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14 Posts
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273443
OMCI 8.1.1 & Dual Monitors
I recently deployed OMCI 8.1.1 across the board in my organization and found that I have a handful of systems where the 'DSM SA Data Manager' service will not start. I receive an 'Error 1067: The process terminated unexpectedly.' message.
It's not tied to any certain model or BIOS version, so I ran process monitor to determine what was going on behind the scenes and all of the ones with issues starting last enumerated HKLM\System\CurrentControlSet\Enum\DISPLAY before terminating. That's when I realized that all of the computers with issues have dual monitors. In fact, I only have 1 machine with dual monitors working out of the whole bunch.
I dug deeper and found that the issue lies with one registry value: 'EDID' under Device Parameters. If I remove that entry for particular display(s), the 'DSM SA Data Manager' service will start as expected.
I see that this value contains the monitor model number, maybe serial number, as well as all kinds of other information, so removing it is probably a bad idea.
I tried calling Dell to speak with the OpenManage group, but the Desktop guys point to the Server guys and the Server guys point back at the Desktop guys. Is this a bug with OMCI? Has anyone else ran into this before?
Tim
Dell - Sharmad
52 Posts
0
October 8th, 2013 08:00
We have tried all means to reproduce this issue but somehow not been able to. I have two 19" VGA monitors on O780 and O9010 and the issue is not reproduced. We are working to reproduce this and update on the fix at the earliest.
Dell - Sharmad
52 Posts
0
February 17th, 2014 07:00
We have root caused the issue and hope that the next release of OMCI will fix all the multiple display issue.
timchin
14 Posts
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February 17th, 2014 08:00
You guys are great :emotion-1: Thank you
Arislan
2 Posts
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February 25th, 2014 02:00
Hi, i could reproduce the error while the laptop was connected via DisplayPort
(Latitude 7440 @ dockingstation).
The service started when I used the HDMI connector!!!
br
Arislan
Dell - Sharmad
52 Posts
0
March 3rd, 2014 11:00
Thanks for getting it to our notice. We shall check if the current fix works on this too.
Dell - Sharmad
52 Posts
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March 3rd, 2014 23:00
Hi Arislan,
Can you provide the information of model of the docking station and also the monitor information
Arislan
2 Posts
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March 4th, 2014 02:00
Dockingstation: Dell E-Port II
Screen: Eizo EV2736W / Eizo EV2335W
Dell - Sharmad
52 Posts
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March 14th, 2014 03:00
Hi Arislan,
All our testing is based of Dell monitors only, I would recommend you to raise a ticket with our support team in this regards.
Dell - Sharmad
52 Posts
0
September 8th, 2014 05:00
Hi All,
We have worked on a fix with Dell Command | Monitor v9.0 (rebranded name for OMCI). Request you to kindly update your results with the latest release
timchin
14 Posts
0
May 6th, 2015 22:00
I've deployed OMCI 9 (Command | Monitor) on all clients and this is officially resolved now.
Tim