problems with customer service??????

Yes so much so that I am writting a book and on chapter three

But I really like the hardware but thinking i may have to mooove on

YES I AM SUFFERING FROM THAT TOO.

I've actually given up with customer service, it's hopeless, after trying for 3 weeks to get to live chat, I cant email as it always fails at the end of the form, and I'm certainly not calling the national number given as my phone bills are high enough without adding that to the bill, Dell, your after sales and help are sodding useless

Customer Service? What Customer Service? Customer Disservice, more like ;)

Welcome to the forums :emotion-21:

Why haven't you tried posting the problem (in the appropriate section) here on the forums?

There are many very clued-up community members on here, and it's quite possible they'll be able to help :emotion-55:

If you decide to do so, don't forget to include what system you have, and what OS you're using as well, since those can make quite a difference.

Other than that... have you tried using the 'Unresolved Issues' link at the very bottom (centre) of this (/every forums) page, to get the problem escalated?

I have an inspiron 531s I have had trouble with from day one, I spent hr's with techs I couldn't understand only to find out if I wanted any help I would have to pay for it.

      They sell an inferior product and then capitalize on it by charging customers  for "support"  . Customer service ?? it does not exist at Dell.

Haha...IT IS SIMPLY VERY SHAME TO USE THE PHRASE “CUSTOMER SERVICE"

Hi, I had loads of trouble but the people on this site were fab. I just kept writing complaints in capitals on forums & eventually Dell contacted me.....amazing but it worked. For the record I would never buy Dell again & would not recommend them to anyo ne else!

Good luck 

Terrible customer service. Worst i have ever experienced. In addition, their website has misleading information regarding ccancellation of orders. Terrible terrible terrible, dell never again.