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March 14th, 2023 14:00

iDRAC License lost. Need help finding it Digital Locker

Lost our iDRAC license on one of our servers.  I have over +300 licenses in the digital locker.  Is there a way to easily search for the key?  I do have the service tag from OME.

March 20th, 2023 13:00

Found the solution.  If you are having issue call Dell Triage @ 800-456-3355 extension  626-8158.  They can send you the file and put it into your locker.

 

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March 15th, 2023 08:00

Hi,

here you could see how to obtain your iDRAC license:

 

https://dell.to/3FqXcq7

 

Do you have any further questions?

 

Regards Martin

March 15th, 2023 12:00

I fully understand how to register a dell server to to get the license.  Problem I'm having is; I have over +300 licenses in my locker.  I'm trying to locate one for a certain tag.  There is no way to search for Tag #s.  I've tried Hardware ID and Device ID but it doesn't bring up the service tag.  I have to click on each entry to see the Service Tag Info.

Can you please just send me the file ?

Thanks!

March 15th, 2023 16:00

I've looked thru all the keys.  That tag # is not in the key vault.  Is there a way to get that host added?  I do know know the order ID.  Way too many years ago. lol  Only know the Tag #.  

Thanks!

Ken

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March 15th, 2023 16:00

Bought all servers on the same date? You can limit the list to a given time period.   Your server was shipped  on  2014-10-06.  Note ... for privacy Dell have removed the orderiD... so  i cant help you.

Regards,
Jörg

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March 15th, 2023 16:00

 i have my doubt that 12Gen Server DRAC lics were delivered trough digital locker.  Do you have entries from that time frame?

Do you have a dell sales rep? He can find out the orderid.... and dell support can resend the lic... but without support that can be a challenge.

Edit:  i checked my digital locker... oldest entry from 11/05/2012 and DRAC7.

 

Regards,
Jörg

March 16th, 2023 07:00

Sorry this server is DRAC7, so it's pretty old!  Server is being replaced soon but I've been tasked to get this fixed.  We purchased +300 servers for our stores over a year..  A few got left off the locker initially and we thought we got that all fixed....until this server.  I'll reach out to our sales team.  Kind of a pain for engineers to keep track of sales stuff too!  I've already reached out to support but haven't heard anything back.  And we have had 4-5 different sales team over the years.  Seems like they cycle yearly. lol  Is there any other way to track this down?

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