6 Posts
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522
March 14th, 2023 14:00
iDRAC License lost. Need help finding it Digital Locker
Lost our iDRAC license on one of our servers. I have over +300 licenses in the digital locker. Is there a way to easily search for the key? I do have the service tag from OME.
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ken_phipps
6 Posts
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March 20th, 2023 13:00
Found the solution. If you are having issue call Dell Triage @ 800-456-3355 extension 626-8158. They can send you the file and put it into your locker.
Dell-Martin S
Moderator
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March 15th, 2023 08:00
Hi,
here you could see how to obtain your iDRAC license:
https://dell.to/3FqXcq7
Do you have any further questions?
Regards Martin
ken_phipps
6 Posts
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March 15th, 2023 12:00
I fully understand how to register a dell server to to get the license. Problem I'm having is; I have over +300 licenses in my locker. I'm trying to locate one for a certain tag. There is no way to search for Tag #s. I've tried Hardware ID and Device ID but it doesn't bring up the service tag. I have to click on each entry to see the Service Tag Info.
Can you please just send me the file ?
Thanks!
ken_phipps
6 Posts
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March 15th, 2023 16:00
I've looked thru all the keys. That tag # is not in the key vault. Is there a way to get that host added? I do know know the order ID. Way too many years ago. lol Only know the Tag #.
Thanks!
Ken
Origin3k
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March 15th, 2023 16:00
Bought all servers on the same date? You can limit the list to a given time period. Your server was shipped on 2014-10-06. Note ... for privacy Dell have removed the orderiD... so i cant help you.
Regards,
Jörg
Origin3k
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March 15th, 2023 16:00
i have my doubt that 12Gen Server DRAC lics were delivered trough digital locker. Do you have entries from that time frame?
Do you have a dell sales rep? He can find out the orderid.... and dell support can resend the lic... but without support that can be a challenge.
Edit: i checked my digital locker... oldest entry from 11/05/2012 and DRAC7.
Regards,
Jörg
ken_phipps
6 Posts
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March 16th, 2023 07:00
Sorry this server is DRAC7, so it's pretty old! Server is being replaced soon but I've been tasked to get this fixed. We purchased +300 servers for our stores over a year.. A few got left off the locker initially and we thought we got that all fixed....until this server. I'll reach out to our sales team. Kind of a pain for engineers to keep track of sales stuff too! I've already reached out to support but haven't heard anything back. And we have had 4-5 different sales team over the years. Seems like they cycle yearly. lol Is there any other way to track this down?