1 Rookie
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2 Posts
1
1764
March 11th, 2024 20:52
Supportassist memory leak windows 10/11 multiple workstations
Have multiple workstations today with maxed out memory and application crashes due to Supportassist.exe memory leak.
Support assist ver 3.14.2.45116
Most recent windows update installed is 2024-03 Update for Windows 10 Version 22H2 for x64-based Systems KB5001716
or 2024-02 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5034765)
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DELL-Nat M
Community Manager
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3.4K Posts
0
March 27th, 2024 16:16
Due to an issue in the Microsoft software development kit (SDK) library embedded in SupportAssist for Business PCs, Internet of Things (IoT) Connection failures caused the memory leak.
It is highly recommended to upgrade personal computer fleets with the new SupportAssist for Business PCs version 3.6 that addresses the Microsoft SDK memory leak issue. For deployment guide and release notes, reference SupportAssist for Business PCs deployment guide and release notes.
To fix any ongoing issues with SupportAssist, you can also try a clean reinstallation.
(edited)
JkirkCeleraIT
1 Rookie
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2 Posts
1
March 11th, 2024 20:53
Just posting as a warning, solution was to kill the process and uninstall support assist.
Jules W
1 Rookie
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59 Posts
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March 14th, 2024 16:26
Same - Affecting loads of machines.
Jules W
1 Rookie
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59 Posts
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March 14th, 2024 16:40
Happening to Optiplexes and Latitudes
CPlate39
1 Message
1
March 14th, 2024 18:18
@Jules W Same here Multiple issues
bradthetechnut
7 Technologist
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9.1K Posts
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March 15th, 2024 01:24
Did the above 3 posters try uninstalling Support Assist?
LCIAbel
1 Rookie
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2 Posts
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March 16th, 2024 01:05
same here.
Jules W
1 Rookie
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59 Posts
1
March 25th, 2024 13:28
@bradthetechnut LOL - Of course we did to resolve the issue.
How about Dell wake up and address the issue?
Still happening.
Support Assist isn't updating itself.
Jules W
1 Rookie
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59 Posts
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April 11th, 2024 08:01
@DELL-Nat M Nice way to not acknowledge the problem.
gubeauchamp
1 Rookie
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2 Posts
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May 14th, 2024 23:42
Same here, kill workstations and laptop.
Solution, uninstall not reinstalling it. :(
andrewclark55
1 Rookie
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6 Posts
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August 27th, 2024 10:55
@gubeauchamp
Not a solution. SupportAssist crashed my Studio laptop - killed it dead. Would not allow Uninstall - killed it dead each time I tried, Had to resort to System Restore, also problematic due to presence of BItDefender needing a special procedure to run it in Safe Mode.
This whole debacle has cost me a full day of my time. NOT good enough Dell, I have relied on your machines and support for over 20 years but am horrified by the lack of quality control exhibited here. Your diagnostic product is worse than a virus.