1 Rookie
•
40 Posts
0
10296
June 21st, 2022 13:00
iDRAC Web Interface Stopped Working
The front LED was flashing yellow. The server was operating normally.
Looking at he iDRAC web page it shows a critical error - Watchdog has expired. iDRAC web page stopped working. I was able to use the racadm command to reset the iDRAC. The yellow light stopped flashing. A few minutes later it started flashing again and the web interface was not working. The cli shows the following status:
Watchdog Information:
Recovery Action = None
Present countdown value = 0 seconds
Initial countdown value = 480 seconds
So the watchdog is counting down to zero and the iDRAC web interface is not working. Any suggestions?
No Events found!


Crewze
1 Rookie
•
40 Posts
0
June 23rd, 2022 05:00
Those commands did not work on Ubuntu 20.04. I tried:
root@crewze:/tmp# racadm config -g cfgLanNetworking -o cfgNicIpAddress 192.168.0.120
ERROR: RAC1281: Unable to run the command because an invalid command is entered.
The command "racadm config" entered is not supported on iDRAC "4.40.00.00" and later versions.
Run the "racadm set" command to complete the "configuring iDRAC configuration parameters" operation.
For information about the "racadm set" command, run the following RACADM command: "racadm help set".
root@crewze:/tmp# racadm setniccfg -s 192.168.0.120 255.255.255.0 192.168.0.1
Static IP configuration enabled and modified successfully
root@crewze:/tmp# racadm getniccfg
IPv4 settings:
NIC Enabled = 1
IPv4 Enabled = 1
DHCP Enabled = 0
IP Address = 0.0.0.0
Subnet Mask = 0.0.0.0
Gateway = 0.0.0.0
IPv6 settings:
IPv6 Enabled = Enabled
DHCP6 Enabled = Enabled
IP Address 1 = ::
Gateway = ::
Link Local Address = ::
IP Address 2 = ::
IP Address 3 = ::
IP Address 4 = ::
IP Address 5 = ::
IP Address 6 = ::
IP Address 7 = ::
IP Address 8 = ::
IP Address 9 = ::
IP Address 10 = ::
IP Address 11 = ::
IP Address 12 = ::
IP Address 13 = ::
IP Address 14 = ::
IP Address 15 = ::
LOM Status:
NIC Selection = Dedicated
Link Detected = No
Speed = 10Mb/s
Duplex Mode = Half Duplex
Active NIC = None
Static IPv4 settings:
Static IP Address = 192.168.0.120
Static Subnet Mask = 255.255.255.0
Static Gateway = 192.168.0.1
Static IPv6 settings:
Static IP Address = ::
Static Prefix Length = 64
Static Gateway = ::
Did not seem to change config.
Crewze
1 Rookie
•
40 Posts
0
June 23rd, 2022 05:00
192.168.0.120 says browser cannot connect to server. curl shows both ports blocked. I do have fail2ban running on the server but verified it is not blocking any of the internal network connects "192.168.0.XX".
kalaso1023
18 Posts
0
June 23rd, 2022 05:00
Set IP again or set DHCP
racadm config -g cfgLanNetworking -o cfgNicIpAddress 172.17.2.2
racadm config -g cfgLanNetworking -o cfgNicNetmask 255.255.252.0
racadm config -g cfgLanNetworking -o cfgNicGateway 172.17.1.7
Crewze
1 Rookie
•
40 Posts
0
June 23rd, 2022 05:00
I have just been using the server NIC to access iDRAC. I can ping it fine.
kalaso1023
18 Posts
0
June 23rd, 2022 05:00
This can be problem:
Link Detected = No
Check your cables. Looks like nothing connected to the IDRAC port.
kalaso1023
18 Posts
0
June 23rd, 2022 06:00
Put a cable into the IDRAC NIC and see, that the link state changing.
Crewze
1 Rookie
•
40 Posts
0
June 23rd, 2022 07:00
Yes, Link comes up.
LOM Status:
NIC Selection = Dedicated
Link Detected = Yes
Speed = 1Gb/s
Duplex Mode = Full Duplex
Active NIC = Dedicated
kalaso1023
18 Posts
0
June 23rd, 2022 07:00
the Webbrowser should work now, or maybe connections should reach the IDRAC IP.
Crewze
1 Rookie
•
40 Posts
0
June 23rd, 2022 08:00
No. curl 192.168.0.120 still fails to connect.
kalaso1023
18 Posts
0
June 23rd, 2022 14:00
https? fails too? or ping? or ssh?
Crewze
1 Rookie
•
40 Posts
1
June 24th, 2022 05:00
For reasons I do not understand, when I tried the web interface this morning it worked! I made no changes, so I have no idea why. The watchdog timer is also OK. So all is good.
Thanks to everyone for their help.
DELL-Chris H
7 Practitioner
•
9.7K Posts
•
48K Points
0
June 27th, 2022 05:00
Crewze,
Just to confirm, what license do you have for the iDrac, Express or Enterprise?
Let me know.
Crewze
1 Rookie
•
40 Posts
0
June 27th, 2022 05:00
More info. When I run racadm getniccfg it shows:
IPv4 settings:
NIC Enabled = 1
IPv4 Enabled = 1
DHCP Enabled = 0
IP Address = 0.0.0.0
Subnet Mask = 0.0.0.0
Gateway = 0.0.0.0
However, it also shows:
Static IPv4 settings:
Static IP Address = 192.168.0.120
Static Subnet Mask = 255.255.255.0
Static Gateway = 192.168.0.1
ping 192.168.0.120 works fine. Web page does not.
DELL-Chris H
7 Practitioner
•
9.7K Posts
•
48K Points
0
June 27th, 2022 05:00
If it is going through the server NIC, in the iDrac settings can you change the interface from Dedicated to Shared/LOM1 and then see if the interface works?
If you have a cable going to the iDrac port you set to Dedicated, if going through the NIC you set it to Shared/LOM1.
Crewze
1 Rookie
•
40 Posts
0
June 27th, 2022 05:00
Note: I am access iDRAC through the regular server NIC. I do not have a cable plugged into the iDRAC NIC port. When I do plug in a cable, the port does come up, but the web page still does not work.