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July 5th, 2005 14:00
Wonderful way to run a compay!
Ordered a new Inspiron laptop ... arrived with out of box failure. Spent FOUR hours being bounced around tech support last week only to be told they would have to send a tech to REPAIR. Have not heard or seen tech. I want the system replaced as it was a brand new out of box failure. It seems our friends from Dell WILL NOT do that.
Have been bounced aroung tech support this morning for another hour and I am currently on hold. I ask you is this any way to run a company Michael? I could not get away with this.
I am left with no choice but to share this informations with all of you ... stop payment on my credit card and look to another supplier for a suitable product.
What a way to run a company that has been, up until now, a great company to work with.
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NemesisDB
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July 12th, 2005 04:00
amcarter
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September 16th, 2005 15:00
I share in your misery. My hard drive crashed after only owning the laptop for a month and half. After two months of being broken, countless phone calls to Dell, I finally had to have it fixed on my own which cost me $224 out of my pocket.
I will NEVER recommend or buy another Dell! I would have put a stop payment on my card, but it was too late.