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10296

June 21st, 2022 13:00

iDRAC Web Interface Stopped Working

The front LED was flashing yellow. The server was operating normally.

Looking at he iDRAC web page it shows a critical error - Watchdog has expired. iDRAC web page stopped working. I was able to use the racadm command to reset the iDRAC. The yellow light stopped flashing. A few minutes later it started flashing again and the web interface was not working. The cli shows the following status:

Watchdog Information:

Recovery Action         = None

Present countdown value = 0 seconds

Initial countdown value = 480 seconds

So the watchdog is counting down to zero and the iDRAC web interface is not working.  Any suggestions?

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40 Posts

June 23rd, 2022 05:00

Those commands did not work on Ubuntu 20.04. I tried:

root@crewze:/tmp# racadm config -g cfgLanNetworking -o cfgNicIpAddress 192.168.0.120

ERROR: RAC1281: Unable to run the command because an invalid command is entered.

       The command "racadm config" entered is not supported on iDRAC "4.40.00.00" and later versions.

       Run the "racadm set" command to complete the "configuring iDRAC configuration parameters" operation.

       For information about the "racadm set" command, run the following RACADM command: "racadm help set".

 

root@crewze:/tmp# racadm setniccfg -s 192.168.0.120 255.255.255.0 192.168.0.1

Static IP configuration enabled and modified successfully

 

root@crewze:/tmp# racadm getniccfg

 

IPv4 settings:

NIC Enabled          = 1

IPv4 Enabled         = 1

DHCP Enabled         = 0

IP Address           = 0.0.0.0

Subnet Mask          = 0.0.0.0

Gateway              = 0.0.0.0

 

IPv6 settings:

IPv6 Enabled               = Enabled

DHCP6 Enabled              = Enabled

IP Address 1               = ::

Gateway                    = ::

Link Local Address         = ::

IP Address 2               = ::

IP Address 3               = ::

IP Address 4               = ::

IP Address 5               = ::

IP Address 6               = ::

IP Address 7               = ::

IP Address 8               = ::

IP Address 9               = ::

IP Address 10              = ::

IP Address 11              = ::

IP Address 12              = ::

IP Address 13              = ::

IP Address 14              = ::

IP Address 15              = ::

 

LOM Status:

NIC Selection   = Dedicated

Link Detected   = No

Speed           = 10Mb/s

Duplex Mode     = Half Duplex

Active NIC      = None

 

Static IPv4 settings:

Static IP Address    = 192.168.0.120

Static Subnet Mask   = 255.255.255.0

Static Gateway       = 192.168.0.1

 

Static IPv6 settings:

Static IP Address          = ::

Static Prefix Length       = 64

Static Gateway             = ::

 

Did not seem to change config.

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40 Posts

June 23rd, 2022 05:00

192.168.0.120 says browser cannot connect to server. curl shows both ports blocked. I do have fail2ban running on the server but verified it is not blocking any of the internal network connects "192.168.0.XX".

18 Posts

June 23rd, 2022 05:00

Set IP again or set DHCP

racadm config -g cfgLanNetworking -o cfgNicIpAddress 172.17.2.2
racadm config -g cfgLanNetworking -o cfgNicNetmask 255.255.252.0
racadm config -g cfgLanNetworking -o cfgNicGateway 172.17.1.7

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40 Posts

June 23rd, 2022 05:00

I have just been using the server NIC to access iDRAC. I can ping it fine.

18 Posts

June 23rd, 2022 05:00

This can be problem:

Link Detected   = No

Check your cables. Looks like nothing connected to the IDRAC port.

18 Posts

June 23rd, 2022 06:00

Put a cable into the IDRAC NIC and see, that the link state changing.

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40 Posts

June 23rd, 2022 07:00

Yes, Link comes up.

LOM Status:

NIC Selection   = Dedicated

Link Detected   = Yes

Speed           = 1Gb/s

Duplex Mode     = Full Duplex

Active NIC      = Dedicated

18 Posts

June 23rd, 2022 07:00

the Webbrowser should work now, or maybe connections should reach the IDRAC IP.

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40 Posts

June 23rd, 2022 08:00

No. curl 192.168.0.120 still fails to connect.

18 Posts

June 23rd, 2022 14:00

https? fails too? or ping? or ssh?

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40 Posts

June 24th, 2022 05:00

For reasons I do not understand, when I tried the web interface this morning it worked! I made no changes, so I have no idea why. The watchdog timer is also OK. So all is good. 

Thanks to everyone for their help.

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48K Points

June 27th, 2022 05:00

Crewze,

 

Just to confirm, what license do you have for the iDrac, Express or Enterprise?

 

Let me know.

 

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40 Posts

June 27th, 2022 05:00

More info. When I run racadm getniccfg it shows:

 

IPv4 settings:

NIC Enabled          = 1

IPv4 Enabled         = 1

DHCP Enabled         = 0

IP Address           = 0.0.0.0

Subnet Mask          = 0.0.0.0

Gateway              = 0.0.0.0

However, it also shows:

Static IPv4 settings:

Static IP Address    = 192.168.0.120

Static Subnet Mask   = 255.255.255.0

Static Gateway       = 192.168.0.1

ping 192.168.0.120 works fine. Web page does not.

7 Practitioner

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9.7K Posts

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48K Points

June 27th, 2022 05:00

If it is going through the server NIC, in the iDrac settings can you change the interface from Dedicated to Shared/LOM1 and then see if the interface works?

If you have a cable going to the iDrac port you set to Dedicated, if going through the NIC you set it to Shared/LOM1. 

 

 

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40 Posts

June 27th, 2022 05:00

Note: I am access iDRAC through the regular server NIC. I do not have a cable plugged into the iDRAC NIC port. When I do plug in a cable, the port does come up, but the web page still does not work.

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