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57980
June 2nd, 2015 15:00
Dell PowerEdge R730 and R220 reboot loop
Hello,
I have the dell power edge R730 and R220 , when I start boot the servers , they start up normally , but before operating system loads , I press ALT+Ctl+Del to reboot them , then both of them goes to infinite reboot loop , even when I power off each of them !! , when come to the office in the next day and startup the servers from power , they are starting normally , then when repeat Alt+Ctl+Del to restart them the servers go to infinite reboot loop !!
for R730 : the server reboots on loading bois info , while R220 reboots on "configuring memory done" stage
may I know the reason and how to resolve this issue ? , both servers are new "first use"
also I've updated the bios for R220 , but got the same reboot behavior .
any advise ?
DELL-Josh Cr
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June 2nd, 2015 17:00
Hi,
What OS are they running? Why are you rebooting with ctrl+alt+del? Are they connected to the same power source? If you power them off completely does it still happen?
emantaky
4 Posts
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June 2nd, 2015 20:00
Hello,
They are first use without OS , i do so to reboot to start configure thier RAID , yes they are connected to the same power source , also I tried to plug one of them to separate source , but got the same thing .
emantaky
4 Posts
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June 2nd, 2015 20:00
Hello,
They are for first use , and they connected to the same power source , no OS on them , I tried to reboot using those keys to restat the servers to configure thier RAid , yes they are connected to the same power source , when I left them to the next day , they start fine in the first timne , the when pressings the keys to reboot , got the same behavior, please note that there is no errors reported on the servers .
DELL-Josh Cr
Community Manager
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June 3rd, 2015 12:00
Are there any errors on the system LCD panels? We can try to eliminate hardware by trying the systems with no external devices, pcie cards and a single memory stick.
emantaky
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June 3rd, 2015 13:00
Hello,
yes , i've removed all external devises , the problem was on the KVM attached to the servers , makes them did the same behavior when pressing Alt-Ctr-del , as the servers restart considering those keys are still pressed .
when connecting the servers with normal keyboard and mouse , everything working fine .