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December 22nd, 2019 02:00
I have a optiplex 780 disktop
Hello. I am having a few problems with my Disktop. When i first started it up, I did a factory reset once by going into Dell Backup & Recovery (version 1.6.0.3, reloaded) located in the Troubleshoot options. it was a Windows 8.1, once the reset was complete, i decided to upgrade to Windows 10 i didn't update any drivers and applications before i upgraded to W8.
Once upgraded, i went to the dell website downloaded a couple of the latest drivers and BIOS. I installed them and updated the Dell Backup & Recovery (1.9.2.8) for Windows 8.1; I did this because in the Windows 10 tab didn't have a DB&R install, so i just went to the W8.1 tab and took that. I did not uninstall the old one that was left over from Windows 8.1.
Once that was done i went into the program and it told me to update it, which i did and then it told me to create a recovery media, i did this with a USB stick and all was fine. I went into the troubleshoot options to reset the PC, and the option for DB&R was not there. Because that option wasn't there i knew something was wrong and decided to downgrade to Windows 8.1 just to fix this issue.
So instead i booted up into the recovery USB i created with the latest DB&R and factory reset there. Then there was a error and then the laptop had shutdown. I booted it up again and continued to factory reset from USB again. This time there was no problems. Windows reinstalled all fine, with all original loaded stuff, but the DB&R option in the advanced options was still not there.
I also downloaded an older DB&R and downgraded the latest one i installed in WIN10 and encountered a error in the "Updating PE Environment" loading bar with the error "factorysetup error 2". I also cannot refresh or reset the PC through windows. I get an error saying "cannot find recovery environment". Can someone help me with this issue, i would really like to fix this. Thanks in advance. contact me personally
DELL-Cares
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December 22nd, 2019 02:00
Hello, thanks for the detailed description. As I can see that Optiplex 780 is not compatible with Windows 8.1 or Windows 10. It is only for Windows Vista and XP. Please private message the service tag.
speedstep
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December 22nd, 2019 04:00
There are several problems. Original post says Desktop then it says"there was a error and then the laptop had shutdown. "
http://downloads.dell.com/published/pages/optiplex-780.html
1. 780's never came with UEFI and Windows 8.1
2. DBAR and Dell Data Safe are End of Life End of support.
3. DBAR was transitioned to Soft Thinks in 2016 for those models that came with windows 10 aka 2012 and later models.
4. Upgrading a Windows Vista or Windows 7 machine to 8.1 and 10 would have destroyed the factory recovery.
https://www.dell.com/support/article/us/en/04/sln302836/dell-backup-and-recovery-dbar-transitions-to-softthinks-backup-and-recovery-sbar?lang=en
So most of what is described in the post is either wrong or misguided.
DBAR (Dell Backup and Recovery) is end of life End of Support as is Dell Data Safe and windows 7, Vista, XP.
Windows 7 is offically Dead in Jan 2020.
Windows 8.1 and 10 do work on the 780 but there would not be a factory recovery for these OS.
All the drivers for 780 are in a single cab file
https://dl.dell.com/FOLDER00868096M/1/780-win7-A05-M7KFR.CAB
This can be downloaded and moved to the my documents folder.
Then the files extracted with 7zip in the mydocuments folder
https://www.7-zip.org/download.html
Once this is done you can right click on any yellow ! in device manager and say update driver from my machine and it will install.
Category ReleaseID DeviceDescription
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