IDRAC gray interface

Hello,

While it appears cosmetic, the System is Healthy, there should not be an issue in the color.

I would recommend make sure all the system firmware is up to date.

It might be possible that you bought an Appliance or a OEM.  

I have also grey looking iDRAC GUIs here.

Regards,

Joerg

@DELL-Charles R​ Bios and IDRAC have last updates. 

BIOS - 1.18.1

IDRACE - 7.20.60.50

It's still grey. And we don't know why.

@Origin3k​ Hello. How we can determine that server Appliance or OEM?

Hello,

If you Input service tag here:

https://www.dell.com/support/home/en-us

does it show as: OEM R650

@DELL-Charles R​ No,  it's shows that.

Hello,

Could you reply to the Direct Message (DM) with the service tag?

DM are in the top right corner of the Forum page. Looks like a quote bubble.

Sorry to necro but did anyone find a fix for this? I think we found what used to be a VxRail Readynode that was turned back into a Poweredge, after the reimage everything looks correct except this gray banner in iDRAC.  I wonder if anyone smart can change the .pm identity module file to make it Dell blue again.

The gray iDRAC UI on that node strongly suggests it is still carrying an OEMR / Ready Node identity module rather than the Dell-branded ID module. On these systems the branding is not changed by reimaging the host OS; it is controlled by the Identity Module package and applied through iDRAC / CSIOR during the rebranding flow .

Supported remediation is to download the correct Dell-branded Identity Module for the exact platform generation, extract the `CustBSU.pm` file, and upload it through iDRAC under Maintenance > System Update. After install, check the Job Queue until the OEM ID Module task is completed, then reset iDRAC, and finally cold boot the host so the rebranding process can finish.

Important operational note: the package is platform-specific, and Dell explicitly says to use the `CustBSU.pm` file, not the executable wrapper or any manually edited `.pm` file. Manual modification of the branding payload is not the supported path, and can leave the system in an inconsistent or unvalidated state.

Helpful links:

- Exprierence from other customers:
https://deephackmode.io/deephackmode.io/update/2025/04/09/rebranding-oemr-to-dell.html
- Dell PowerEdge OEMR 14G ID Module: https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=mphkh 
- Dell PowerEdge OEMR 15/16G ID Module: https://www.dell.com/support/home/en-pr/drivers/driversdetails?driverid=vdnhh 
-OEMR 14G page: https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=9gfxr