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September 12th, 2022 09:00

Black Screen with cursor

OptiPlex 3020

OptiPlex 3020

I'm Running Windows 10.

 

I've been struggling for 2 weeks with a Windows update causing a black screen with a moving cursor. The Update is either KB5016616, which is a cumulative update for 21H2. Or it might be KB5016592, says it's an update preview for .Net Framework 3.5 and 4.8.

I have made sure that all Dell drivers are up to date and checked with Intel to see if there were any options there, but I couldn't find anything.

Any ideas would be greatly appreciated. 

 

 

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