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June 20th, 2022 11:00

Optiplex 9010 will not power on

I’m sorry this post is so long but I want to include everything.  I’ve built and repaired
computers before so I doubt whether the problems I’ll list were caused by careless handling on my
part.
I have a Dell 9010 computer with an I7 3770S CPU in the largest case. I bought it
used, luckily with a warranty, because it already failed once. I shipped it in to be
repaired. They must’ve replaced the motherboard. I had to replace the battery. Then it
worked fine again for a while but from then on diagnostics said it was a 7010. Then it
failed again when it was no longer under warranty. It had been working fine when I put it
into Sleep Mode for the night. Near dawn I heard it starting and stopping maybe 16 times
that I'm aware of. I got out of bed, sat down at my desk, and saw on the screen the usual
options of Sleep, Shut Down, Restart. I selected Shut Down, figuring that if it was
behaving so erratically it would be best to shut it down, then restart it. It wouldn’t
start the next time I pressed the power button. There were no lights on the power button
either. The fans started briefly when I plugged in the power cord after unplugging it and
kept going when I held down the test button on the power supply. The green light also came
on. At this time I had a 500GB Solid State Drive as the C: drive and a 4TB hard drive as the D:
drive. When I connected them to other computers I found that the 4TB drive no longer had a
partition so I couldn’t retrieve any data from it. Luckily almost all of it was backed up. Later, after pressing the power button many more times and getting nothing, I just disconnected
it and let it sit for a number of days. When I connected it again and pressed the power
button I finally got it to start and boot. I left it running but when I came back it was
off again. After removing the memory and pressing the power button many times I got the Amber
light to blink twice short and once long for a while, which should mean the motherboard was
bad. I bought a used 9010 motherboard and switched over the CPU. When I took off the heat
sink and fan I noticed that only two of the four screws that hold the heat sink down on the
processor were actually tightened into the motherboard. When I tried the computer
with the “new” motherboard it still didn’t work. It behaved the same. I bought a used
power supply but that didn’t help. Neither did a used CPU. The “new” power supply also had
the green light come on when I pressed the test button in the rear. I only have one 8GB
memory stick. I was thinking of replacing that next but doubt whether that’s the problem.
Could it be? Neither taking that or the battery out made any difference. What else can I try? I’m tempted to buy another 9010 and swap parts around till it doesn’t
work. Then I should know what part is bad. Since I didn’t replace everything at once with
supposed good parts, is it possible that a bad part damaged a good one? Thank you.

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June 28th, 2022 11:00

Did you have any luck yet?

9 Technologist

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June 20th, 2022 14:00

You've been through quite a bit of troubleshooting and did a good job.

If you try replacing the RAM stick, but then find out both RAM sticks are good, you could use both in a different 9010.  It helps to make sure specs and mfr. are the same to better chances of 2 sticks working together.  It's also a part of Dell specs.  I'd be remiss if I didn't mention others have mixed mfrs. and capacities, but other specs the same, like speed and volts, even if not recommended.  I have 2 different brands in my 7010.  The generation the same as 9010 seemed to have some flexibility.

You may have gotten a virus.  The fact that you're storage drive was wiped seems vindictive of that.  Does your boot drive still work in another PC?

Also, the SSD is the only one thing besides the RAM you haven't replaced, so that could be worth a try.

Is the PSU you put in it also a Dell?

9 Technologist

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June 20th, 2022 18:00

You said it now says "7010" in diagnostics.  Probably says that in BIOS too.  That's because the MB is likely for a 7010.  Seller possibly screwed up.

 

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June 20th, 2022 18:00

Thanks for your reply.

I'll either buy more memory or buy another 9010 and try out its memory.  I doubt whether I got a virus.  I was using KDE Linux.  The SSD still seems good.  The PSU is same model Dell.

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June 20th, 2022 19:00

Sounds good.  I only asked if current PSU is a Dell is because while Dell's can take some aftermarket PSU's, the specs are often different.

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June 20th, 2022 22:00

That's good to know about PSUs.  I was at one time thinking of adding a GPU, and I figured I'd have to upgrade the PSU to one with at least 500 watts.  Being able to upgrade parts easily is why I prefer desktops.  For now I'm stuck with my HP I5 laptop.  Overall the Dell tested 1.5 times better.

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June 21st, 2022 15:00

The machine is somewhat too old to invest in.  It's good if you can manage to repair it with what you have but don't pour more money into which may have another part fail in the next few months. 

For less than 200 usd, you can get a newer optiplex, probably a 7050 tower with skylake i7 and ssd for storage and with win 10 pro.  The machine will last another 5 years easily.

Just some thoughts.

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June 21st, 2022 19:00

By any chance does it start and boot while holding in the PSU test button?

Something may be to rule out is check power switch cable to make sure connections are tight and nothing is shorting.  I'd suspect the power switch, but you also had it shutting off by itself.

If the cabling is fine, I'd still fall back on trying different RAM and/or a different SSD depending on how it goes.

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June 21st, 2022 19:00

That's sort-of what I'm thinking but I'm also thinking of this as a puzzle and I don't want to let it defeat me.  While it worked it was as good a computer as I need.

I just did some experimenting on older computers to see what happened if I took the memory out of them.  The power button on the Compaq laptop just blinked when I pressed it.  Both the Dell and the Compaq desktops came on and beeped as soon as I plugged them in.  A computer I built with an MSI motherboard turned on and beeped when I pressed the power button.  Never before did I try to run computers without memory but I had plenty of experience with incompatible and mismatched memory.  In every case the computers turned on when I pressed the power button and beeped at least.

So all this leads me to think that my Optiplex should beep or at least blink if it's a memory problem.  The fact that it does nothing makes me wonder whether the replacement motherboard I bought is also no good.  So I'm thinking of buying yet another.

Or not.  With all the old and obsolete computers I have that still work, I don't think age is an issue.  A motherboard so prone to failure is more likely plain old bad engineering.

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June 22nd, 2022 15:00

Hi,

I didn't get it to boot or even get video out of it when I pressed the button on the PSU but I never got video out of any computer with missing, incompatible or mismatched memory.  I didn't try removing the power button but I traced the cable and it seemed fine.  When I tried pulling the connector off the motherboard and putting it back the fans came on for a few seconds and the power button light glowed white while they were on.  When I briefly inserted the connector and removed it again the fans came on and stayed on till I put the connector back and pushed it in.

I suppose all this means I should try buying another memory stick.  I'll have to wait till next month unless I can borrow the money.

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June 22nd, 2022 16:00

I mistakenly left out a detail in the 1st sentence in my post above.  I meant to ask:  If you hold in the PSU test button, and then you push and release the power button, will it start?

Make sure PC is off and unplugged whenever working on the inside of it.

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June 22nd, 2022 17:00

Dell VYR4N and 2W1T9 OptiPlex 7010 9010 USFF Power Button Board https://a.co/d/0iQvf3G

https://www.ebay.com/itm/175294888581?mkcid=16&mkevt=1&mkrid=711-127632-2357-0&ssspo=rHjZePAhTTi&sssrc=2349624&ssuid=4aJmgrhGRgO&var=&widget_ver=artemis&media=COPY 

I linked a couple of power switches (1 with cable, sometimes the only way to get it).  Not the l.e.d., but if the power switch maintains a constant connection, that could be a problem.

I take it you have the USFF, as you the "S" processor.  USFF has it's own unique switch and cable.

s-l300.jpg

Optiplex 9010 Documentation  A couple of troubleshooting manuals listed in that link could be of help.

Optiplex 9010 USFF Owner's Manual.pdf 

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June 23rd, 2022 05:00

No, it made no difference whether I hold in the PSU button and press and release the power button or hold in the power button and press the PSU button.  No beeps, no power button light, and no video.  Sometimes the fans come on briefly when I press the power button by itself but that's rare.

At least I found out that the computer beeps a number of times when I pull the power button connector out of the motherboard then insert it briefly if I don't have the memory installed.  It doesn't beep with memory installed.  So wouldn't that mean the memory is good?

I checked the links you had in your second post but they don't apply.  I have the large MT case not the USFF case.  The cable is round not a ribbon, and it has the 3x2 connector.  Since I bought the computer from a refurbisher, who knows what it was originally like. 

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June 23rd, 2022 10:00

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June 23rd, 2022 18:00

Good news!  Everything works if I can just figure out how to make it work.

I was messing around with the power switch connector as usual.  I happened to plug in the AC power cable with the switch cable unplugged.  The computer came on and stayed on.  I decided to plug in the VGA cable and got video this time.  The words on the screen were talking about there being no boot device among other things.  I did still more messing around and concluded that the reason I didn't get video before was whatever signal that's supposed to tell the monitor to power on was missing.  The monitor comes on when I plug or unplug the VGA cable so it was already on and picked up the video.  Later I'll try the Display Port to HDMI adapter to see if that works any better but that was upstairs where I used to have the computer, not in the basement where I was working on it.

Soon I'll try installing the hard drive and SSD but for now I put a Linux install DVD in the burner and that booted fine.  I ordered a replacement power switch and cable.

Thanks for your help!  I still hope to get a second Optiplex working but that means ordering another memory stick and heatsink/fan and deciding what old case to put it all in.

What would you recommend for heatsink compound?  I'm almost out of the stuff I bought long ago from Radio Shack and am not sure I should be using that anyway.

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