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7582
July 23rd, 2012 22:00
Complaint
I have spent the past 3 weeks and over 9 hours on the phone trying to resolve my laptop issues. Two hard drives and the motherboard have been replaced. Now my computer doesn't even boot up-it's worse than when I started! I paid a lot of money for a 4 year warranty and nobody can fix my computer. I keep getting the run around from everyone at Dell. I'm beyond angry and frustrated. Please help!
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sugarbear18
6 Operator
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2.3K Posts
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July 23rd, 2012 22:00
Hi michelegln,
I will have a Dell moderator contact you. He or she may be able to help you with your problem.
michelegln
2 Posts
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July 24th, 2012 16:00
Teddi,
I have not heard from anybody yet. I still have a laptop that has not been fixed and the customer service rep hung up on me yesterday. Still waiting to get this thing fixed.
sugarbear18
6 Operator
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2.3K Posts
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July 24th, 2012 17:00
It may take a few days for them to contact you on here. Never fear, you WILL be contacted.
Robert P (retired)
6 Operator
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9.4K Posts
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July 25th, 2012 04:00
Hi Michelegln,
Sorry you are having problems with your computer. I may be able to assist. Please contact me privately by clicking on my name in blue, then on the next page, click the envelope icon that says "start conversation", and send me your information. Thanks.
Regards,
Robert
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