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June 9th, 2021 21:00
Hardware Issue with Major/minor code 3.3
Hello
I am Paras Sharma Owner Of I am getting 3 long/3 short tones on Boot. "The embedded controller has timed out waiting for BIOS to return from graphics initialization." I went to update some of the software from OptiPlex 3080 Micro Software and the drivers page. I downloaded about 8 different updates then started to install them. I have done this many times over the years. 1st I updated BIOS then rebooted, no issue. Then I updated 2 or 3 others, I can not remember which ones (and I have not tried to recover the files from the drive) but I think one was Scalar Firmware Update another with the Video or Sound. (During one of the reboots I did see sometime about the ME?? - it could have been after the BIOS not sure ) Shortly thereafter during the process of installing Windows Defender popped up and said there was a serious threat if you want to reboot. I choose Yes. It rebooted and that was it.
I have a few questions:
- Is this motherboard toast? If not, what process can I use to fix it?
- I am furious with Dell. Why am I getting a windows defender issue with something I download from them?
- Should we expect some level of support for a product that is out of warranty? Isn't it the more environmental way of thinking?
- I have kids and during the process I was not fully focused on the computer.
My 8 year old daughter felt so bad/ she felt It was her fault. I calmly assured her that it was not her fault it was Dell's fault.


speedstep
11 Legend
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47K Posts
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June 10th, 2021 04:00
https://www.dell.com/support/kbdoc/en-us/000124349/
Bios recovery 2 after removing ALL storage devices and using 32 gig FAT32 usb 2.0 flash drive.
https://www.dell.com/support/kbdoc/en-us/000132453