Rick, Thanx for the answer... How do ί get to that ? ? i have no internet access whatsoever due to this issue!! ?? (Saw it has happened to others as well!! McAfee is NO help ... was hoping to get them (or maybe Dell to remote access my computer and fix problem!?? is it a McAfee issue - (happened when downloading the Mcafee program) or- is it a Dell issue??
Some people use a flash drive to do this. Try using an ethernet cable, it should connect, unless you recently installed/reinstalled the oeprating system.
You can try, start, control panel, device manager, network adapters, double click on the Dell Wireless 1397 WLAN Half Mini Card, click on advanced. Look for Antenna Diversity and change it from Auto to Aux.
Restart the computer.
If it doesn't connect, then make a system restore point and uninstall McAfee using the McAfee Removal Tool
Restart the computer and try to conect.
==============================
Power off your ISP modem/router and your wireless router(if any) for 30 seconds. Then power on the ISP modem/router. Wait 15 seconds, then power on the wireless router(if any)
Rick, hey! . . . (ahaha, only 2-years later and still have same issue!) I am wondering if You are still available to (hopefully?) assist here--- -(?)- I have found that it appears the problem to be worse than I originally thought! Ran diagnostic/troubleshoot and received this message >> *The Network Adapter Dell Wireless 1397 WLAN Mini-Card is experiencing Driver or Hardware Related Issues* /// …so, after further troubleshooting, (the network adapter Drivers) it's been found that➺ "The best driver software for your device is already installed "
-&- "The driver software is UP TO DATE" ( Ȧ Hardware Issue? 0ℏ no?!!…I'ѵe finally have Run the "system info" >per your instructions— (hoping you, if still available, here … can confirm and help find solution?) Computer (Dell Inspiron 1545) will not connect via WiFi, or, αs I just found out won’t connect via Ethernet-?(which I now have)---thinking the computer was only not pulling the signal outta air, I decided to connect using Ethernet cable, but this, too, has failed! waaaaa !! And, upon troubleshooting … receive the above *message* regarding "hardware related issues" . . . Great! ☹ please, when you have a moment, let me know if you can still help me w/this issue, and I'll post the "system-info" results for you to review and advise— ( am really curious αs to how this occurred in first place ) — I'ѵe been "tethering" internet using iPhone ( which brought about a whole new series of (v. v. strange) events! and additional issues---αs-well-αs---new problems (including, in the meantime getting locked out (just-one-user) by means of a "corrupted user profile" (can Yoy believe this?) I won’t even go into the 'other' issue, that resulted ( IM0 ) αs result of tethering an iPhone (& T-Mobile) … that's the v. v. strange issue—(& both ŦM0 & Apple had 'nothing' to say to me when Ai read them the strange error messages! Nice! ) okay, well,—Thank You very much for taking the time--- in the past, and (hopefully) here, now, ~ bc You are the >DellRockStar no doubt! if yes, you're up for sum craziness—say the word…& I'll post results from Run… t/y! ◟̄◞̄ C.Janey
Hey—and thank you for attempting this . . . It's been v. v. challenging problems for me - - - I am running Windows Defender (& Antivirus?) … this whole thing began, when I was attempting to download McAfee AntiVirus, and it had to "uninstall" settings to "install" it's program — but then, it didn't complete --- (ugh) . . . Anyway, here's the cmd prompt run per your instructions . . .
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Administrator>systeminfo
Host Name: TH-PC
OS Name: Microsoftr Windows VistaT Home Premium
OS Version: 6.0.6002 Service Pack 2 Build 6002
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner:
Registered Organization:
Product ID:
Original Install Date: 4/29/2010, 4:36:27 PM
System Boot Time: 2/4/2015, 12:23:35 PM
System Manufacturer: Dell Inc.
System Model: Inspiron 1545
System Type: X86-based PC
Processor(s): 1 Processor(s) Installed.
[01]: x64 Family 6 Model 23 Stepping 10 GenuineIntel
n. Removing this product might prevent some applications from running.
[04]: {BB2A70DE-1FD4-4A3F-926E-D7F4FC23EADE}
[05]: KB971513
[06]: KB971512
[07]: KB2117917
[08]: 944036
[09]: 982861
[10]: KB969084
[11]: KB960362
[12]: KB959175
[13]: KB971514
[14]: KB2761494
[15]: KB2079403
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[2
Network Card(s): N/A
( also thought I had a virus (malware issues? Hijacked Browser? But seems not (αɕɕ.to FBI.gov?) so, hardware issue with network adapter? Checked & have latest "drivers" installed! . . . Then, once this resolved-(?)- ȧ corrupted user profile … I'ѵe been sharing files & working around that for ȧ while αs well! You're the DellRockStar …so, I know You can tackle this вѕ !! ◡̈ thanx again! ( no hurry, wen you have a chance! ) very much appreciated!
Do you see any yellow exclamation marks or red x's? If yes, right click on them and remove the problem devices. If prompted, tell it to remove the software and drivers, then restart your computer.
When you login, then new hardware wizard may try to install the adapter but fail. Install the drivers you saved to your desktop. After the install if the system still does not show the wireless adapter, try looking at these places to see if your Connection is enabled
Let me know the results. If you run the system info, see if the network adapters appear.
Okay, thanks v. v. much RICK - - - doing these steps 2nite ( hopefully αll ) and wίll report back to you 2mara!
(( you have no idea how much I appreciate Your assistance here! )) ◡̈⃝ I have faith in You! …and, the steps seem simple enough that I think I can handle it—[thanx for providing the links also, to what I need to do!] - - -
Hey RICK … um locked out of my Dell Account --- (need to sign-in to D/L the drivers?) … so um stuck, (for now---& it's 1:20 am --- gotta call it ȧ night! . . .
—hey, jw… if You'd be able to Remote Access my computer to help here? ( I trust ʏα! )—but, that's Your choice…gosh, I'ѵe already taken up nuff of Your Time! (( v. v. grateful, btw!! ◡̈⃝ )) … or won’t that make a diff since um "locked out" ? . . . Ok, am exhausted from this, and I want my computer back!! ( am hopeful, w/your assistance, anyway!! . . . kA, well I got to the D/L page for drivers … but like I said, it appears (?) can’t D/L w/Ø logging in to Dell . . . (& is a bit of ADS on my internet that I get hesitant WHO's site to trust, after that Microsoft scam! Luckily I didn't fall for it---but did have malware and D/L'd program to remove it (which is now expired! ) waiting to hear what you have to say next — thanx much again!! ◟̽◞̽
pss - i just remembered --- when previously running Windows Network Diagnostics ... the otherresults I would get would say "Windows did not find any problems with your internet connection" ... i imagine thats probable when I'd be "tethered" to the internet via my iPhone ... bc right now that is the *only* way I can connect my dell to the internet --- :((
just thought I'd let ya know that ( dont know if it matters? ) and if anything else, please let me know! Thank you a thousand times for your time and helping with this --- ( seems its a problem not unique to me, and that there are others that have experienced same --- any reason as to what has caused this? jw! t/y again!!
i followed your steps ... (not sure I d/l the right 'driver' info ? i used the link you set) anyway the driver still has the ! by it ... so heres what I did next :
(and have ? in # 4a " right click and remove the problem devices" did you mean "disable" or "uninstall" them ( since not sure, i "disable" them - all but the Dell WLAC 1397 Mini-Card )
ones "disabled" are (these 4) :
WAN NETWORK ADAPTER MARVELL YUKON 88E8040 PCI-E FAST ETHERNET CONTROLLER 6TO4 ADAPTER 3COM DUAL PORT 10/100/1000 PCIX SERVER NIC
then i did "update driver software" (bc after following your instructions, the yellow ! was still there ... so after the driver download --(via the link...per your instructions)-- the file was on my desktop, so i went into the device (DELL WIRELESS WLAN 1397 MINI-CARD) and told it to search (on computer/desktop) for 'updated driver info' ... after this, the Results were :
The best driver software for your device is already installed
Windows has determined the driver software for your device is up to date
DELL WIRELESS 1397 WLAN MINI CARD
(it has, in the past, gone back and forth telling me 1-the above, same (best -driver- software installed) or 2-that i need to update -?- cant remember, exactly - but if was confusing because it would tell me both that best software is installed -and- then that (basically) it is not... when I run "diagnostics" for the "network" i get this: "THE NETWORK ADAPTER DELL WIRELESS 1397 WLAN MINI-CARD IS EXPERIENCING DRIVER OR HARDWARE RELATED ISSUES" ... (however, I havent run it since i followed your steps ... - should I?) i went ahead and re-ran "systeminfo"
Feb 17 2015...ran systeminfo again and there appears there might be "something" there this time -(?)- not sure, anyway, here are the results
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Administrator>systinfo
'systinfo' is not recognized as an internal or external command,
operable program or batch file.
C:\Users\Administrator>systeminfo
Host Name: TH-PC
OS Name: Microsoftr Windows VistaT Home Premium
OS Version: 6.0.6002 Service Pack 2 Build 6002
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Organization:
Original Install Date: 4/29/2010, 4:36:27 PM
System Boot Time: 2/17/2015, 11:35:43 AM
System Manufacturer: Dell Inc.
System Model: Inspiron 1545
System Type: X86-based PC
Processor(s): 1 Processor(s) Installed.
[01]: x64 Family 6 Model 23 Stepping 10 GenuineIntel
n. Removing this product might prevent some applications from running.
[04]: {BB2A70DE-1FD4-4A3F-926E-D7F4FC23EADE}
[05]: KB971513
[06]: KB971512
[07]: KB2117917
[08]: 944036
[09]: 982861
[10]: KB969084
[11]: KB960362
[12]: KB959175
[13]: KB971514
[14]: KB2761494
[15]: KB2079403
[16]: KB2117917
[17]: KB2124261
[18]: KB2141007
[19]: KB2158563
[20]: KB2160329
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[2
Network Card(s): 1 NIC(s) Installed.
[01]: Apple Mobile Device Ethernet
Connection Name: Local Area Connection 3
DHCP Enabled: Yes
DHCP Server: 172.20.10.1
IP address(es)
[01]: 172.20.10.2
[02]: fe80::f562:5855:656a:a7b9
C:\Users\Administrator>
hoping you'll have some good news this time ... (if i need to run your steps again, please let me know, I feel like I did somethine wrong?) . . . (also, do you know of any free malware software? I seem to have a small problem there, (among others) but the WLAN is by far, the worst ---( i checked my malware following fbi.gov and fearing the worst, I think I am ok there! whew! --- yep, it appears to be pretty bad! i used "malwarebytes anti-malware" but that was only a trial, and it has now expired, so when you get a chance, if you know of any "security" related software I might need to download . . . well, I guess (sorry) lets take one-step-at-a-time---and omg--- i cant-wait until this-is-fixed!! !! Also, i cant thank you enough for your assistance!! :D many many thanks!
so, i Thank You once again for your kindness in helping me and--- your patience with this mess! thanks so very very much! . . .
ps - yep - i did not need dell.com account to d/l drivers ---(but i did create a new user account there, if need eventually) ---so your right, not need account to d/l software! hope you were able to log back-in as well! thanks again!! Have a Great Day!
Hi! and Thanx once again Rick--- gonna work on this right now ~ will let you kno wat happens!
( think my Anti-Virus is thru the Dell Security-(?)- Should it be off during these downloads? ( or on ? )
…not sure why I thought to ask---I guess my thought is— would ( or could ) the AntiVirus prevent them from d/L-ing/Installing? … ( also, my "wireless" internet that I just had installed, has security programs -(that I haven't d/L-installed Yet … well, just gonna roll w/it as-is, and spose if an issue presents … well, will deal w/it at the time - - - t/y!!
hi Rick ... followed the above instructions exactly, restarting after each download ....
seems still no luck --- a m getting message about Flash needing updated (but i dont trust websites these days! BUT could THAT have anything to do with not being able to download any of these correctly? just a thought? connection still has yellow ! and below are systeminfo Results :
has anything changed at all? ... omg this is soooo frustrating! (what couldve caused this?)
thanks very much once again for all your assistance -- much appreciated!! have a LOOK :
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Administrator>systeminfo
Host Name: TH-PC
OS Name: Microsoftr Windows VistaT Home Premium
OS Version: 6.0.6002 Service Pack 2 Build 6002
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Organization:
Original Install Date: 4/29/2010, 4:36:27 PM
System Boot Time: 2/18/2015, 8:34:38 PM
System Manufacturer: Dell Inc.
System Model: Inspiron 1545
System Type: X86-based PC
Processor(s): 1 Processor(s) Installed.
[01]: x64 Family 6 Model 23 Stepping 10 GenuineIntel
PudgyOne
9 Legend
•
30.3K Posts
0
February 23rd, 2013 11:00
CrazyJaney,
Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.
Rick
CrazyJaney
2 Posts
0
April 28th, 2013 18:00
Rick, Thanx for the answer... How do ί get to that ? ? i have no internet access whatsoever due to this issue!! ?? (Saw it has happened to others as well!! McAfee is NO help ... was hoping to get them (or maybe Dell to remote access my computer and fix problem!?? is it a McAfee issue - (happened when downloading the Mcafee program) or- is it a Dell issue??
Thanx again!!
CrazyJaney
PudgyOne
9 Legend
•
30.3K Posts
0
April 28th, 2013 19:00
CrazyJaney,
Some people use a flash drive to do this. Try using an ethernet cable, it should connect, unless you recently installed/reinstalled the oeprating system.
You can try, start, control panel, device manager, network adapters, double click on the Dell Wireless 1397 WLAN Half Mini Card, click on advanced. Look for Antenna Diversity and change it from Auto to Aux.
Restart the computer.
If it doesn't connect, then make a system restore point and uninstall McAfee using the McAfee Removal Tool
Restart the computer and try to conect.
==============================
Power off your ISP modem/router and your wireless router(if any) for 30 seconds. Then power on the ISP modem/router. Wait 15 seconds, then power on the wireless router(if any)
Restart the computer and try to connect.
What happens?
Rick
Crazy.Janey
10 Posts
0
February 4th, 2015 12:00
Rick, hey! . . . (ahaha, only 2-years later and still have same issue!) I am wondering if You are still available to (hopefully?) assist here--- -(?)- I have found that it appears the problem to be worse than I originally thought! Ran diagnostic/troubleshoot and received this message >> *The Network Adapter Dell Wireless 1397 WLAN Mini-Card is experiencing Driver or Hardware Related Issues* /// …so, after further troubleshooting, (the network adapter Drivers) it's been found that➺ "The best driver software for your device is already installed "
-&- "The driver software is UP TO DATE" ( Ȧ Hardware Issue? 0ℏ no?!!…I'ѵe finally have Run the "system info" >per your instructions— (hoping you, if still available, here … can confirm and help find solution?) Computer (Dell Inspiron 1545) will not connect via WiFi, or, αs I just found out won’t connect via Ethernet-?(which I now have)---thinking the computer was only not pulling the signal outta air, I decided to connect using Ethernet cable, but this, too, has failed! waaaaa !! And, upon troubleshooting … receive the above *message* regarding "hardware related issues" . . . Great! ☹ please, when you have a moment, let me know if you can still help me w/this issue, and I'll post the "system-info" results for you to review and advise— ( am really curious αs to how this occurred in first place ) — I'ѵe been "tethering" internet using iPhone ( which brought about a whole new series of (v. v. strange) events! and additional issues---αs-well-αs---new problems (including, in the meantime getting locked out (just-one-user) by means of a "corrupted user profile" (can Yoy believe this?) I won’t even go into the 'other' issue, that resulted ( IM0 ) αs result of tethering an iPhone (& T-Mobile) … that's the v. v. strange issue—(& both ŦM0 & Apple had 'nothing' to say to me when Ai read them the strange error messages! Nice! ) okay, well,—Thank You very much for taking the time--- in the past, and (hopefully) here, now, ~ bc You are the >DellRockStar no doubt! if yes, you're up for sum craziness—say the word…& I'll post results from Run… t/y! ◟̄◞̄ C.Janey
PudgyOne
9 Legend
•
30.3K Posts
0
February 5th, 2015 15:00
Crazy.Janey,
What virus program and firewall are you using?
Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.
Rick
Crazy.Janey
10 Posts
0
February 9th, 2015 17:00
Hey—and thank you for attempting this . . . It's been v. v. challenging problems for me - - - I am running Windows Defender (& Antivirus?) … this whole thing began, when I was attempting to download McAfee AntiVirus, and it had to "uninstall" settings to "install" it's program — but then, it didn't complete --- (ugh) . . . Anyway, here's the cmd prompt run per your instructions . . .
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Administrator>systeminfo
Host Name: TH-PC
OS Name: Microsoftr Windows VistaT Home Premium
OS Version: 6.0.6002 Service Pack 2 Build 6002
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner:
Registered Organization:
Product ID:
Original Install Date: 4/29/2010, 4:36:27 PM
System Boot Time: 2/4/2015, 12:23:35 PM
System Manufacturer: Dell Inc.
System Model: Inspiron 1545
System Type: X86-based PC
Processor(s): 1 Processor(s) Installed.
[01]: x64 Family 6 Model 23 Stepping 10 GenuineIntel
~1795 Mhz
BIOS Version: Dell Inc. A07, 5/13/2009
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume3
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (GMT-05:00) Eastern Time (US & Canada)
Total Physical Memory: 3,034 MB
Available Physical Memory: 1,629 MB
Page File: Max Size: 6,282 MB
Page File: Available: 4,950 MB
Page File: In Use: 1,332 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\TH-PC
Hotfix(s): 480 Hotfix(s) Installed.
[01]: {F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}
[02]: {AC76BA86-7AD7-0000-2550-7A8C40000955} -
[03]: {25CD1DBE-0D2D-3E78-9FDC-794CC40B94AA} - Cautio
n. Removing this product might prevent some applications from running.
[04]: {BB2A70DE-1FD4-4A3F-926E-D7F4FC23EADE}
[05]: KB971513
[06]: KB971512
[07]: KB2117917
[08]: 944036
[09]: 982861
[10]: KB969084
[11]: KB960362
[12]: KB959175
[13]: KB971514
[14]: KB2761494
[15]: KB2079403
[16]: KB2117917
[17]: KB2124261
[18]: KB2141007
[19]: KB2158563
[20]: KB2160329
[21]: KB2207566
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[24]: KB2296011
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[26]: KB2305420
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[156]: KB2744842
[157]: KB2748349
[158]: KB2749655
[159]: KB2753842
[160]: KB2756822
[161]: KB2756919
[162]: KB2757638
[163]: KB2758857
[164]: KB2761226
[165]: KB2761451
[166]: KB2761465
[167]: KB2763674
[168]: KB2770660
[169]: KB2778344
[170]: KB2778930
[171]: KB2779030
[172]: KB2779562
[173]: KB2780091
[174]: KB2785220
[175]: KB2789646
[176]: KB2790655
[177]: KB2792100
[178]: KB2797052
[179]: KB2799494
[180]: KB2803821
[181]: KB2804580
[182]: KB2807986
[183]: KB2808679
[184]: KB2813347
[185]: KB2813430
[186]: KB2820197
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[188]: KB2830290
[189]: KB2832412
[190]: KB2833947
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[201]: KB2859537
[202]: KB2861190
[203]: KB2861855
[204]: KB2862152
[205]: KB2862330
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[207]: KB2862966
[208]: KB2862973
[209]: KB2863058
[210]: KB2863253
[211]: KB2864058
[212]: KB2864063
[213]: KB2864202
[214]: KB2868038
[215]: KB2868623
[216]: KB2868626
[217]: KB2870699
[218]: KB2876284
[219]: KB2876315
[220]: KB2876331
[221]: KB2879017
[222]: KB2883150
[223]: KB2884256
[224]: KB2887069
[225]: KB2888505
[226]: KB2892075
[227]: KB2893294
[228]: KB2893984
[229]: KB2894847
[230]: KB2898785
[231]: KB2898858
[232]: KB2900986
[233]: KB2901113
[234]: KB2901674
[2
Network Card(s): N/A
( also thought I had a virus (malware issues? Hijacked Browser? But seems not (αɕɕ.to FBI.gov?) so, hardware issue with network adapter? Checked & have latest "drivers" installed! . . . Then, once this resolved-(?)- ȧ corrupted user profile … I'ѵe been sharing files & working around that for ȧ while αs well! You're the DellRockStar …so, I know You can tackle this вѕ !! ◡̈ thanx again! ( no hurry, wen you have a chance! ) very much appreciated!
PudgyOne
9 Legend
•
30.3K Posts
0
February 10th, 2015 16:00
Crazy.Janey,
I see the network adapter is not listed.
First I would download the McAfee Removal Tool and run it, then restart your computer.
Download the Dell Wireless WLAN 397/1510 Half MiniCard Driver and save it to your desktop.
Start, control panel, device manager.
Do you see any yellow exclamation marks or red x's? If yes, right click on them and remove the problem devices. If prompted, tell it to remove the software and drivers, then restart your computer.
When you login, then new hardware wizard may try to install the adapter but fail. Install the drivers you saved to your desktop. After the install if the system still does not show the wireless adapter, try looking at these places to see if your Connection is enabled
Let me know the results. If you run the system info, see if the network adapters appear.
Rick
Crazy.Janey
10 Posts
0
February 11th, 2015 19:00
Okay, thanks v. v. much RICK - - - doing these steps 2nite ( hopefully αll ) and wίll report back to you 2mara!
(( you have no idea how much I appreciate Your assistance here! )) ◡̈⃝ I have faith in You! …and, the steps seem simple enough that I think I can handle it—[thanx for providing the links also, to what I need to do!] - - -
Have a good night, & hopefully g00d news 2mara?!
Crazy.Janey
10 Posts
0
February 11th, 2015 22:00
Hey RICK … um locked out of my Dell Account --- (need to sign-in to D/L the drivers?) … so um stuck, (for now---& it's 1:20 am --- gotta call it ȧ night! . . .
—hey, jw… if You'd be able to Remote Access my computer to help here? ( I trust ʏα! )—but, that's Your choice…gosh, I'ѵe already taken up nuff of Your Time! (( v. v. grateful, btw!! ◡̈⃝ )) … or won’t that make a diff since um "locked out" ? . . . Ok, am exhausted from this, and I want my computer back!! ( am hopeful, w/your assistance, anyway!! . . . kA, well I got to the D/L page for drivers … but like I said, it appears (?) can’t D/L w/Ø logging in to Dell . . . (& is a bit of ADS on my internet that I get hesitant WHO's site to trust, after that Microsoft scam! Luckily I didn't fall for it---but did have malware and D/L'd program to remove it (which is now expired! ) waiting to hear what you have to say next — thanx much again!! ◟̽◞̽
PudgyOne
9 Legend
•
30.3K Posts
0
February 13th, 2015 16:00
Crazy.Janey,
I was also locked out, last night. Dell corrected the problem and you should be able to download the drivers.
Rick
Crazy.Janey
10 Posts
0
February 17th, 2015 10:00
pss - i just remembered --- when previously running Windows Network Diagnostics ... the other results I would get would say "Windows did not find any problems with your internet connection" ... i imagine thats probable when I'd be "tethered" to the internet via my iPhone ... bc right now that is the *only* way I can connect my dell to the internet --- :((
just thought I'd let ya know that ( dont know if it matters? ) and if anything else, please let me know! Thank you a thousand times for your time and helping with this --- ( seems its a problem not unique to me, and that there are others that have experienced same --- any reason as to what has caused this? jw! t/y again!!
Crazy.Janey
10 Posts
0
February 17th, 2015 10:00
hey Rick ---
i followed your steps ... (not sure I d/l the right 'driver' info ? i used the link you set) anyway the driver still has the ! by it ... so heres what I did next :
(and have ? in # 4a " right click and remove the problem devices" did you mean "disable" or "uninstall" them ( since not sure, i "disable" them - all but the Dell WLAC 1397 Mini-Card )
ones "disabled" are (these 4) :
WAN NETWORK ADAPTER MARVELL YUKON 88E8040 PCI-E FAST ETHERNET CONTROLLER 6TO4 ADAPTER 3COM DUAL PORT 10/100/1000 PCIX SERVER NIC
then i did "update driver software" (bc after following your instructions, the yellow ! was still there ... so after the driver download --(via the link...per your instructions)-- the file was on my desktop, so i went into the device (DELL WIRELESS WLAN 1397 MINI-CARD) and told it to search (on computer/desktop) for 'updated driver info' ... after this, the Results were :
The best driver software for your device is already installed
Windows has determined the driver software for your device is up to date
DELL WIRELESS 1397 WLAN MINI CARD
(it has, in the past, gone back and forth telling me 1-the above, same (best -driver- software installed) or 2-that i need to update -?- cant remember, exactly - but if was confusing because it would tell me both that best software is installed -and- then that (basically) it is not... when I run "diagnostics" for the "network" i get this: "THE NETWORK ADAPTER DELL WIRELESS 1397 WLAN MINI-CARD IS EXPERIENCING DRIVER OR HARDWARE RELATED ISSUES" ... (however, I havent run it since i followed your steps ... - should I?) i went ahead and re-ran "systeminfo"
Feb 17 2015...ran systeminfo again and there appears there might be "something" there this time -(?)- not sure, anyway, here are the results
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Administrator>systinfo
'systinfo' is not recognized as an internal or external command,
operable program or batch file.
C:\Users\Administrator>systeminfo
Host Name: TH-PC
OS Name: Microsoftr Windows VistaT Home Premium
OS Version: 6.0.6002 Service Pack 2 Build 6002
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Organization:
Original Install Date: 4/29/2010, 4:36:27 PM
System Boot Time: 2/17/2015, 11:35:43 AM
System Manufacturer: Dell Inc.
System Model: Inspiron 1545
System Type: X86-based PC
Processor(s): 1 Processor(s) Installed.
[01]: x64 Family 6 Model 23 Stepping 10 GenuineIntel
~1795 Mhz
BIOS Version: Dell Inc. A07, 5/13/2009
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume3
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (GMT-05:00) Eastern Time (US & Canada)
Total Physical Memory: 3,034 MB
Available Physical Memory: 1,337 MB
Page File: Max Size: 6,290 MB
Page File: Available: 4,507 MB
Page File: In Use: 1,783 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\TH-PC
Hotfix(s): 485 Hotfix(s) Installed.
[01]: {F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}
[02]: {AC76BA86-7AD7-0000-2550-7A8C40000955} -
[03]: {25CD1DBE-0D2D-3E78-9FDC-794CC40B94AA} - Cautio
n. Removing this product might prevent some applications from running.
[04]: {BB2A70DE-1FD4-4A3F-926E-D7F4FC23EADE}
[05]: KB971513
[06]: KB971512
[07]: KB2117917
[08]: 944036
[09]: 982861
[10]: KB969084
[11]: KB960362
[12]: KB959175
[13]: KB971514
[14]: KB2761494
[15]: KB2079403
[16]: KB2117917
[17]: KB2124261
[18]: KB2141007
[19]: KB2158563
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[2
Network Card(s): 1 NIC(s) Installed.
[01]: Apple Mobile Device Ethernet
Connection Name: Local Area Connection 3
DHCP Enabled: Yes
DHCP Server: 172.20.10.1
IP address(es)
[01]: 172.20.10.2
[02]: fe80::f562:5855:656a:a7b9
C:\Users\Administrator>
hoping you'll have some good news this time ... (if i need to run your steps again, please let me know, I feel like I did somethine wrong?) . . . (also, do you know of any free malware software? I seem to have a small problem there, (among others) but the WLAN is by far, the worst ---( i checked my malware following fbi.gov and fearing the worst, I think I am ok there! whew! --- yep, it appears to be pretty bad! i used "malwarebytes anti-malware" but that was only a trial, and it has now expired, so when you get a chance, if you know of any "security" related software I might need to download . . . well, I guess (sorry) lets take one-step-at-a-time---and omg--- i cant-wait until this-is-fixed!! !! Also, i cant thank you enough for your assistance!! :D many many thanks!
so, i Thank You once again for your kindness in helping me and--- your patience with this mess! thanks so very very much! . . .
ps - yep - i did not need dell.com account to d/l drivers ---(but i did create a new user account there, if need eventually) ---so your right, not need account to d/l software! hope you were able to log back-in as well! thanks again!! Have a Great Day!
PudgyOne
9 Legend
•
30.3K Posts
0
February 17th, 2015 16:00
Crazy.Janey,
Let's try a different approach.
Download and install in this exact order, a restart will be needed between installs.
Dell System Software Utility
Crazy.Janey
10 Posts
0
February 18th, 2015 13:00
Hi! and Thanx once again Rick--- gonna work on this right now ~ will let you kno wat happens!
( think my Anti-Virus is thru the Dell Security-(?)- Should it be off during these downloads? ( or on ? )
…not sure why I thought to ask---I guess my thought is— would ( or could ) the AntiVirus prevent them from d/L-ing/Installing? … ( also, my "wireless" internet that I just had installed, has security programs -(that I haven't d/L-installed Yet … well, just gonna roll w/it as-is, and spose if an issue presents … well, will deal w/it at the time - - - t/y!!
Crazy.Janey
10 Posts
0
February 18th, 2015 17:00
hi Rick ... followed the above instructions exactly, restarting after each download ....
seems still no luck --- a m getting message about Flash needing updated (but i dont trust websites these days! BUT could THAT have anything to do with not being able to download any of these correctly? just a thought? connection still has yellow ! and below are systeminfo Results :
has anything changed at all? ... omg this is soooo frustrating! (what couldve caused this?)
thanks very much once again for all your assistance -- much appreciated!! have a LOOK :
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\Administrator>systeminfo
Host Name: TH-PC
OS Name: Microsoftr Windows VistaT Home Premium
OS Version: 6.0.6002 Service Pack 2 Build 6002
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Organization:
Original Install Date: 4/29/2010, 4:36:27 PM
System Boot Time: 2/18/2015, 8:34:38 PM
System Manufacturer: Dell Inc.
System Model: Inspiron 1545
System Type: X86-based PC
Processor(s): 1 Processor(s) Installed.
[01]: x64 Family 6 Model 23 Stepping 10 GenuineIntel
~1795 Mhz
BIOS Version: Dell Inc. A07, 5/13/2009
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume3
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (GMT-05:00) Eastern Time (US & Canada)
Total Physical Memory: 3,034 MB
Available Physical Memory: 1,784 MB
Page File: Max Size: 6,276 MB
Page File: Available: 5,116 MB
Page File: In Use: 1,160 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\TH-PC
Hotfix(s): 486 Hotfix(s) Installed.
[01]: {F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}
[02]: {AC76BA86-7AD7-0000-2550-7A8C40000955} -
[03]: {25CD1DBE-0D2D-3E78-9FDC-794CC40B94AA} - Cautio
n. Removing this product might prevent some applications from running.
[04]: {BB2A70DE-1FD4-4A3F-926E-D7F4FC23EADE}
[05]: KB971513
[06]: KB971512
[07]: KB2117917
[08]: 944036
[09]: 982861
[10]: KB969084
[11]: KB960362
[12]: KB959175
[13]: KB971514
[14]: KB2761494
[15]: KB2079403
[16]: KB2117917
[17]: KB2124261
[18]: KB2141007
[19]: KB2158563
[20]: KB2160329
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[27]: KB2345886
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[33]: KB2388210
[34]: KB2393802
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[232]: KB2900986
[233]: KB2901113
[234]: KB2901674
[2
Network Card(s): 1 NIC(s) Installed.
[01]: Apple Mobile Device Ethernet
Connection Name: Local Area Connection 3
DHCP Enabled: Yes
DHCP Server: 172.20.10.1
IP address(es)
[01]: 172.20.10.2
[02]: fe80::f562:5855:656a:a7b9
C:\Users\Administrator>