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March 11th, 2020 06:00
Dell Optiplex 3060s Hardware issue
We are a call center that has more than 800 PCs mixture of Optiplex 3020s to 3060s. Recently we got a whole new badge of PCs that are 3060s and they seem to have a lot of issues. For example, most of the 3060s won't boot and when run diagnostics on them there are usually two results. Either replace the hard drive which is covered under warranty or update BIOS. Let's say out of 60 hardware, 20 of them asked to unplug the hard drive from motherboard then plug it back in then update BIOS which was done however, PC will work maybe a few days then the same problem. 3020s don't have any issues but the 3060s do. Is this something like common expectations form the 3060s or there are other solutions. Thank you
JOcean
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March 11th, 2020 07:00
Out of curiosity what is the exact error message you see after running diagnostics? Also do these systems run 24 hours a day or are they periodically shut down? And if shut down are they shut down through Windows or just powered off?
bradthetechnut
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March 11th, 2020 13:00
Possibly related to a Win10 update, which can affect different PC's differently? Here's a Forbes link about the latest update: https://www.google.com/amp/s/www.forbes.com/sites/gordonkelly/2020/03/07/microsoft-windows-10-warning-crashes-boot-audio-slowdown-problems-upgrade-windows-10-free/amp/
TriWestKC
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March 16th, 2020 11:00
Thank you for this info. I have contacted my supervisor and he is going to investigate this matter. Thank you again
DELL-Cares
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March 16th, 2020 11:00
Hi There,
We see that you are claiming to have hardware fault of multiple units, please take a screenshot of the error message from all the affected units, which is unique to each PC, we will take this for further investigation with our product support expertise, and please do share the service tag of all the affected PC's via direct message. We are looking forward to assist you in fixing all the issues pertaining to your Dell computers.
-Paventhan M
TriWestKC
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March 16th, 2020 11:00
Sorry for the late reply. After running the diagnostic its usually error code 0141, validation number for different PCs. Yes these PCs do run 24 hours but in use for 8 hours.