL-Daniel V​ i see multiple firmware updates for Windows but there is no 2026 firmware update for MacOS. Do you have an ETA for the update?

@Tabaide​ I would not be aware of any MacOS updates for this headset. The only one I see available is from last year. There may or may not be any development for a new driver, though I would not be certain if that is the case. Timelines like these typically are not shared unless there is a known issue needing a fix and that is communicated with support channels. If its just routine bug fixes and enhancements, then we would just keep an eye on the support site to see if a new driver ever does appear. 

Are you seeing a specific issue on Mac or just looking for a newer driver? 

I saw the list of recent updates for Windows to fix the exactly problems I have on MacOS. 

I understand timelines are difficult to predict, but is it normal to have updates for OS and not for another?

@Tabaide​ Would you be able to share what fix is missing from MacOS? I see the latest version 1.7.0 has a DSA fix; which is already important enough, but if there is anything else in particular then I'd like to highlight that to the team and try to get an ETA, if any. 

@Tabaide​ Have you tried to use the Dell Display and Peripheral Manager to update firmware on the headset? I was informed this should prompt to update the firmware on the headset. It may even push updates that are not listed on the support site as this utility updates more frequently. If you have already used DDPM and no updates have been pushed beyond 1.4.9.0 then it would seem the 1.7.0 version has not been tested on Mac yet. Should that be the case, I can request an update from the Mac teams for this firmware.