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July 18th, 2010 20:00
McAfee Activation on Refurb System Problem
I posted this in another forum and have been told that someone here might be able to help....
I have a new XPS435. When I try to activate it, I'm told that it has already been activated, and if the system is a Dell refurbished one I should call Dell Support. I can just see how THAT phone call will go. This system is a Scratch and Dent model from the outlet. Does anyone know what the problem is, or if there is a support forum I can post this in?
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Jeff Hoffman
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July 18th, 2010 20:00
Hi Artesian79 - Welcome to the forums! In the interest of full disclosure -> I am a certified, card carrying, proud McAfee hater. It caused me no end of trouble on my new system. Others have had great luck with it. I tried to use it since I had indirectly paid for 15 months but it just would not work for me.
For support I would highly reccomend Dell's "Live Chat" option. (Found on the Dell Support page) The phone will take forever and email is only good for the simplest of issues - mainly canned responses.
Give it a try.
Jeff