Headphones on Optiplex 3070

Question

Hi people.We purchased more than 2 thousand Optiplex 3070. Now we are having some issues with the front panel audio jack when we plug a headphone with a standard headphone jack. Windows won't recognize the headphone and the audio stills comes out from the built-in speakers. If we boot the computer with the headphones already plugged in, there is no problem and the audio sounds through the headphones. We are using these Realtek drivers downloaded from the official Dell Support Web:https://www.dell.com/support/home/si/en/sibsdt1/drivers/driversdetails?driverid=grdhh&oscode=wt64a&productcode=optiplex-3070-desktop I've found that if i rollback to the Microsoft Driver 'High Definition Audio Device', the problem is solved also. We have hundreds of computers already deployed and we need a way to silently and massively solve this. Any idea? Thanks in advance for your help.

Koty97 · Accepted Answer

Had this problem myself. Managed to fix it by downloading Waves MaxxAudio Pro for Dell 2019 using https://store.rg-adguard.net/ and then installing via powershell 'Add-AppxPackage'

DELL-Cares · Answer

Greetings,   Are you using this driver 6.0.8710.1, A01 https://dell.to/37eoIUC   'Fixes:- Fixed the issue where the audio jack does not get detected when connected to the system'

Rodderix · Answer

Yes, already tried that version. Now I'm trying with an even newer version.

DELL-Cares · Answer

Thanks. And just checking: do you also have the same issue if the Waves MaxxAudio Pro Application is installed? https://dell.to/38lnwPq ^JKC

Rodderix · Answer

I think that is the problem. I cannot install that application as it tries to download from the Microsoft Store.

In our environment the Windows Store is blocked by the GPO DoNotConnectToWindowsUpdateInternetLocations.

Isn't there an offline version of the application?

Thanks for your help.

savvy2 · Answer

what case size???????? 3070 is not ONE PC,

BLOCKED IPs web sites, wow..... call IT and ask for help.. for sure.

NO PHONES TOLD, maker and model, answers will be wrong if you get TRS oR TRRS wrong..

or if PC had SOUND options added new. (read your sales contract?)

IShelpdesktws · Answer

Hi,   Did you manage to resolve this?  We are experiencing the same issue and also block access to the Microsoft stroe.

DELL-Cares · Answer

Hello, I see you've opened a thread.

In order for me to review your system configuration, Could you private message the Service Tag / Express Service Code?

Refer the below link to find the Service Tag:https://dell.to/2PbDswz

Tucker1980 · Answer

do we have a fix for this yet?  i have had to revert to audio driver 6.0.7790.1 to get the front headphone socket outputting sound

julian86 · Answer

Yeah I would love a fix for this.

Im not sure if my IT support can install the MaxAudioPro application via intune. But installing this stand alone seemed to fix it. The app starts when inputing a minijack into the port and asks in a pop up what you plugged in.

Cobrapup · Answer

Let's go Dell fix this issue.

VaughanChris · Answer

My external speakers do work with the most recent versions of the Audio Driver, Chipset, and Bios using either jack on the front panel. However, my mic will only work on the jack marked as speaker out.

lavenderk · Answer

Hi, We have the same problem currently where the only way to fix is plugging in jack before logging in otherwise a restart is needed. Did you manage to fix the problem? If so how? Thanks

Sparqtron · Answer

Hi, we have the similar issue, we can hear sounds from headphone but cannot use the mic. the system didn't detect my headphone mic. I installed 3 different driver on Dell.com for 3070 but no any help.

Rodderix · Answer

Yes, had to download appx offline installer using https://store.rg-adguard.net/

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Headphones on Optiplex 3070

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