Dell PowerEdge R720 Errors

Question

I acquired this server about 2 months ago, from a storage unit, showing two error messages:  Error 1 ' The system board BP1 5V PG Voltage is outside of range.'  Error 2 'The System board failsafe voltage is outside of range' I don't know what's causing this issue, I just know that both power supplies are showing a solid green light, and there is a solid amber light near the iDRAC port. This is a Dell PowerEdge R720. The server boots up for 30-ish seconds and then shuts down and displays these errors, along with the amber light in the back. Because of that, I can't use the server as is. (Unless there is a way to access it while it is in a standby state, its useless right now). It also came with a DESkey DK3 drive. (dunno if its relevant, but I thought I'd add it.) I have looked this error up and looked at a few other discussions and none of their recommendations have done anything. I don't know that much about this, but I can't seem to get into IDRAC, since the server isn't online. Any help is appreciated.

Reybeast2 · Accepted Answer

I always remove everything I can, go down to 1 proc, the swap procs to see if thats it as well. Only 1 Dimm, and try a couple of different Dimms, but one at a time. If you still get the same voltage error, its dead and there is no fix.

#Iwork4dell

NaMeLesS466 · Accepted Answer

Thanks for the help I got, but I think the server is just broken for now.

NaMeLesS466 · Answer

I'm a newbie at this so I don't know much of what I'm doing

DELL-Young E · Answer

Hi, thanks for choosing Dell and hope this answers your question. https://dell.to/3dS6igx   Have a great weekend ahead!

NaMeLesS466 · Answer

I've read that article too, I've tried disconnecting the backplane and draining the flea power, but that didn't do anything. I don't know how to enter the hardware log and clear the errors, but I don't think clearing the errors will get it running. I've entered the IP in the web, and it just says it took too long to respond. I don't know what I all need to make this run (like does the Ethernet need to be plugged into a modem or PC?). I cant do anything with the server right now other than check the Error, Setup, and View menus on the control panel. (I cannot get into the iDRAC or anything of the sort.)

(also not sure if its important, but when I press View: iDRAC: IPV4: The IP, subnet and gateway all read "0.0.0.0"

DELL-Young E · Answer

Hi, if you want to try clearing logs, this article will help: https://dell.to/34l8Lgl

NaMeLesS466 · Answer

I can try that out and see if it works. If it doesn't work, is there a new part I can look for, or is it time to move on?

NaMeLesS466 · Answer

So to wrap everything up with a little bow, I cannot boot the server because of the 2 errors I mentioned, and I can't enter iDRAC since its offline. I also have no signal when I plug a monitor into the server (My screen recognized that there was something plugged in, and after a few seconds it goes back to no signal). Is there a part I can look for or is it too hard to tell what has failed?

Thanks for all the help I have received so far!

DELL-Young E · Answer

Hi, try minimum post. Hope this helps. https://www.dell.com/community/Systems-Management-General/Dell-PowerEdge-R720-hung-on-post-screen/td-p/4688082

DELL-Young E · Answer

Hi, sorry to hear that. Should you need further help please get in touch with phone support with the system's service tag, they should be able to help you with the parts replacement, if you wish to do so. Have a good one.

PowerEdge Hardware General

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