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May 11th, 2021 08:00
OptiPlex 7460 All-In-One computers power issues
Hello all, I manage a classroom of 21 Optiplex 7460 AIO computers. They are on Windows 10, we patch the OS to the highest level a month or so after Windows is updated.
What happens is the machines power down on their own, and can't be turned back on via the power button as you would expect. In order to power them back on, you have to pull the power cable from the rear, wait a moment, plug it back in and then the machines power on.
This problem is not specific to any one machine, at any given time up to ten or so machines will power down. It isn't always the same machines, it happens over the course of a week, I cannot recreate the problem.
Windows logs show a power down command as being entered, but this will happen when there is no one sitting at the machine.
I have changed the BIOS settings to disable sleep, and to have the machines power on each day at 6 AM, and to resume power on state in case of interruption of power.
These all in ones have Nvidia GeForce 1050 cards in them.
I have used Dell Command|Update to bring all the drivers up to the most current version, including the BIOS.
I am actually wondering if that was a mistake, since I erased a machine and installed only Windows 10 and whatever drivers that loaded, and so far this machine has not had that issue.
Has anyone ever heard of something like this? I will probably reimage the machines and hope for the best that way, but any advice would be appreciated.


bj11213
77 Posts
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May 11th, 2021 13:00
This is odd and it sounds like you have most of the bases covered.
I _suspect_ overheating which can cause systems to power down & refuse to power on again until the power has been cycled as you seem to be saying ... and the AIO units are known to be marginal on temperature control.
If you have a temperature recorder in the classrom, can you correlate these incidents with temperature spikes? Can you improve the ventilation in the classroom? If you have air conditioning in the classroom, can you try turning it down a couple of degrees?
johan reynols
1 Message
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May 30th, 2022 23:00
Hi,
Did you get a solution to this problem?
Best regards
Johan
doomis
1 Message
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March 20th, 2024 11:25
I know this is an old thread, but I have had this issue with 50+ of these. It is/was frustrating as after powering up after disconnecting power cord, bios settings were gone. This happened every time the computer went to sleep. Setting to never sleep and disabling sleep in bios did not help.
While under warranty, Dell did troubleshooting and ended up replacing the power supplies which resolved. Now I have a few of these left that are no longer under warranty and am contemplating whether they are worth fixing....