headset not working on optiplex 7010

Question

so basically I have a headset that I've just bought and when I tried plugging the headset in the sound jack I was able to hear but I was not able to speak in my mic. After that I plugged the headset in the splitter it came with and I plugged the splitter in both the sound and microphone jack but now I'm not able to hear nor speak.

Mary G · Answer

The combo headset/mic is probably not compatible. You need separate headphones and microphone. Support for OptiPlex 7010 | Documentation | Dell US Manual is not helpful about this.

loramy441 · Answer

So I should buy another mic and keep the headset

bradthetechnut · Answer

7010 shouldn't have any trouble with headset.

Right click speaker icon in taskbar > Click Sounds > Window opens > Click Recording Tab > Click on headset > Another window opens > Click Listen tab > > Check box for "Listen to this device"

Also, when sound window first opens, you should see headset and headphones or just headset.

One more note - I use Bluetooth. Might be something to consider if my answer isn't a matchup and it's still not working by wire. Please try answer both ways - with and without splitter to see which one works.

bradthetechnut · Answer

Duplicate solved post.

loramy441 · Answer

I found the problem for some reason the splitter would not work with the headset i decided to buy another splitter and the headset now works

bradthetechnut · Answer

I'm glad you got it going. And wouldn't you know it? That figures. That was at the back of my mind, but I didn't think that was it. You must've gotten a splitter that's better than the last one.

Also, I wondered if checking the "Listen to this device" might cause an echo, but thought it worth a try. I noticed my PC was hearing my headphones with built in mic as sound bar in a window was going up and down as I made screengrabs.

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headset not working on optiplex 7010

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