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2355
3050, not booting up
Hello everyone,
I own a dell optiplex 3050,(Windows10, 8gb ram, 64 bit operating system, intel core i5 7th gen) and I used it regularly. However, one day as I tried to turn it on, it would just stick to the dell logo. I tried to use recovery tools, but it didn’t work. Now, as I turn on my pc, it shows the dell logo for a few seconds and then tells me that ‘my pc needs to be repaired’ and gives me this error code:0xc0000185. Every time I try to turn on my pc, this keeps on showing. This is quite frustrating, because I really need to use my pc for work.
Help in any way will be greatly appreciated.
regards,
Atharva
Tesla1856
8 Wizard
8 Wizard
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17K Posts
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August 30th, 2018 19:00
Are you already out of warranty?
On boot, press F12 and run ePSA. I'm guessing your HDD crashed.
I suggest you replace with SSD (they are more durable and also faster). Be sure it's always plugged into a good UPS (like APC with AVR).
Atharva Satpute
7 Posts
0
August 31st, 2018 14:00
Hi tesla,
I am still on warranty because the pc was bought exactly one year ago and it lasts up to 2021.
I ran the ePSA and it gives me this error code: 20000-0151
It also says Hard Drive 0 - S/N JR10000D33VZLXE, incorrect status = 3E
SMART Predictive failure
Also, thank you for your help it has been greatly appreciated.
Regards,
Atharva
Tesla1856
8 Wizard
8 Wizard
•
17K Posts
0
August 31st, 2018 14:00
You are welcome.
Yes, sounds like your HDD crashed. Give Dell a call and they will get you fixed-up.