XPS 8500 Ethernet Issues

Question

Hey Gang,

I've just purchased a new XPS 8500. Everything worked perfectly for 2 days then I started having network connection issues. Both Ethernet and wireless. All other devices in my house are working (wireless and Ethernet) so I'm certain it is not the router.

I've downloaded and installed new drivers with no success.

Ethernet says it is connected to a "unidentified network" and there is no internet access

Wireless will connect with my router with "limited connectivity" and no internet access.

Help please. I have a 3 week old baby and do not adequate sleep for further problem solving on my own :)

PudgyOne · Answer

Haziwa,   Do you have McAfee installed? If yes, use system restore and go back before Saturday night and see if you can connect. One of McAfee;s updates caused connection problems.     Rick

Haziwa · Answer

Thanks Rockstar Rick, That fixed the problem. No do I just not install McAfee? Or is there a work around?

PudgyOne · Answer

Haziwa,   You said... That fixed the problem. No do I just not install McAfee? Or is there a work around?   What do you mean by this statement?     Rick

Haziwa · Answer

sorry. That was poorly written.

What I meant was, given that it was McAfee that caused the problems, I have not re-installed it. I was wondering is there a work around that enables me to install McAfee (and future updates) without disabling my internet access?

PudgyOne · Answer

Haziwa,   McAfee has corrected the problem, so when you reinstall McAfee, you'll be connected.     Rick

Frank V · Answer

Rick,   Hi!  is there a McAfee Rev # I can check to see if I need to update my McAfee antivirus SW?  (I also have an issue where my wired Ethernet on my XPS8500 is not working.)   Thanks, Frank V

Networking, Internet, & Bluetooth

XPS 8500 Ethernet Issues

Was this post helpful?