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December 22nd, 2024 04:34

06D7TR mobo upgraded GPU sound issue

i replalced the business class GPU with an AMD R9 290X with watercooling, my issue is the original GPU was in the top PCI slot, and with the watercooling and heatsink my current GPU wont fit there and is seated in the bottom PCI slot, as such i have gone from sound passing though the GPU, to the tiny case speaker for all sound, i've looked and cant find a setting, am I stuck with mono sound, or am i missing a simple fix? (please say im blind and i can get good sound quality again)

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15.2K Posts

December 22nd, 2024 21:59

OP has a Optiplex 990 MT
Card,Planar,Medium Tower,990,Optiplex,Third Party Maintenance.

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15.2K Posts

December 22nd, 2024 22:19

Re: i have gone from sound passing though the GPU

what was the original gpu?

Dell oem gpu for 990

Video / Graphics Graphics card, 1G, FH, OPGA8, V2

DUAL 1GB AMD RADEON HD 6450 Graphicsw/ Single DP/DVI, Full Height, OptiPlex 990
Video / Graphics Graphics card, 1G, FH, OPGA8

1GB AMD RADEON HD 6450 Graphics w/ Single DP/DVI, Full Height, OptiPlex 790
Video / Graphics Graphics card, 1G, LP OPGA8, V2
Video / Graphics Graphics card, 1G, LP, OPGA8

1GB AMD RADEON HD 6450 Graphics w/ Single DP/DVI, Low Profile, OptiPlex
Video / Graphics Graphics card, 1GB, FH, OHGA2

1GB AMD RADEON HD 6670 Graphics w/DP/DVI/VGA, OptiPlex FH
Video / Graphics Graphics card, 512, FH, OUGA8, 2

512MB AMD RADEON HD 6350 Graphics Dual DVI, FH, OptiPlex
Video / Graphics Graphics card, 512, FH, OUGA8

512MB AMD RADEON HD 6350 Graphics Dual DVI, FH, OptiPlex 790
Video / Graphics Graphics card, 512, LP, OUGA8, 2

512MB AMD RADEON HD 6350 Graphics Dual DVI, LP, OptiPlex
Video / Graphics Graphics card, 512, LP, OUGA8

512MB AMD RADEONHD 6350 Graphics Dual DVI, LP, Dell OptiPlex 790 Small Form Factorand Desktop
Video / Graphics Graphics card, 512MB, ULGA10

512 MB NVIDIA Quadro NVS 300, Dual Monitor, Dell Precision T 1600
Video / Graphics Graphics card, OHGA2, OPTI

1GB AMD RADEON HD 6670 Graphics w/DP/DVI/VGA, OptiPlex FH
Video / Graphics Graphics card, OPGA8, FH

1GB AMD RADEON HD 6450 Graphics w/ Single DP/DVI, Full Height, OptiPlex 790
Video / Graphics Graphics card, OPGA8, LP

1GB AMD RADEON HD 6450 Graphics w/ Single DP/DVI, Low Profile, OptiPlex
Video / Graphics Graphics card, OPGA8, LP, DUAL
Video / Graphics Graphics card, OUGA8, FH, DUAL

DUAL 512MB AMD RADEON HD 6350 Graphics Dual DVI, FH, OptiPlex 990
Video / Graphics Graphics card, OUGA8, FH

Card, Graphics, OUGA8, Full Height
Video / Graphics Graphics card, OUGA8, LP

512MB AMD RADEON HD 6350 Graphics Dual VGA, LP, OptiPlex
Video / Graphics Graphics card, OUGA8, LP, DUAL

DUAL 512MB AMD RADEON HD 6350 Graphics Dual DVI, LP, OptiPlex

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December 22nd, 2024 23:02

@redxps630​ it was bought on Amazon, not sure if it was a "stock" Dell, but it was an AMD Radeon RX 550 4GB.

(edited)

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15.2K Posts

December 23rd, 2024 00:38

how did you get sound passing though the Radeon RX 550 before?  was there an internal audio cable connected to it?  afaik RX 550 has no audio ports?

(edited)

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December 23rd, 2024 02:08

@redxps630​ i haven't used/needed a PI/DIF cable for audio passthough in a decade, that's all handled by PCI slots now. The 550 was slotted in the PCI slot closest to the CPU, the 290x wont fit in that slot due to the heatsink interfering the the CPUs heatsink and fan, so its in the bottom most PCI slot, im wondering if the lower slot is a different PCI version and don't have audio passthrough

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15.2K Posts

December 23rd, 2024 02:23

990 integrated audio ports are independent of PCIe slots or presence of discrete gpu.  

https://i.dell.com/sites/csdocuments/Shared-Content_data-Sheets_Documents/en/us/optiplex-990-tech-guidebook-final-1-4.pdf

I usually connect a PC speaker jack to the green line out audio port.

you may want to check whether your Windows 10 audio driver is accidentally corrupted after installing a new gpu with its driver.

when in doubt, try a clean Win 10 install which should automatically detect the onboard Realtek audio chip and install the appropriate driver for it.

(edited)

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15.2K Posts

December 23rd, 2024 02:25

990 audio spec

  • Realtek ALC269Q High Definition Audio Codec Integrated on system board
  • Internal Dell Business Audio Speaker Optional 

not sure if you have the optional internal speaker.

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15.2K Posts

December 23rd, 2024 02:32

this is the internal speaker 

is it possible when you swap gpu the speaker flimsy cable was accidentally unplugged from motherboard?https://www.dell.com/support/contents/en-bg/videos/videoplayer/how-to-replace-internal-speaker-for-optiplex-990-sff/6079765757001

(edited)

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4 Posts

December 23rd, 2024 02:45

@redxps630​ First I need to say, Thank You! while you didn't give me the solution per-say, you made me think of it, i was going back through what changes had been made same time i swapped GPU's, kind of looking for lose cables and such. I swapped out a bad HDD, and changed to a custom case. Apparently, the old HDD had (or never had?) the AMD software (Adrenline Edition) and I never reinstalled it. have installed it now and audio is passing through the HDMI port! all is fixed! again, thank you for responding and getting me to think about it! I truly do appreciate it!

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15.2K Posts

December 23rd, 2024 18:39

Re: old HDD had (or never had?) the AMD software (Adrenline Edition) and I never reinstalled it

that would make sense. yw. glad it worked out.

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